Rincón Jumbo from Cencosud SA continued to dominate self-service cafeterias in 2022, due to its established presence in the local market. However, overall value sales growth outperformed transactions in 2022, while both indicators remained below pre-pandemic levels.
Within overall consumer foodservice in Chile, independent operators represented 65% share of total value sales in 2022. This was the case for all channels apart from self-service cafeterias, where independent operators contributed just 9% value share in 2022.
El Capataz, a high-end self-service cafeteria located in Monticello Hotel, near Santiago, provides hope as an alternative destination in the coming years. After remaining closed for 18 months following the emergence of the pandemic, this brand resumed activity in late 2021 and has experienced notable success ever since.
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Understand the latest market trends and future growth opportunities for the Self-Service Cafeterias industry in Chile with research from Euromonitor International's team of in-country analysts – experts by industry and geographic specialisation.
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Self-service cafeterias are outlets where there is no (or limited) service content. Rather than table service, there are food-serving counters/stalls where customers take the food they require as they walk along, placing it on a tray. In addition, there are often stations where customers order food and wait while it is prepared, particularly for items such as hamburgers or tacos which must be served hot and can be prepared quickly. For some food and drink items, customers collect an empty container, pay at the check-out, and fill the container after check-out. Free second servings are often allowed under this system. For legal purposes (and the consumption patterns of customers), this system is rarely or never used for alcoholic beverages. Self-service cafeterias do not have a cover charge, customers are either charged a flat rate for admission (as in a buffet) or pay at the check-out for each item. Some cafeterias also charge by weight. Self-service cafeterias resemble contract catering self-service cafeterias such as canteens, dining halls and cafeterias located within institutions such as a large office building, school and universities. However, fully captive contract self-service cafeterias are excluded from consumer foodservice. Unlike fast food, self-service cafeterias feature a menu comprising full, regular meals, often with a large choice of first course, main course and desserts. As cafeterias can effectively serve large number of customers with comparatively few employees, they are often found within larger complexes, for example, department stores, shopping malls, travel foodservice (motorways stations, railway stations, airports). Self-service cafeteria examples include: Ciao (Autogrill), Flunch (Agapes Restauration SA), IKEA (Inter Ikea Systems BV)See All of Our Definitions
This report originates from Passport, our Self-Service Cafeterias research and analysis database.
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