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Country Report

Financial Cards and Payments in Chile

Nov 2010

Price: $900

About this Report

About this Report

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Overview

Discover the latest market trends and uncover sources of future market growth for the Financial Cards and Payments industry in Chile with research from Euromonitor's team of in-country analysts.

Find hidden opportunities in the most current research data available, understand competitive threats with our detailed market analysis, and plan your corporate strategy with our expert qualitative analysis and growth projections.

If you're in the Financial Cards and Payments industry in Chile, our research will save you time and money while empowering you to make informed, profitable decisions.

The Financial Cards and Payments in Chile market research report includes:

  • Analysis of key supply-side and demand trends  
  • Historic volumes and values, company and brand market shares
  • Five year forecasts of market trends and market growth
  • Robust and transparent market research methodology, conducted in-country

Our market research reports answer questions such as:

  • What is the market size of Financial Cards and Payments in Chile?
  • What are the major operators and issuers in Chile?
  • How will regulation impact the market?  
  • What is the current state of emerging payment technologies such as mobile commerce?

Why buy this report?

  • Gain competitive intelligence about market leaders
  • Track key industry trends, opportunities and threats
  • Inform your marketing, brand, strategy and market development, sales and supply functions

Euromonitor’s industry reports, including Financial Cards and Payments in Chile, originate from our database within our Consumer Finance market share and market size database, Passport, a platform which analyses Consumer Finance in 46 countries and globally.

Sample Analysis

EXECUTIVE SUMMARY

Innovative promotions boost card usage

After the global financial crisis, in 2009 many financial card issuers in Chile resumed their promotional activities, but in this case, card issuing banks switched the focus of their promotional strategies to stimulating card usage and transactions amongst existing consumers instead of attracting new cardholders as they used to. By allowing instalment payments, offering appealing discounts in certain shopping centres and setting up new security codes for credit cards, most banks tried to increase card usage. The majority of cardholders responded positively, with the result that banks are likely to continue supporting such promotional programmes over the early part of the forecast period as a means of boosting transactions in both volume and constant value terms.

Online transactions continue to rise as security measures improve

As desktops and laptops become more affordable and internet access spreads all over the country, online transactions increase in Chile. Card issuers and operators doubled their efforts during the last year of the review period to provide cardholders with secure transactions. Many players entered agreements with PayPal and Web Pay Plus; two tools that provide consumers with greater confidence when they purchase items online. More players are expected to follow this strategy, and together with rising internet penetration and computer ownership, this should continue to bolster the use of financial cards for online transactions over the forecast period.

Online transactions continue to rise as security measures improve

Unlike the US and many countries in Europe, Chile does not have a public debt problem, but private debt is another matter entirely. According to Euromonitor International data, the number of cards with a credit function in circulation in Chile grew from 3.4million to 22.6 million between 2005 and 2010. Over the same period, the annual value of transactions carried out on these cards grew by 31% CAGR to reach US$10.8 million in 2010.

Healthy outlook expected during the forecast period

After the economic crisis and the recent earthquake which plagued Chile up to 2009, the forecast period holds brighter prospects. 2011 is still expected to be a tough year for the economy and, in turn, for spending and payments in general, and transaction value will only grow marginally. Nevertheless, from 2011 onwards, recovery is expected and transaction volume and value for the financial cards and payments industry are expected to see positive growth. Financial cards will lead the way, while cash will continue to lose attractiveness as online transactions become more widespread in Chile.

Intelligent cards to penetrate the Chilean market

EMV cards are not currently available in Chile. This will change in 2011however, as Visa International has decided to launch these types of microcircuit cards to further attract Chilean consumers. With a population of 17 million as of 2010, and an emerging middle class, Chile represents an increasingly important growth spot for payment cards. The EMV cards are not only safer, but their embedded technology can also extend the uses of Visa card payments, for the likes of public transport, vending machines and parking. Visa is expected to push banks to migrate to this new system from 2011 onwards.

Table of Contents

Table of Contents

Financial Cards and Payments in Chile - Industry Overview

EXECUTIVE SUMMARY

Innovative promotions boost card usage

Online transactions continue to rise as security measures improve

Online transactions continue to rise as security measures improve

Healthy outlook expected during the forecast period

Intelligent cards to penetrate the Chilean market

KEY TRENDS AND DEVELOPMENTS

New President’s plans and post-crisis recovery improve economic performance

Internet retailing supports electronic payments/credit card payments

Retailers’ credit cards increase market share

Credit card activity gap between the capital and the interior starting to dry up

Pre-paid cards shows great potential

MARKET INDICATORS

MARKET DATA

DEFINITIONS

ATM function

Debit function

Credit function

Commercial credit cards

Charge card function

Commercial charge cards

Open Loop pre-paid function

Closed Loop pre-paid function

Store cards

Pre-paid

Contact Smart Card

Contactless Smart Card

Card Expenditure by Location

Card Expenditure by Sector

Domestic versus Foreign

Value lost to fraud

  • Summary 1 Research Sources

Financial Cards and Payments in Chile - Company Profiles

Banco de Chile - Financial Cards and Payments - Chile

STRATEGIC DIRECTION

KEY FACTS

COMPANY BACKGROUND

COMPETITIVE POSITIONING

  • Summary 4 Banco de Chile: Competitive Position 2009

Cencosud SA - Financial Cards and Payments - Chile

STRATEGIC DIRECTION

KEY FACTS

COMPANY BACKGROUND

COMPETITIVE POSITIONING

  • Summary 7 Cencosud SA: Competitive Position 2009

Falabella SACI - Financial Cards and Payments - Chile

STRATEGIC DIRECTION

KEY FACTS

COMPANY BACKGROUND

COMPETITIVE POSITIONING

  • Summary 10 Falabela SAIC (CMR): Competitive Position 2009

Servicios y Administración de Créditos Comerciales Presto SA - Financial Cards and Payments - Chile

STRATEGIC DIRECTION

KEY FACTS

COMPANY BACKGROUND

COMPETITIVE POSITIONING

  • Summary 13 Servicios y Administración de Créditos Comerciales Presto SA: Competitive Position 2010

ATM Transactions in Chile - Category Analysis

HEADLINES

TRENDS

  • The recovery from the economic crisis had a positive impact on ATMs. Lower unemployment and the reduction of the unbanked population boosted growth in the number of cards in circulation.

COMPETITIVE LANDSCAPE

  • The Chilean anti-trust commission tried to bring competition to the ATM category in order to break up Redbanc’s dominance of ATM operations. Until 2005, Redbanc (an inter-bank network of 21 banks) barred new players. However, in 2005, the Fiscalía Nacional Económica won a lawsuit that required this to change and ATMs were then required to accept store cards as well. Nevertheless, the Redbanc network remains the dominant network.

PROSPECTS

  • The retail value of ATM cards transactions is expected to increase at a CAGR of 11% over the forecast period, to reach nearly 43 million cards by 2015. The 13% current value CAGR recorded during the review period demonstrates a decline in the value of ATM transactions and can be attributed to the substitution of ATM cards by debit cards and the expansion of EPOS.

CATEGORY DATA

Charge Card Transactions in Chile - Category Analysis

HEADLINES

TRENDS

  • Charge cards are mostly targeted at wealthy customers. The base of affluent consumers in Chile is low compared with developed countries but appealing compared to other Latin American countries.

COMPETITIVE LANDSCAPE

  • American Express has shown some interest in building a presence in Chile, but it is likely that the company regards the base of wealthy consumers in Chile that would find the card useful as too small. Given the company’s dominance in charge cards, it is unlikely that any other company will move into charge cards in Chile before American Express, and it is also unlikely that local companies, such as major retailers, will want to enter this business, as they are still strongly focused on competing in the credit card sector.

PROSPECTS

  • Charge cards are not expected to make an entrance in Chile over the forecast period. Most Chilean consumers are increasing their consumption through credit cards, and other forms of financial payment will remain dominant. The majority of consumers would not find charge cards to be particularly attractive.

Credit Card Transactions in Chile - Category Analysis

HEADLINES

TRENDS

  • During the review period, the number of transactions and value of transactions per card continued to grow despite the uncertainty of having a new government in charge and the earthquake. The number of transactions will grow by 5% in 2010, quite below the CAGR of 39% recorded over the review period as a whole. The value of credit card transactions also increased to CLP5,666.8 billion, a 9% increase on 2009 figures.

COMPETITIVE LANDSCAPE

  • Unlike any other country in the world, Chilean credit cards is dominated by major retailers. Falabella SACI, Ripley Corp SA and Cencosud SA lead in terms of cards in circulation followed by Visa Inc and MasterCard International Inc. Falabella’s share has increased from 20% in 2007 to over 36% in 2009 while the two other retailers have seen their share decrease substantially in the same period. Falabella credit card operator alone, had almost eight million cards in circulation, a higher number than the credit cards issued by all banks. Its leadership is due to its low standards for client approval. Generally, the requirement has been limited simply to requesting that the potential cardholder undertakes a simulated cheque or bank card transaction, and if it proves to be valid they are approved for a credit card; thus retailers take advantage of creditworthiness checks already carried out by banks.

PROSPECTS

  • Credit card transactions are expected to grow at a CAGR of 9% in constant value terms and 7% in volume during the forecast period. These growth rates will be moderate in comparison to those seen during the review period, however. Industry sources feel that the impressive double-digit growth rates of the review period will not be repeated as the market is getting closer to maturity.

CATEGORY DATA

Debit Transactions in Chile - Category Analysis

HEADLINES

TRENDS

  • When ATM and purchasing transactions are taken as a whole for 2010, it is revealed that the share of transactions made through purchases increased significantly.

COMPETITIVE LANDSCAPE

  • Transbank SA Administradores de Tarjetas de Credito payment system, is the only debit card operator in Chile because it is the only debit card issued by the major banks.

PROSPECTS

  • Debit card payment transaction value is expected to see a constant value CAGR of 14% over the forecast period. The corresponding volume is anticipated to see a CAGR of 12%.

CATEGORY DATA

Pre-Paid Card Transactions in Chile - Category Analysis

HEADLINES

TRENDS

  • Pre-paid cards in Chile are a method of payment used for transportation, parking and tolls, but the expansion and modernisation of the transportation systems in Santiago de Chile was the main driver behind the growth of closed loop pre-paid cards.

COMPETITIVE LANDSCAPE

  • Tarjeta bip! is the leading pre-paid card in Chile. The strategy used by this card, which is managed by Administrador Financiero de Transantiago (AFT), is based on cards belonging to the Transantiago rides system. The other transportation systems that use pre-paid cards are Metroval cards, and is only for use on the Metro Valparaíso lines.

PROSPECTS

  • The expansion of Chile’s transportation system will continue to boost demand for pre-paid cards over the forecast period. As a result, the number of closed loop pre-paid cards is expected to grow at a CAGR of 5% over the forecast period.

CATEGORY DATA

Store Cards in Chile - Category Analysis

HEADLINES

TRENDS

  • Store cards are being converted to credit cards, thereby allowing cardholders to use the card at a wider range of merchants. Some companies in the sector are going to allow purchases by store cards in different merchants. Other services allowed are purchasing pre-paid minutes for mobile phones and digital television.

COMPETITIVE LANDSCAPE

  • Southern Cross Group, Efectivo SA and COFISA SA lead the sector with over 85% of the market. The legislation introduced in 2007 changed the scenario for store cards dramatically. Previously, retailers like Falabella Ripley and Mas led the sector, but by 2009 they have switched their cards to credit card format and their participation in the store cards market was basically negligible.

PROSPECTS

  • There are growth opportunities related to the low number of store cards per capita (nearly four million cards in 2009, representing less than one card per capita). This is low compared with the penetration of other financial cards. Although the expansion of retailers will boost the number of cards in circulation, there are also challenges that may affect growth, related to the possible transformation of store cards into co-branded credit cards (Falabella may be the most important case). For other cards, such as those issued by the Cajas de Compensación Familiar, the challenges will be related to rising unemployment and increasing informality in labour relationships. These will negatively affect growth, as the system depends on funds paid by companies and affiliates through formal contracting instruments.

CATEGORY DATA

Segmentation

Segmentation

This market research report includes the following:

  • Financial Cards and Payments
    • Financial Cards in Circulation
      • ATM Function
      • Charge Card Function
        • Commercial Charge Cards
        • Personal Charge Cards
      • Credit Function
        • Commercial Credit Cards
        • Personal Credit Cards
      • Debit Function
      • Pre-Paid Function
        • Closed Loop Pre-Paid Function
        • Open Loop Pre-Paid Function
      • Store Cards
    • Transactions
      • Total Cards Transactions
        • ATM Transactions
        • Card Payment Transactions
          • Charge Card Transactions
            • Commercial Charge Card Transactions
            • Personal Charge Card Transactions
          • Credit Card Transactions
            • Commercial Credit Card Transactions
            • Personal Credit Card Transactions
          • Debit Transactions
          • Pre-Paid Transactions
            • Closed Loop Pre-Paid Card Transactions
            • Open Loop Pre-Paid Card Transactions
          • Store Card Transactions
      • Consumer Payment Transactions
        • Card Payment Transactions (Excl Commercial)
        • Electronic Direct/ACH Transactions
        • Paper Payment Transactions
          • Cash Transactions
          • Other Paper Payment Types

Statistics Included

Statistics Included

For each category and subcategory you will receive the following data in Excel format:

From Passport

  • Market Size
  • Market Share
  • Analysis by Type
  • Card expenditure by location
  • Card expenditure by sector
  • Domestic versus foreign spend

Market size details:

  • Retail Value retail selling price % growth
  • Retail Value retail selling price local currency, USD, EUR, GBP, CHF, JPY
  • Retail Value retail selling price per capita local currency, USD, EUR, GBP, CHF, JPY
  • Retail Value retail selling price real (constant 2008) Prices % growth
  • Retail Value retail selling price real (constant 2008) Prices local currency, USD, EUR, GBP, CHF, JPY
  • Retail Value retail selling price real (constant 2008) Prices per capita local currency, USD, EUR, GBP, CHF, JPY
  • Number of Cards
  • Number of Cards % growth
  • Number of Cards per capita
  • Number of Accounts
  • Number of Accounts % growth
  • Number of Accounts per capita
  • Transactions
  • Transactions % growth
  • Transactions per capita
  • Retail Value retail selling price Nominal (Current) Prices % growth
  • Retail Value retail selling price Nominal (Current) Prices local currency, USD, EUR, GBP, CHF, JPY
  • Retail Value retail selling price Nominal (Current) Prices per capita local currency, USD, EUR, GBP, CHF, JPY

Methodology

Methodology

Global insight and local knowledge

With 40 years’ experience of developed and emerging markets, Euromonitor International’s research method is built on a unique combination of specialist industry knowledge and in-country research expertise.

This approach is what enables us to achieve our goal of building a market consensus view of size, shape and trends across the full distribution universe of each category. We factor in whichever channels are relevant, from large-scale grocery to direct sellers, from discount stores to local mom-and-pop outlets.

Industry specialists

Each industry we cover is managed by an Industry Manager and team of Industry Analysts who research and report on their specialist categories all year round.

Our collaborative approach to research means that these industry teams are in constant dialogue with industry players and opinion formers. The planning of our research programmes reflects latest market trends and industry events. In completing each update project, this provides invaluable input to the testing, review and finalisation of our data.

The specialist in-house teams bring together findings from all stages of the annual research process. They work closely with in-country analysts, assess and challenge data and exercise final editorial control over the publication of new data and analysis.

Country and regional analysts

Our in-country analyst network is managed by country and regional analysts in our offices around the world. Working closely with each in-country team, the regional research management team ensures that all country researchers are well schooled in best practices, from the information collected in store checks, to the dialogue we build in trade surveys. Our country analysts ensure that national reports explain the data trends and provide clear insights into the local market’s dynamics.

In-country research network

To deliver fresh insights every year in countries all around the world, we believe the strongest approach is to use analysts on the ground. They bring fluency in local language, physical proximity to the best sources, an ability to engage directly with local industry contacts, and an awareness of how the products and services we study are advertised, sold and consumed. These are essential parts of our ability to report incisively on these markets.

Research Methodology

Our research methods

Each Euromonitor International industry report is based on a core set of research techniques:

Desk research

With industry events, corporate activity, trends and new product introductions tracked year round by our industry team, desk research provides a starting point for the in-country research programme. Our in-country researchers will access the following sources:

  • National statistics offices governmental and official sources
  • National and international trade press
  • National and international trade associations
  • Industry study groups and other semi-official sources
  • Company financials and annual reports
  • Broker reports
  • Online databases
  • The financial, business and mainstream press

Accessing sources is only the first step. The ability to interpret and reconcile often conflicting information across multiple sources is a key aspect of the added value we provide.

Store checks

Store checks are an integral part of our methods for product industries. Carried out on the ground across a relevant mix of channels, the information gained provides first-hand insights into the products we are researching, specifically:

  • Place: We track products in all relevant channels, selective and mass, store and non-store
  • Product: What are innovations in products, pack sizes and formats?
  • Price: What are brand price variations across channels, how do private label’s prices compare to those of branded goods?
  • Promotion: What are marketing and merchandising trends, offers, discounts and tie-ins?

Findings are cross-referenced with brand share data analysis. The results, combined with the findings of desk research, provide a strong basis for identifying key areas of questioning to take forward into our trade survey.

Trade survey

Interaction with global players at corporate HQ and regional levels is complemented by unique local data and insights from our in-country trade surveys around the world. Through the high profile of the Euromonitor International brand, we are able to talk directly to a wide range of sources and therefore inform our analysis with the knowledge and opinions of the leading operators in the market.

Trade surveys allow us to:

  • Fill gaps in available published data per company
  • Generate a consensus view of the size, structure and strategic direction of the category
  • Access year-in-progress data where published sources are out of date
  • Evaluate the experts’ views on current trends and market developments

In building our composite industry view, we engage with a variety of personnel in key players at all points of the supply chain: materials suppliers, manufacturers, distributors, retailers and service operators. We also interview desk research sources: industry associations; study groups; and third party observers from the trade and financial press.

Our objective is to engage in conversation with trade sources in which we exchange ideas and views on the industry, sharing our work-in-progress findings on supply/demand dynamics and potential. This dialogue enhances both parties’ understanding of the local market. The scope and reach of our trade survey also serves to eliminate bias (intentional and unintentional) from any single source.

Company analysis

At a global level, our company research combines our mix of industry interaction and use of secondary sources such as annual accounts, broker reports, financial press and databases. From a data perspective, the aim is to build “top-down” estimates of major players’ total global and regional sales.

At a country level, in line with local reporting requirements, we access annual accounts, national-specific company databases and local company websites. These are all invaluable sources as we build a view of each domestic player’s size and position within very specific categories of the industry.

Forecasts

Data projections and future performance analysis are key elements of Euromonitor International’s market intelligence. Working with historic trends of 15 years or more, a key aspect of our trade survey is to engage industry insider views of the next five years. Will volumes maintain their historic trend? Will price increases or falls of recent years continue, accelerate or slow down? Will increasing demand for one product cannibalise sales of another?

Forecasts represent many of the essential conclusions we have reached about the current state of the market, how it works and how it behaves under different macro and micro conditions. Our written analysis will state the assumptions and the trade opinion behind whether our predictions are optimistic or pessimistic, so that clients can use our statistical forecasts with confidence.

Data validation

All data is subjected to an exhaustive review process, at country, regional and global levels.

The interpretation and review of sources and data inputs forms a central part of the collaboration between industry teams and country researchers. Numbers are delivered to regional and global offices with an audit trail of sources and calculations to allow for a thorough evaluation of data sense and integrity.

Upon completion of the country review phase, data is then reviewed on a comparative basis at regional and then at a global level. Comparative checks are carried out on per capita consumption and spending levels, growth rates, patterns of category and subcategory breakdowns and distribution of sales by channel. Top-down estimates are reviewed against bottom-up regional and global market and company sales totals.

Where marked differences are seen between proximate country markets or ones at similar developmental levels, supplementary research is conducted in the relevant countries to confirm and/or amend those findings. This process ensures international comparability across the database, that consistent category and subcategory definitions have been used and that all data has been correctly tested. We make sure that possible discrepancies between different published sources have been reconciled and that our interpretation of opinion and expectation from each country’s trade sources has been applied to form a coherent international pattern.

Market analysis

Another integral part of all our research programmes is that all Euromonitor International data is accompanied by clear written analysis. From a research perspective, this explains and substantiates data findings. From a client perspective, this offers unique insights into local consumption trends, routes to market, brand preferences, channel dynamics and future trends.

Our country level analysis also provides invaluable input into the ability of our central industry specialist teams to marry local insights with strategic conclusions on the direction of the market regionally and globally.

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