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Country Report

Financial Cards and Payments in the United Arab Emirates

Nov 2010

Price: $900

About this Report

About this Report

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Overview

Discover the latest market trends and uncover sources of future market growth for the Financial Cards and Payments industry in United Arab Emirates with research from Euromonitor's team of in-country analysts.

Find hidden opportunities in the most current research data available, understand competitive threats with our detailed market analysis, and plan your corporate strategy with our expert qualitative analysis and growth projections.

If you're in the Financial Cards and Payments industry in United Arab Emirates, our research will save you time and money while empowering you to make informed, profitable decisions.

The Financial Cards and Payments in United Arab Emirates market research report includes:

  • Analysis of key supply-side and demand trends  
  • Historic volumes and values, company and brand market shares
  • Five year forecasts of market trends and market growth
  • Robust and transparent market research methodology, conducted in-country

Our market research reports answer questions such as:

  • What is the market size of Financial Cards and Payments in United Arab Emirates?
  • What are the major operators and issuers in United Arab Emirates?
  • How will regulation impact the market?  
  • What is the current state of emerging payment technologies such as mobile commerce?

Why buy this report?

  • Gain competitive intelligence about market leaders
  • Track key industry trends, opportunities and threats
  • Inform your marketing, brand, strategy and market development, sales and supply functions

Euromonitor’s industry reports, including Financial Cards and Payments in United Arab Emirates, originate from our database within our Consumer Finance market share and market size database, Passport, a platform which analyses Consumer Finance in 46 countries and globally.

Sample Analysis

EXECUTIVE SUMMARY

The influence of demographics

Financial cards and payments in the UAE is influenced by the country’s complex demographics, as the vast majority of the working population is comprised of expatriates from a variety of countries. On one hand, this has been immensely beneficial to the economy as a whole and to financial cards and payments, as it has created a large and ever-increasing consumer base driven by the influx of expatriates seeking employment. However, on the other hand, this was also a challenge during the global economic slowdown, as many expatriates lost their jobs and fled the country without paying off their debts, thus posing a threat to the stability of the banking environment in the country.

The balance between credit and debit

A key impact of the financial crisis towards the end of the review period in the UAE was a shift in interest from credit cards to debit cards. Although usage of credit cards remained very high with the current retail value of credit card transactions far exceeding that of debit card transactions in 2010, the negative effects of the global economic slowdown prompted many consumers to become more credit averse owing to uncertainty about their future job prospects. This, combined with the introduction of many new debit cards, sparked increased interest among consumers in debit cards in the UAE.

Islamic banking benefits credit cards

While debit cards and charge cards benefited from the negative effects of the global economic crisis as various consumers showed increased interest in these types of financial cards, moving away from the burden of credit, the emergence and increasing popularity of Islamic banking has resulted in more attractive credit options than traditional credit cards. Shari’ah compliant credit cards have proven to be very attractive to Muslim consumers and thus have the potential to attract the unbanked population, which refuses credit in accordance with Islamic principles. However, such credit cards have also proven popular among non-Muslim consumers, who view Islamic banking as a safer way of banking in the wake of the global economic crisis. This is expected to contribute to the continued growth of credit cards in the UAE.

Innovation necessary with regard to benefits

There is strong competition in terms of the benefits offered with different financial cards in the UAE owing to the high number of cards available. The most appealing benefits are travel related services, for example air miles and travel insurance, due to the high number of expatriates in the UAE. However, in 2010 there was little change in terms of the benefits offered thus there is a need for innovation. Retailing is developed in the UAE therefore reward points in selected retail outlets could prove to be popular. Issuers will need to be creative and innovative in terms of the benefits they offer over the forecast period, as there is a sense of similarity between many of the benefits available.

The positive future of pre-paid cards

Pre-paid cards was one of the most dynamic categories in financial cards and payments over the review period. Open-loop pre-paid cards were introduced in the UAE in 2006 and the category has continuously registered strong double-digit growth in terms of number of cards in circulation, number of transactions and current retail value of transactions each year since its introduction. The category received a further boost in 2009 with the introduction of the Wage Protection System, which compels all companies to pay their employees electronically. This led to the introduction of a wide variety of new payroll cards. In addition some of the leading players in this category, such as Emirates NBD, have introduced products targeted at young consumers and other types of pre-paid cards, all of which have strong potential to succeed.

Table of Contents

Table of Contents

Financial Cards and Payments in the United Arab Emirates - Industry Overview

EXECUTIVE SUMMARY

The influence of demographics

The balance between credit and debit

Islamic banking benefits credit cards

Innovation necessary with regard to benefits

The positive future of pre-paid cards

KEY TRENDS AND DEVELOPMENTS

The influence of travel and tourism on consumer confidence and spending

Segmentation: expatriates versus locals

Economic crisis leads to debt problems in relation to use of credit cards

Shift from credit cards to other types of cards

The strength of domestic players

The potential for mobile payments

MARKET INDICATORS

MARKET DATA

DEFINITIONS

ATM function

Debit function

Credit function

Commercial credit cards

Charge card function

Commercial charge cards

Open Loop pre-paid function

Closed Loop pre-paid function

Store cards

Pre-paid

Contact Smart Card

Contactless Smart Card

Card Expenditure by Location

Card Expenditure by Sector

Domestic versus Foreign

Value lost to fraud

  • Summary 1 Research Sources

Financial Cards and Payments in the United Arab Emirates - Company Profiles

Abu Dhabi Commercial Bank - Financial Cards and Payments - United Arab Emirates

STRATEGIC DIRECTION

KEY FACTS

COMPANY BACKGROUND

COMPETITIVE POSITIONING

  • Summary 4 Abu Dhabi Commercial Bank: Competitive Position 2009

Dubai Islamic Bank - Financial Cards and Payments - United Arab Emirates

STRATEGIC DIRECTION

KEY FACTS

COMPANY BACKGROUND

COMPETITIVE POSITIONING

  • Summary 7 Dubai Islamic Bank: Competitive Position 2009

Emirates NBD - Financial Cards and Payments - United Arab Emirates

STRATEGIC DIRECTION

KEY FACTS

COMPANY BACKGROUND

COMPETITIVE POSITIONING

  • Summary 10 Emirates NBD: Competitive Position 2009

Mashreq Bank - Financial Cards and Payments - United Arab Emirates

STRATEGIC DIRECTION

KEY FACTS

COMPANY BACKGROUND

COMPETITIVE POSITIONING

  • Summary 13 Mashreq Bank: Competitive Position 2009

National Bank of Abu Dhabi - Financial Cards and Payments - United Arab Emirates

STRATEGIC DIRECTION

KEY FACTS

COMPANY BACKGROUND

COMPETITIVE POSITIONING

  • Summary 16 National Bank of Abu Dhabi : Competitive Position 2009

ATM Transactions in the United Arab Emirates - Category Analysis

HEADLINES

TRENDS

  • One new development in the UAE in 2010, in line with the strong focus on luxury in the country, was a new ATM at the Emirates Palace hotel in Abu Dhabi. The machine dispenses gold in exchange for cash based on the latest market value of gold. The “Gold to Go” machine, which is covered in 24-carat gold is the first of its kind. Such innovation capitalises on the high-end positioning of the UAE and it is expected to be more common over the forecast period and beyond.

COMPETITIVE LANDSCAPE

  • The largest ATM network in the UAE belongs to Emirates NBD, which became the largest bank in the country following the 2007 merger between Emirates Bank and Bank of Dubai. The bank had 655 ATMs at the end of 2009 and it was expected to have 700 by the end of 2010. Dubai Islamic Bank and Mashreq Bank followed with 327 ATMs and 325 ATMs respectively in 2009. Both banks are expected to increase their networks to approximately 370 ATMs by the end of 2010. National Bank of Abu Dhabi had the fourth largest ATM network in the UAE in 2009.

PROSPECTS

  • The number of ATM cards in circulation is expected to grow by a CAGR of 14% over the forecast period, bringing the total number of ATM cards in circulation to 8.9 million by 2010, while the number of ATM transactions is expected to grow by a CAGR of 13% over the forecast period, bringing the number of ATM transactions to 204 million by 2015.

CATEGORY DATA

Charge Card Transactions in the United Arab Emirates - Category Analysis

HEADLINES

TRENDS

  • Owing to the global financial crisis, which led to a recession in the UAE, specifically in Dubai, there was a visible shift in interest among consumers from credit cards to debit cards and charge cards towards the end of the review period. The fact that charge cards do not entail long term debt made the use of these cards more viable during the downturn. As a result of the downturn, consumers in the UAE, notably expatriate consumers, found themselves unsure of their future employment prospects thus many of them tried to avoid getting into debt or increasing their existing debt and thus they showed increased interest in charge cards.

COMPETITIVE LANDSCAPE

  • American Express Co remained the leading issuer and leading operator of charge cards in 2009 with a share of number of cards in circulation of 64% and a value share of charge card transactions of 65%. The company was one of the pioneers in issuing charge cards in the UAE and it thus benefits from its first-mover advantage. The company also engages in aggressive marketing campaigns and it offers an innovative range of products and services. Furthermore, it benefits from the iconic global status of the American Express brand and from its focus on quality and service.

PROSPECTS

  • Charge cards is expected to grow by a CAGR of 13% in terms of number of cards in circulation over the forecast period, to reach 724,000 cards by 2015. The vast majority of charge cards will continue to be personal charge cards of which there are expected to be 664,000 cards in circulation by 2015 compared to 59,000 commercial charge cards. Personal charge cards is expected to register slightly stronger growth in number of cards, at a CAGR of 14%, over the forecast period than commercial credit cards, with a CAGR of 13%.

CATEGORY DATA

Credit Card Transactions in the United Arab Emirates - Category Analysis

HEADLINES

TRENDS

  • According to the ASDA’A Burson-Marsteller Arab Youth Survey 2009, 23% of young consumers in the UAE had some kind of personal debt in 2010, of which credit card debt accounted for a share of 32%. Typically, those consumers who possess credit cards often possess more than one credit card and they use their credit cards in the majority of their transactions, especially high value transactions and online transactions. There are many different rewards programmes available in credit cards in the UAE which is why consumers often possess more than one card. Consumers try to benefit from the different features offered, which can range from air miles to discounts at selected retail outlets among other things.

COMPETITIVE LANDSCAPE

  • Emirates NBD was the leading issuer of credit cards in the UAE in 2009, both in terms of share of number of cards in circulation and value share of credit card transactions, with shares of 11% and of 7% respectively. It is one of the most active players in credit cards owing to aggressive marketing campaigns and it benefits from a reputation for excellence.

PROSPECTS

  • The number of credit cards in circulation is expected to grow by a CAGR of 9% over the forecast period to reach 4.1 million cards by 2015. The performance of credit cards is expected to be driven by various factors including developments in terms of Shari’ah-compliant credit cards and continued increases in consumer confidence. Also as consumers become more aware of the benefits of credit cards in terms of financial management, many of them are expected to begin to use credit cards more frequently.

CATEGORY DATA

Debit Transactions in the United Arab Emirates - Category Analysis

HEADLINES

TRENDS

  • The impact of the global economic recession on the UAE resulted in a shift in interest among consumers from credit cards to debit cards even though the current value of credit card transactions, of AED34 billion, in 2010 far exceeded that of debit transactions at AED5 billion.

COMPETITIVE LANDSCAPE

  • Emirates NBD remained the leading issuer of debit cards in the UAE in 2009, in terms of value share of 17%, and share of number of cards in circulation, with a share of 17%. The company was followed by National Bank of Abu Dhabi, Abu Dhabi Commercial Bank and Mashreq Bank. These four banks accounted for a combined share of number of debit cards in circulation of 43% in 2009 and a value share of debit transactions of 50%.

PROSPECTS

  • The number of debit cards in circulation is expected to grow by a CAGR of 14% over the forecast period and to reach 8.9 million cards by 2015 while the number of debit transactions is expected to grow by a CAGR of 12% over the forecast period and to reach 29.8 million transactions by 2015. In addition, debit transactions are expected to grow by a constant value CAGR of 14% over the forecast period and to be worth AED9.7 billion in constant value terms by 2015.

CATEGORY DATA

Pre-Paid Card Transactions in the United Arab Emirates - Category Analysis

HEADLINES

TRENDS

  • During summer 2009, the Government of the UAE introduced the Wage Protection System, which compels all companies present in the UAE to pay their employees electronically, through selected channels. The system was introduced to help safeguard the wages of employees by electronic transfer through selected financial institutions. It is authorised and regulated by the government. Companies have to adhere to timely wage payments, of amounts agreed with employees, and this is expected to help in reducing labour disputes. With this system in place, there are significant opportunities for issuers to enter pre-paid cards.

COMPETITIVE LANDSCAPE

  • Emirates NBD was the leading issuer in pre-paid cards in 2009 in terms of value share of pre-paid transactions, with a share of 52%, followed by Standard Chartered Bank Plc and Mashreq Bank. All of these companies benefit from first mover advantages. In addition, the leading position of Emirates NBD is due to its strategy of targeting the widest base of consumers possible.

PROSPECTS

  • Pre-paid cards is expected to be the fastest growing category in financial cards in the UAE over the forecast period in terms of number of cards in circulation, with growth at a CAGR of 15%, bringing the number of cards in circulation to 1.6 million by 2015. The majority of these cards will be payroll cards as an increasing number of banks are expected to issue such cards in compliance with the Wage Protection System in order to target companies in the UAE that are compelled to pay their employees electronically.

CATEGORY DATA

Store Cards in the United Arab Emirates - Category Analysis

HEADLINES

TRENDS

  • There is no legal framework in the UAE to enable retailers to issue store cards thus store cards remained absent in 2010.

COMPETITIVE LANDSCAPE

  • There were no players operating in store cards in the UAE at the end of the review period.

PROSPECTS

  • There are possibilities that a new legal framework will be approved by the Central Bank of the UAE over the forecast period, thus enabling retailers to issue store cards. This could however take a long time to be implemented, as leading banks are expected to oppose this legislation.

Segmentation

Segmentation

This market research report includes the following:

  • Financial Cards and Payments
    • Financial Cards in Circulation
      • ATM Function
      • Charge Card Function
        • Commercial Charge Cards
        • Personal Charge Cards
      • Credit Function
        • Commercial Credit Cards
        • Personal Credit Cards
      • Debit Function
      • Pre-Paid Function
        • Closed Loop Pre-Paid Function
        • Open Loop Pre-Paid Function
      • Store Cards
    • Transactions
      • Total Cards Transactions
        • ATM Transactions
        • Card Payment Transactions
          • Charge Card Transactions
            • Commercial Charge Card Transactions
            • Personal Charge Card Transactions
          • Credit Card Transactions
            • Commercial Credit Card Transactions
            • Personal Credit Card Transactions
          • Debit Transactions
          • Pre-Paid Transactions
            • Closed Loop Pre-Paid Card Transactions
            • Open Loop Pre-Paid Card Transactions
          • Store Card Transactions
      • Consumer Payment Transactions
        • Card Payment Transactions (Excl Commercial)
        • Electronic Direct/ACH Transactions
        • Paper Payment Transactions
          • Cash Transactions
          • Other Paper Payment Types

Statistics Included

Statistics Included

For each category and subcategory you will receive the following data in Excel format:

From Passport

  • Market Size
  • Market Share
  • Analysis by Type
  • Card expenditure by location
  • Card expenditure by sector
  • Domestic versus foreign spend

Market size details:

  • Retail Value retail selling price % growth
  • Retail Value retail selling price local currency, USD, EUR, GBP, CHF, JPY
  • Retail Value retail selling price per capita local currency, USD, EUR, GBP, CHF, JPY
  • Retail Value retail selling price real (constant 2008) Prices % growth
  • Retail Value retail selling price real (constant 2008) Prices local currency, USD, EUR, GBP, CHF, JPY
  • Retail Value retail selling price real (constant 2008) Prices per capita local currency, USD, EUR, GBP, CHF, JPY
  • Number of Cards
  • Number of Cards % growth
  • Number of Cards per capita
  • Number of Accounts
  • Number of Accounts % growth
  • Number of Accounts per capita
  • Transactions
  • Transactions % growth
  • Transactions per capita
  • Retail Value retail selling price Nominal (Current) Prices % growth
  • Retail Value retail selling price Nominal (Current) Prices local currency, USD, EUR, GBP, CHF, JPY
  • Retail Value retail selling price Nominal (Current) Prices per capita local currency, USD, EUR, GBP, CHF, JPY

Methodology

Methodology

Global insight and local knowledge

With 40 years’ experience of developed and emerging markets, Euromonitor International’s research method is built on a unique combination of specialist industry knowledge and in-country research expertise.

This approach is what enables us to achieve our goal of building a market consensus view of size, shape and trends across the full distribution universe of each category. We factor in whichever channels are relevant, from large-scale grocery to direct sellers, from discount stores to local mom-and-pop outlets.

Industry specialists

Each industry we cover is managed by an Industry Manager and team of Industry Analysts who research and report on their specialist categories all year round.

Our collaborative approach to research means that these industry teams are in constant dialogue with industry players and opinion formers. The planning of our research programmes reflects latest market trends and industry events. In completing each update project, this provides invaluable input to the testing, review and finalisation of our data.

The specialist in-house teams bring together findings from all stages of the annual research process. They work closely with in-country analysts, assess and challenge data and exercise final editorial control over the publication of new data and analysis.

Country and regional analysts

Our in-country analyst network is managed by country and regional analysts in our offices around the world. Working closely with each in-country team, the regional research management team ensures that all country researchers are well schooled in best practices, from the information collected in store checks, to the dialogue we build in trade surveys. Our country analysts ensure that national reports explain the data trends and provide clear insights into the local market’s dynamics.

In-country research network

To deliver fresh insights every year in countries all around the world, we believe the strongest approach is to use analysts on the ground. They bring fluency in local language, physical proximity to the best sources, an ability to engage directly with local industry contacts, and an awareness of how the products and services we study are advertised, sold and consumed. These are essential parts of our ability to report incisively on these markets.

Research Methodology

Our research methods

Each Euromonitor International industry report is based on a core set of research techniques:

Desk research

With industry events, corporate activity, trends and new product introductions tracked year round by our industry team, desk research provides a starting point for the in-country research programme. Our in-country researchers will access the following sources:

  • National statistics offices governmental and official sources
  • National and international trade press
  • National and international trade associations
  • Industry study groups and other semi-official sources
  • Company financials and annual reports
  • Broker reports
  • Online databases
  • The financial, business and mainstream press

Accessing sources is only the first step. The ability to interpret and reconcile often conflicting information across multiple sources is a key aspect of the added value we provide.

Store checks

Store checks are an integral part of our methods for product industries. Carried out on the ground across a relevant mix of channels, the information gained provides first-hand insights into the products we are researching, specifically:

  • Place: We track products in all relevant channels, selective and mass, store and non-store
  • Product: What are innovations in products, pack sizes and formats?
  • Price: What are brand price variations across channels, how do private label’s prices compare to those of branded goods?
  • Promotion: What are marketing and merchandising trends, offers, discounts and tie-ins?

Findings are cross-referenced with brand share data analysis. The results, combined with the findings of desk research, provide a strong basis for identifying key areas of questioning to take forward into our trade survey.

Trade survey

Interaction with global players at corporate HQ and regional levels is complemented by unique local data and insights from our in-country trade surveys around the world. Through the high profile of the Euromonitor International brand, we are able to talk directly to a wide range of sources and therefore inform our analysis with the knowledge and opinions of the leading operators in the market.

Trade surveys allow us to:

  • Fill gaps in available published data per company
  • Generate a consensus view of the size, structure and strategic direction of the category
  • Access year-in-progress data where published sources are out of date
  • Evaluate the experts’ views on current trends and market developments

In building our composite industry view, we engage with a variety of personnel in key players at all points of the supply chain: materials suppliers, manufacturers, distributors, retailers and service operators. We also interview desk research sources: industry associations; study groups; and third party observers from the trade and financial press.

Our objective is to engage in conversation with trade sources in which we exchange ideas and views on the industry, sharing our work-in-progress findings on supply/demand dynamics and potential. This dialogue enhances both parties’ understanding of the local market. The scope and reach of our trade survey also serves to eliminate bias (intentional and unintentional) from any single source.

Company analysis

At a global level, our company research combines our mix of industry interaction and use of secondary sources such as annual accounts, broker reports, financial press and databases. From a data perspective, the aim is to build “top-down” estimates of major players’ total global and regional sales.

At a country level, in line with local reporting requirements, we access annual accounts, national-specific company databases and local company websites. These are all invaluable sources as we build a view of each domestic player’s size and position within very specific categories of the industry.

Forecasts

Data projections and future performance analysis are key elements of Euromonitor International’s market intelligence. Working with historic trends of 15 years or more, a key aspect of our trade survey is to engage industry insider views of the next five years. Will volumes maintain their historic trend? Will price increases or falls of recent years continue, accelerate or slow down? Will increasing demand for one product cannibalise sales of another?

Forecasts represent many of the essential conclusions we have reached about the current state of the market, how it works and how it behaves under different macro and micro conditions. Our written analysis will state the assumptions and the trade opinion behind whether our predictions are optimistic or pessimistic, so that clients can use our statistical forecasts with confidence.

Data validation

All data is subjected to an exhaustive review process, at country, regional and global levels.

The interpretation and review of sources and data inputs forms a central part of the collaboration between industry teams and country researchers. Numbers are delivered to regional and global offices with an audit trail of sources and calculations to allow for a thorough evaluation of data sense and integrity.

Upon completion of the country review phase, data is then reviewed on a comparative basis at regional and then at a global level. Comparative checks are carried out on per capita consumption and spending levels, growth rates, patterns of category and subcategory breakdowns and distribution of sales by channel. Top-down estimates are reviewed against bottom-up regional and global market and company sales totals.

Where marked differences are seen between proximate country markets or ones at similar developmental levels, supplementary research is conducted in the relevant countries to confirm and/or amend those findings. This process ensures international comparability across the database, that consistent category and subcategory definitions have been used and that all data has been correctly tested. We make sure that possible discrepancies between different published sources have been reconciled and that our interpretation of opinion and expectation from each country’s trade sources has been applied to form a coherent international pattern.

Market analysis

Another integral part of all our research programmes is that all Euromonitor International data is accompanied by clear written analysis. From a research perspective, this explains and substantiates data findings. From a client perspective, this offers unique insights into local consumption trends, routes to market, brand preferences, channel dynamics and future trends.

Our country level analysis also provides invaluable input into the ability of our central industry specialist teams to marry local insights with strategic conclusions on the direction of the market regionally and globally.

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