Self-service cafeterias are mainly found in captive locations. For years, they were mostly found in retailers, providing fast, standard and affordable food for their customers.
Self-service coffee shops were one of the subsectors hardest hit by the pandemic. This is due to the landscape being made up of independent people, most of whom have the business as a source of self-employment, with the vast majority not having the finances to sustain business throughout the COVID-19 pandemic.
To remain relevant and keep streams of revenue open in 2020, many self-service players installed delivery services. However, the average price point of items from self-service cafeterias made these offerings unattractive for the majority of consumers to order at home.
The strong impact of the outbreak of COVID-19 caused many outlets to close in 2020, with a 32% decline in outlet numbers recorded for the year. Many of these were self-service coffee shops that struggled during the lockdown and following months, due to consumers hesitations to socialise.
Self-service cafeterias are expected to change their physical establishments across the early forecast period, allowing for a greater distance between tables and less contact with the service. With health, hygiene and food safety top of mind, consumers will be keen for self-service cafeterias to put new processes in place that limit the sharing of food in areas such as buffets, while also not offering shared cutlery and plates.
Due to the outbreak of COVID-19 in the country, the interest in health and wellness increased, with many consumers keen to remain as fit and healthy as possible against the threat of the virus. As such, players are set to respond to this growing trend in the foods they offer.
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Understand the latest market trends and future growth opportunities for the Self-Service Cafeterias industry in Colombia with research from Euromonitor International's team of in-country analysts – experts by industry and geographic specialisation.
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This report originates from Passport, our Self-Service Cafeterias research and analysis database.
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