Self-service cafeterias will see a decelerating rate of growth over the forecast period, culminating with declines in both volume of transactions and current value sales in 2026 and 2027. One of the major challenges for this format is its dependence on the fortunes of large shopping malls and hypermarkets, in which these outlets are mostly located.
Amid a growing disaffection with hypermarkets, modern grocery retailers such as Carrefour and Auchan are likely to accelerate the reduction of their sales space and utilise the vacant area by proposing new services, pop-up shops, and relaxation areas, where customers can also enjoy snacking and tasting experiences – something that has been tested with some success in the BAB2 commercial centre in Bayonne. Here, the emphasis is primarily on fresh and local food, often organic, with food courts and halls also offering various exotic and ethnic taste experiences.
As mentioned previously, Flunch announced an ambitious recovery plan at the beginning of 2022. By virtue of a EUR135 million investment, spread over five years, Agapes Restauration aims to modernise the image of the brand and its restaurants, and to create new customer experiences, such as themed kiosks where customers can buy home-made gourmet pizzas.
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Self-Service Cafeterias
Self-service cafeterias are outlets where there is no (or limited) service content. Rather than table service, there are food-serving counters/stalls where customers take the food they require as they walk along, placing it on a tray. In addition, there are often stations where customers order food and wait while it is prepared, particularly for items such as hamburgers or tacos which must be served hot and can be prepared quickly. For some food and drink items, customers collect an empty container, pay at the check-out, and fill the container after check-out. Free second servings are often allowed under this system. For legal purposes (and the consumption patterns of customers), this system is rarely or never used for alcoholic beverages. Self-service cafeterias do not have a cover charge, customers are either charged a flat rate for admission (as in a buffet) or pay at the check-out for each item. Some cafeterias also charge by weight. Self-service cafeterias resemble contract catering self-service cafeterias such as canteens, dining halls and cafeterias located within institutions such as a large office building, school and universities. However, fully captive contract self-service cafeterias are excluded from consumer foodservice. Unlike fast food, self-service cafeterias feature a menu comprising full, regular meals, often with a large choice of first course, main course and desserts. As cafeterias can effectively serve large number of customers with comparatively few employees, they are often found within larger complexes, for example, department stores, shopping malls, travel foodservice (motorways stations, railway stations, airports). Self-service cafeteria examples include: Ciao (Autogrill), Flunch (Agapes Restauration SA), IKEA (Inter Ikea Systems BV)
See All of Our DefinitionsThis report originates from Passport, our Self-Service Cafeterias research and analysis database.
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