Vending retail current value sales continued to decline during 2021, albeit at a much more modest pace than in the previous year. Lockdown measures dramatically reduced footfall in key locations for vending machines.
The competitive landscape in vending is highly fragmented, with leader Saha Pathanapibul PCL the only player to hold a retail value share in excess of 5% during 2021. The strategy of Saha Pathanapibul is to introduce its 108 Shop vending machines to MRT stations and roadside areas so that they are easily accessible to busy commuters and travellers.
Vending Plus has more than doubled its retail value share since the onset of the pandemic and is now the second-largest player in vending in terms of retail value share. Although its food and drink sales have decreased, Vending Plus has more than made up for this by increasing its sales of such products as facemasks and smartphone chargers.
Vending retail current value sales will stabilise in 2022, as restrictions on movement are eased and daily life begins to normalise, with growth accelerating during the latter part of the forecast period as economic conditions improve and local consumers move around more. Although the threat posed by COVID-19 will begin to diminish, players will continue to focus on measures that improve hygiene and minimise the risk of contagion.
Convenience store chains like 7-Eleven and Family Mart represent a growth opportunity for vending machine players. They are actively considering putting more vending machines in front of their stores in order to both drive sales growth, reduce in-store crowding at peak times and lower their labour costs.
During the forecast period, local consumers will increasingly use their smartphones to make payments at vending machines. Vending machines will also increasingly accept other forms of digital payments, such as from digital wallets like Prompt Pay, True Wallet and LINE Pay.
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Vending means automatic retailing. It covers the sale of products and services at an unattended point of sale through a machine operated by introducing coins, bank notes, payment cards, tokens or other means of cashless payment. Sales figures cover vended products only, ie food, drink and other consumable goods such as vended tobacco, sanitary products and condoms. Services such as the public telephone, laundrette facilities, travel tickets, stamps, passport photographs, domestic energy supplies and business card creation are excluded. Coverage includes vending systems installed in public and semi-captive environments only. Hotels, transport networks, recreational centres, shopping centres/malls are included. Factories, offices, hospitals, prisons, schools and other captive environments are excluded.See All of Our Definitions
This report originates from Passport, our Vending research and analysis database.
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