During the COVID-19 pandemic in 2020, Ikea Restaurant introduced new regulations to prevent customers and staff from the COVID-19 virus in its outlets. According to the new regulations, following health and hygiene advice from authorities, customers must wear a mask and take a temperature check as they enter the retail outlets in which the Ikea Restaurant outlets are located.
Self-service cafeterias was one of the worst affected categories by the effects of COVID-19 in 2020. This is due to the health and hygiene concerns associated with the spread of the COVID-19 virus and the nature of service in self-service cafeterias outlets.
While the competitors in high-end self-service cafeterias are mostly leading foodservice groups and chained hotels, the budget end of self-service cafeterias is characterised by small and mainly independent players. These budget self-service cafeterias usually focus on providing lunch or dinner for nearby residents or workers.
Although self-service cafeterias gained a bad health and hygiene reputation during the COVID-19 pandemic, linked to a viral article from Japan, many of the cheaper outlets in this category are an important essential outlet for many consumers in Taiwan. These outlets present an affordable daily meal option for many consumers in the country.
Outlets in self-service cafeterias are most often perceived as an economy option in Taiwan, as these outlets are commonly used for daily consumption rather than special occasions. The budget segment of this category lacks a brand that can sustain food and service quality, however, which may constrain the category in the forecast period.
Typical self-service cafeterias in Taiwan do not only feature various dishes for consumption in-store. Lunchbox delivery is another key business targeting large groups of consumers, such as office workers looking for convenient meal solutions.
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This report originates from Passport, our Self-Service Cafeterias research and analysis database.
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