A significant proportion of vending machines are located in high-traffic areas such as entertainment venues, train stations, institutions, commercial areas and attractions. The soft lockdowns and social distancing measures in 2021 therefore led to a significant drop in consumer traffic in these areas.
Taiwan has been known for its effective measures in controlling the spread of COVID-19, and controlled the local outbreak in mid-2021 within three months. Taiwanese citizens’ level of self-protection during the outbreak was high.
While retailers such as RT Mart introduced self-checkout machines, others introduced vending in an attempt to implement safety measures for consumers to prevent the spread of COVID-19. For instance, Carrefour rolled out several vending machines located at its storefronts selling all kinds of daily cleaning products for the needs of consumers in designated community neighbourhoods.
Vending is expected to return to solid growth in the forecast period. As vending continues to offer business opportunities, this will attract many players, which will attempt to find out how to best meet consumer preferences.
Most newly installed vending machines in Taiwan offer smart features and internet connectivity, which allow retailers to boost product sales and reduce maintenance expenses. Some machines are even able to perform more advanced functions.
The upgraded image of vending following the pandemic is further underpinned by the impact of digitalisation and the possibilities it creates for the channel. Modern digital vending machines can significantly upgrade the image of vending, given their customer-friendly digital features, including touchscreens showing product information and the option to use digital payments.
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Vending
Vending means automatic retailing. It covers the sale of products and services at an unattended point of sale through a machine operated by introducing coins, bank notes, payment cards, tokens or other means of cashless payment. Sales figures cover vended products only, ie food, drink and other consumable goods such as vended tobacco, sanitary products and condoms. Services such as the public telephone, laundrette facilities, travel tickets, stamps, passport photographs, domestic energy supplies and business card creation are excluded. Coverage includes vending systems installed in public and semi-captive environments only. Hotels, transport networks, recreational centres, shopping centres/malls are included. Factories, offices, hospitals, prisons, schools and other captive environments are excluded.
See All of Our DefinitionsThis report originates from Passport, our Vending research and analysis database.
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