Currently in Canada, there are more people leaving the job market than entering it. During COVID-19, a considerable percentage of employees left foodservice to other industries looking for more steady incomes.
The price of ingredients continued to increase in the course of 2022, which has created pressure on restaurants to increase the prices on their menu. Seven out of 10 restaurants reported an increase in the cost of fresh vegetables, cooking oil and beef.
The pandemic brought about an uptick in new customer enrolments to third party apps, which offered limited-service restaurants a broad range of customers. However, simultaneously, restaurants developed in-house ordering platforms, giving restaurants the necessary tools to implement customer loyalty programmes.
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Limited-Service Restaurants
Limited-Service Restaurants (LSR) combine fast food and 100% home delivery/takeaway outlets. These outlets offer limited menus with items that can be prepared quickly. Customers typically order, pay, and pick up their order from a counter, though some outlets can have limited table service. This also includes 100% Home Delivery/Takeaway which provide no facilities for consumption on the premises. LSR tend to specialize in one or two main entrees such as hamburgers, pizza, or chicken, but they usually also provide drinks, salads, ice cream, dessert, etc. Food preparation is generally simple and involves one or two steps, allowing for kitchen staffs generally consisting of younger, unskilled workers rather than professional chefs. Other key characteristics include: • A standardised and restricted menu • Tight individual portion control on all ingredients and on the finished product • Individual packaging of each item • Counter service • For Chained Limited Service Restaurants, chained and franchised operations which operate under a uniform fascia and corporate identity • Any outlet offering full-service restaurant seating with servers would be excluded, even if delivery service is available.
See All of Our DefinitionsThis report originates from Passport, our Limited-Service Restaurants research and analysis database.
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