Self-service cafeterias’ growth prospects are likely to be partly driven by consumers who are looking to manage the pressure on disposable incomes and household budgets by using alternative foodservice formats. These consumers are likely to visit a self-service cafeteria more often, instead of a full- or limited-service restaurant.
Physical retailing, like foodservice, not least self-service cafeterias, was hit hard by the COVID-19 crisis in the Netherlands. As self-service cafeterias are often visited by shoppers, a major driver of self-service cafeterias’ performance is set to be the return of shoppers to physical stores, including many of the consumers who turned to e-commerce in light of COVID-19 restrictions and safety concerns.
Self-service cafeterias are expected to increasingly focus on offering healthy options on their menus. This is required to cater to the many consumers who want to eat out more, but do not want to move away from or derail their diet when doing so.
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Self-service cafeterias are outlets where there is no (or limited) service content. Rather than table service, there are food-serving counters/stalls where customers take the food they require as they walk along, placing it on a tray. In addition, there are often stations where customers order food and wait while it is prepared, particularly for items such as hamburgers or tacos which must be served hot and can be prepared quickly. For some food and drink items, customers collect an empty container, pay at the check-out, and fill the container after check-out. Free second servings are often allowed under this system. For legal purposes (and the consumption patterns of customers), this system is rarely or never used for alcoholic beverages. Self-service cafeterias do not have a cover charge, customers are either charged a flat rate for admission (as in a buffet) or pay at the check-out for each item. Some cafeterias also charge by weight. Self-service cafeterias resemble contract catering self-service cafeterias such as canteens, dining halls and cafeterias located within institutions such as a large office building, school and universities. However, fully captive contract self-service cafeterias are excluded from consumer foodservice. Unlike fast food, self-service cafeterias feature a menu comprising full, regular meals, often with a large choice of first course, main course and desserts. As cafeterias can effectively serve large number of customers with comparatively few employees, they are often found within larger complexes, for example, department stores, shopping malls, travel foodservice (motorways stations, railway stations, airports). Self-service cafeteria examples include: Ciao (Autogrill), Flunch (Agapes Restauration SA), IKEA (Inter Ikea Systems BV)See All of Our Definitions
This report originates from Passport, our Self-Service Cafeterias research and analysis database.
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