Inflation can lead to a reduction in consumer spending power, with consumers being less willing to eat out at self-service cafeterias if prices continue to rise, which will result in a decline in sales. As with any other channel in the consumer foodservice industry, inflation has certain negative consequences, such as an increase in labour costs, with companies needing to pay higher wages to their employees to keep up with the rising cost of living, or rising electricity and rental costs, all of which can cut into their profit margins.
Technology is already playing a significant role in self-service cafeterias, with many offering self-service kiosks and mobile ordering. In the future, more widespread use of technology is likely to be seen, including digital systems to personalise the customer experience and the integration of contactless payment systems.
As consumers become increasingly time-pressed and demand more convenience, self-service cafeterias are responding by offering takeaway and delivery options. In this way, companies are making it easier for customers to enjoy their food on the go, at work or at home and increasing their customer base.
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Self-Service Cafeterias
Self-service cafeterias are outlets where there is no (or limited) service content. Rather than table service, there are food-serving counters/stalls where customers take the food they require as they walk along, placing it on a tray. In addition, there are often stations where customers order food and wait while it is prepared, particularly for items such as hamburgers or tacos which must be served hot and can be prepared quickly. For some food and drink items, customers collect an empty container, pay at the check-out, and fill the container after check-out. Free second servings are often allowed under this system. For legal purposes (and the consumption patterns of customers), this system is rarely or never used for alcoholic beverages. Self-service cafeterias do not have a cover charge, customers are either charged a flat rate for admission (as in a buffet) or pay at the check-out for each item. Some cafeterias also charge by weight. Self-service cafeterias resemble contract catering self-service cafeterias such as canteens, dining halls and cafeterias located within institutions such as a large office building, school and universities. However, fully captive contract self-service cafeterias are excluded from consumer foodservice. Unlike fast food, self-service cafeterias feature a menu comprising full, regular meals, often with a large choice of first course, main course and desserts. As cafeterias can effectively serve large number of customers with comparatively few employees, they are often found within larger complexes, for example, department stores, shopping malls, travel foodservice (motorways stations, railway stations, airports). Self-service cafeteria examples include: Ciao (Autogrill), Flunch (Agapes Restauration SA), IKEA (Inter Ikea Systems BV)
See All of Our DefinitionsThis report originates from Passport, our Self-Service Cafeterias research and analysis database.
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