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Country Report

Consumer Lending in Malaysia

Feb 2012

Price: US$900

About this Report

About this Report

Samples (FAQs about samples):

doc_pdf.png Sample Consumer Lending Market Research Report

doc_excel_table.png Sample Consumer Lending Data

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Overview

Discover the latest market trends and uncover sources of future market growth for the Consumer Lending industry in Malaysia with research from Euromonitor's team of in-country analysts.

Find hidden opportunities in the most current research data available, understand competitive threats with our detailed market analysis, and plan your corporate strategy with our expert qualitative analysis and growth projections.

If you're in the Consumer Lending industry in Malaysia, our research will save you time and money while empowering you to make informed, profitable decisions.

The Consumer Lending in Malaysia market research report includes:

  • Analysis of key supply-side and demand trends
  • Historic volumes and values
  • Five year forecasts of market trends and market growth  
  • Robust and transparent market research methodology, conducted in-country

Our market research reports answer questions such as:

  • What is the market size of Consumer Lending in Malaysia?
  • What are the major trends set to impact the market in Malaysia?
  • What capacity for consumer debt still exists in the market?
  • What’s the state of credit quality in the market?
  • Has the economic downturn reset the lender competitive landscape?

Why buy this report?

  • Gain competitive intelligence about market leaders
  • Track key industry trends, opportunities and threats
  • Inform your marketing, brand, strategy and market development, sales and supply functions

Euromonitor’s industry reports, including Consumer Lending in Malaysia, originate from our database within our Consumer Finance market share and market size database, Passport, a platform which analyses Consumer Finance in 46 countries and globally.

Sample Analysis

EXECUTIVE SUMMARY

Spending and lending increase in 2011 as consumer confidence continues to improve

As the Malaysian economy continued to recover from crisis of 2009, consumers became more willing to spend money on big ticket items such as cars and housing in 2011. At the same time, consumers became more confident about applying for loans, while lenders proved increasingly willing to oblige. As a result, gross lending continued to grow steadily in current value terms. Rising disposable incomes, lower unemployment rates and a fall in the percentage of non-performing loans in the credit card, card lending and mortgages/housing categories also had a positive impact on the development of the Malaysian consumer lending market.

Government moves to slow borrowing as inflationary pressures mount

With inflation on the rise globally, the rising cost of property, fuel and many other commodities caused increasing concern in Malaysia towards the end of the review period. As a result, the government introduced a number of new measures aimed at maintaining financial stability and preventing excess borrowing or overspending. In 2010, for example, the government raised interest rates and introduced a new service tax in an attempt to curb the demand for credit and prevent a property bubble. While such measures did cause growth in consumer credit to slow slightly in 2011, demand for loans on purchases of big ticket items like houses and cars remained strong overall.

Competition intensifies as leading lenders continue to consolidate their positions

The trend towards greater consolidation in the Malaysian consumer lending market continued towards the end of the review period, with a number of major mergers making leading lenders even stronger. Most notably, May 2011 saw Hong Leong Bank Bhd acquire Eon Capital Bhd, making it the fourth largest bank by assets value with a total of over RM140 billion. The bank also saw the number of branches in its network rise to over 300, and its workforce increase to around 12,000. Despite moves towards greater consolidation, competition in Malaysian consumer lending remained intense, with local and foreign players working hard to protect and strengthen their existing positions while also venturing into new categories. Mergers and acquisitions placed increasing pressure on smaller banks, which struggled to compete with larger players not only in terms of interest rates and product offerings, but also in areas like capitalisation, loan portfolios, branch networks, staff expertise and marketing budgets.

Tougher regulations introduced to promote sound financial and debt management

Following the imposition of a RM50 service tax on credit cards in 2010, in 2011 the Malaysian government introduced new regulations that restricted individuals earning less than RM36,000 per annum to owing cards from no more than two issuers. Regulatory changes also saw the introduction of a new, lower credit limit for those earning RM36,000 or less per annum, while the minimum eligible income for credit card applications was increased to RM24,000 per annum. The overnight policy rate was also raised, the latest in a series of increases since 2010. These measures helped to ensure that growth in base rates and lending rates was largely in line with growth in indicative rates, which brought about slightly slower growth in consumer lending. This was in keeping with the government’s policy of tightening regulations to prevent excessive borrowing, as high household debt remains a real issue within Malaysia.

Controlling measures will facilitate healthy competition and sustainable development

Over the forecast period, the Malaysian government will introduce more measures to maintain financial stability and promote responsible borrowing and lending. At the same time, it will continue working to address outstanding issues arising from the controlling measures introduced in 2011. All of this should help to ensure that the consumer lending market continues to develop in a positive and sustainable manner. While controlling measures may place additional pressure on lenders, greater competition will benefit consumers, as will educational initiatives and eligibility tests designed to provide people with a better understanding of debt exposure and borrowing terms. As competition intensifies, lenders will increasingly look to unbanked consumers from rural and regional areas as a means of increasing deposits and expanding their loan books. At the same time, commercial banks will also work to expand and improve their offerings in categories like mortgages/housing loans and education lending in order to gain new customers and develop their businesses.

Table of Contents

Table of Contents

Consumer Lending in Malaysia - Industry Overview

EXECUTIVE SUMMARY

Spending and lending increase in 2011 as consumer confidence continues to improve

Government moves to slow borrowing as inflationary pressures mount

Competition intensifies as leading lenders continue to consolidate their positions

Tougher regulations introduced to promote sound financial and debt management

Controlling measures will facilitate healthy competition and sustainable development

KEY TRENDS AND DEVELOPMENTS

Consolidation trend in Malaysian banking continues in 2011

Mixed sentiments on property prices and mortgages

New regulatory measures aim to prevent excessive borrowing and debt

Positive development of card lending offsets sluggish performances by other categories

Islamic banking continues to gain popularity in Malaysia

MARKET DATA

  • Table 1 Consumer Lending By Category: Outstanding Balance: Value 2006-2011
  • Table 2 Consumer Lending By Category: Outstanding Balance: % Value Growth 2006-2011
  • Table 3 Consumer Lending By Category: Gross Lending: Value 2006-2011
  • Table 4 Consumer Lending By Category: Gross Lending: % Value Growth 2006-2011
  • Table 5 Consumer Lending: Non-performing Loans 2006-2011
  • Table 6 Mortgages/Housing: Non-performing Loans 2006-2011
  • Table 7 Consumer Credit: Non-performing Loans 2006-2011
  • Table 8 Card Lending: Non-performing Loans 2006-2011
  • Table 9 Forecast Consumer Lending By Category: Outstanding Balance: Value 2011-2016
  • Table 10 Forecast Consumer Lending By Category: Outstanding Balance: % Value Growth 2011-2016
  • Table 11 Forecast Consumer Lending By Category: Gross Lending: Value 2011-2016
  • Table 12 Forecast Consumer Lending By Category: Gross Lending: % Value Growth 2011-2016

DEFINITIONS

  • Summary 1 Research Sources

Consumer Credit in Malaysia - Category Analysis

HEADLINES

TRENDS

  • In keeping with global inflationary trends, the cost of energy, food and other commodities rose steadily in Malaysia towards the end of the review period. At the same time, the country experienced a significant property boom and strong growth in demand for consumer credit. To prevent the economy from overheating and avoid a damaging credit bubble, the government introduced a number of controlling measures designed to soften the demand for consumer credit. As a result, in 2011 growth in gross lending within the consumer credit category was down slightly in current value terms on 2010, and also slower than the CAGR for the entire review period.

COMPETITIVE LANDSCAPE

  • As the main source of consumer lending such as credit cards, mortgages, home loans, auto loans, and personal loans, banks remained the leading lenders within the consumer credit category in 2010. Local banks such as Malayan Banking had a slight competitive advantage thanks to their longstanding presence in Malaysia and extensive branch networks. These attributes allow local banks to reach customers in all parts of the country, and ensure that they enjoy a degree of consumer trust and loyalty that is not matched by their foreign competitors. The competitive advantage of local banks is especially visible in categories like auto lending and other personal lending, where personal relationships and face-to-face interaction between bank managers/loan officers and customers play a very important role in the application process and the negotiation of terms. Competition between local players and foreign banks such as Citigroup Inc is more intense in categories like card lending and mortgages/housing loans, where interest rates, marketing activities and the choice of products and services on offer are the main factors on which customers base their decisions.

PROSPECTS

  • The outlook for consumer credit in Malaysia remains favourable, with gross lending expected to grow at a CAGR of 5% in constant value terms over the forecast period. Due to new restrictions on credit cards and other government measures designed to promote responsible borrowing, growth in gross lending is expected to be slower than during the review period. Nonetheless, economic improvements will encourage consumers to continue borrowing, as will the offering of more attractive rates and terms as competition between lenders continues to intensify.

CATEGORY DATA

  • Table 13 Consumer Credit By Category: Outstanding Balance: Value 2006-2011
  • Table 14 Consumer Credit By Category: Outstanding Balance: % Value Growth 2006-2011
  • Table 15 Consumer Credit By Category: Gross Lending: Value 2006-2011
  • Table 16 Consumer Credit By Category: Gross Lending: % Value Growth 2006-2011
  • Table 17 Forecast Consumer Credit By Category: Outstanding Balance: Value 2011-2016
  • Table 18 Forecast Consumer Credit By Category: Outstanding Balance: % Value Growth 2011-2016
  • Table 19 Forecast Consumer Credit By Category: Gross Lending: Value 2011-2016
  • Table 20 Forecast Consumer Credit By Category: Gross Lending: % Value Growth 2011-2016

Segmentation

Segmentation

This market research report includes the following:

  • Consumer Lending

Statistics Included

Statistics Included

For each category and subcategory you will receive the following data in Excel format:

From Passport

  • Market sizes
  • Non-performing vs others loans

Market size details:

  • Outstanding balance real (constant 2008) prices % growth
  • Outstanding balance real (constant 2008) prices local currency, USD, EUR, GBP, CHF, JPY
  • Outstanding balance real (constant 2008) prices per capita local currency, USD, EUR, GBP, CHF, JPY
  • Gross lending real (constant 2008) prices % growth
  • Gross lending real (constant 2008) prices local currency, USD, EUR, GBP, CHF, JPY
  • Gross lending real (constant 2008) prices per capita local currency, USD, EUR, GBP, CHF, JPY
  • Outstanding balance % growth
  • Outstanding balance local currency, USD, EUR, GBP, CHF, JPY
  • Outstanding balance per capita local currency, USD, EUR, GBP, CHF, JPY
  • Gross lending % growth
  • Gross lending local currency, USD, EUR, GBP, CHF, JPY
  • Gross lending per capita local currency, USD, EUR, GBP, CHF, JPY
  • Outstanding balance nominal (current) prices % growth
  • Outstanding balance nominal (current) prices local currency, USD, EUR, GBP, CHF, JPY
  • Outstanding balance nominal (current) prices per capita local currency, USD, EUR, GBP, CHF, JPY
  • Gross lending nominal (current) prices % growth
  • Gross lending nominal (current) prices local currency, USD, EUR, GBP, CHF, JPY
  • Gross lending nominal (current) prices per capita local currency, USD, EUR, GBP, CHF, JPY

Methodology

Methodology

Global insight and local knowledge

With 40 years’ experience of developed and emerging markets, Euromonitor International’s research method is built on a unique combination of specialist industry knowledge and in-country research expertise.

This approach is what enables us to achieve our goal of building a market consensus view of size, shape and trends across the full distribution universe of each category. We factor in whichever channels are relevant, from large-scale grocery to direct sellers, from discount stores to local mom-and-pop outlets.

Industry specialists

Each industry we cover is managed by an Industry Manager and team of Industry Analysts who research and report on their specialist categories all year round.

Our collaborative approach to research means that these industry teams are in constant dialogue with industry players and opinion formers. The planning of our research programmes reflects latest market trends and industry events. In completing each update project, this provides invaluable input to the testing, review and finalisation of our data.

The specialist in-house teams bring together findings from all stages of the annual research process. They work closely with in-country analysts, assess and challenge data and exercise final editorial control over the publication of new data and analysis.

Country and regional analysts

Our in-country analyst network is managed by country and regional analysts in our offices around the world. Working closely with each in-country team, the regional research management team ensures that all country researchers are well schooled in best practices, from the information collected in store checks, to the dialogue we build in trade surveys. Our country analysts ensure that national reports explain the data trends and provide clear insights into the local market’s dynamics.

In-country research network

To deliver fresh insights every year in countries all around the world, we believe the strongest approach is to use analysts on the ground. They bring fluency in local language, physical proximity to the best sources, an ability to engage directly with local industry contacts, and an awareness of how the products and services we study are advertised, sold and consumed. These are essential parts of our ability to report incisively on these markets.

Research Methodology

Our research methods

Each Euromonitor International industry report is based on a core set of research techniques:

Desk research

With industry events, corporate activity, trends and new product introductions tracked year round by our industry team, desk research provides a starting point for the in-country research programme. Our in-country researchers will access the following sources:

  • National statistics offices governmental and official sources
  • National and international trade press
  • National and international trade associations
  • Industry study groups and other semi-official sources
  • Company financials and annual reports
  • Broker reports
  • Online databases
  • The financial, business and mainstream press

Accessing sources is only the first step. The ability to interpret and reconcile often conflicting information across multiple sources is a key aspect of the added value we provide.

Store checks

Store checks are an integral part of our methods for product industries. Carried out on the ground across a relevant mix of channels, the information gained provides first-hand insights into the products we are researching, specifically:

  • Place: We track products in all relevant channels, selective and mass, store and non-store
  • Product: What are innovations in products, pack sizes and formats?
  • Price: What are brand price variations across channels, how do private label’s prices compare to those of branded goods?
  • Promotion: What are marketing and merchandising trends, offers, discounts and tie-ins?

Findings are cross-referenced with brand share data analysis. The results, combined with the findings of desk research, provide a strong basis for identifying key areas of questioning to take forward into our trade survey.

Trade survey

Interaction with global players at corporate HQ and regional levels is complemented by unique local data and insights from our in-country trade surveys around the world. Through the high profile of the Euromonitor International brand, we are able to talk directly to a wide range of sources and therefore inform our analysis with the knowledge and opinions of the leading operators in the market.

Trade surveys allow us to:

  • Fill gaps in available published data per company
  • Generate a consensus view of the size, structure and strategic direction of the category
  • Access year-in-progress data where published sources are out of date
  • Evaluate the experts’ views on current trends and market developments

In building our composite industry view, we engage with a variety of personnel in key players at all points of the supply chain: materials suppliers, manufacturers, distributors, retailers and service operators. We also interview desk research sources: industry associations; study groups; and third party observers from the trade and financial press.

Our objective is to engage in conversation with trade sources in which we exchange ideas and views on the industry, sharing our work-in-progress findings on supply/demand dynamics and potential. This dialogue enhances both parties’ understanding of the local market. The scope and reach of our trade survey also serves to eliminate bias (intentional and unintentional) from any single source.

Company analysis

At a global level, our company research combines our mix of industry interaction and use of secondary sources such as annual accounts, broker reports, financial press and databases. From a data perspective, the aim is to build “top-down” estimates of major players’ total global and regional sales.

At a country level, in line with local reporting requirements, we access annual accounts, national-specific company databases and local company websites. These are all invaluable sources as we build a view of each domestic player’s size and position within very specific categories of the industry.

Forecasts

Data projections and future performance analysis are key elements of Euromonitor International’s market intelligence. Working with historic trends of 15 years or more, a key aspect of our trade survey is to engage industry insider views of the next five years. Will volumes maintain their historic trend? Will price increases or falls of recent years continue, accelerate or slow down? Will increasing demand for one product cannibalise sales of another?

Forecasts represent many of the essential conclusions we have reached about the current state of the market, how it works and how it behaves under different macro and micro conditions. Our written analysis will state the assumptions and the trade opinion behind whether our predictions are optimistic or pessimistic, so that clients can use our statistical forecasts with confidence.

Data validation

All data is subjected to an exhaustive review process, at country, regional and global levels.

The interpretation and review of sources and data inputs forms a central part of the collaboration between industry teams and country researchers. Numbers are delivered to regional and global offices with an audit trail of sources and calculations to allow for a thorough evaluation of data sense and integrity.

Upon completion of the country review phase, data is then reviewed on a comparative basis at regional and then at a global level. Comparative checks are carried out on per capita consumption and spending levels, growth rates, patterns of category and subcategory breakdowns and distribution of sales by channel. Top-down estimates are reviewed against bottom-up regional and global market and company sales totals.

Where marked differences are seen between proximate country markets or ones at similar developmental levels, supplementary research is conducted in the relevant countries to confirm and/or amend those findings. This process ensures international comparability across the database, that consistent category and subcategory definitions have been used and that all data has been correctly tested. We make sure that possible discrepancies between different published sources have been reconciled and that our interpretation of opinion and expectation from each country’s trade sources has been applied to form a coherent international pattern.

Market analysis

Another integral part of all our research programmes is that all Euromonitor International data is accompanied by clear written analysis. From a research perspective, this explains and substantiates data findings. From a client perspective, this offers unique insights into local consumption trends, routes to market, brand preferences, channel dynamics and future trends.

Our country level analysis also provides invaluable input into the ability of our central industry specialist teams to marry local insights with strategic conclusions on the direction of the market regionally and globally.

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