Vending fits well with the convenience trend. Purchasing through vending machines is faster than in a store-based facility.
Vending operators are investing in the modernisation of existing vending machines, which makes buying through the channel even more convenient. As Polish consumers are less likely to carry cash and often give up purchasing if there is no card payment option, operators upgrade their machines and equip them with cashless payment terminals (payments with cards or smartphones with the use of NFC technology).
Before the adoption of the Act of Retail Trade Limitation on Sundays by the Parliament, players offering vending were concerned that machines would also have to be closed on Saturday evenings and turned on only on Monday morning, because this was the original concept of the legislator. Ultimately, vending is one of the exemptions from the Sunday trading ban.
The vending landscape is highly fragmented in Poland, with many small operators having several or several dozen vending machines. The largest vending operators operate through the widest number of vending machines across the country.
Vending machines compete mostly with grocery retailers, street stalls/kiosks, as well as coffee shops, cafés and other foodservice outlets. Despite higher prices in vending machines, time-restricted consumers prefer to use the vending offer instead of the nearest grocery store.
Small independent companies operating on a small scale with low foot traffic are expected to leave the vending landscape over the forecast period. The channel is predicted to become increasingly concentrated, with small companies gradually being acquired by the bigger operators.
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This industry report originates from Passport, our Retailing market research database.