Due to the outbreak of COVID-19, foodservice venues were closed during March 2020, limited to providing consumers takeaway and delivery services. Most limited-service chains responded swiftly and efficiently, adapting their strategies as consumers demanded more convenience and smoother, safe purchasing experiences that reduce their contact with others.
In response to the outbreak of COVID-19, players have focused on widening their range of customers and maximising sales. As such, many limited-service restaurants focused on optimising their menu options and testing out new outlet formats.
Through 2020, more restaurants were also moving towards leaner and more efficient operation models to save costs. This included using dark kitchens for both chained and independent outlets alike, as well as drive-thru only outlets.
Following the outbreak of COVID-19 in 2020, recovery for limited-service restaurants is set to increase from 2021, with solid value growth across the forecast period, leading to a CAGR of 6%. With deliveries and apps having increased in popularity due to the virus outbreak, digital investment is expected to continue propelling growth for limited-service restaurants, especially chained operators.
Investing in employees is expected to be a key trend of the forecast period, a focal point for limited-service restaurants moving forward. In light of the increasing scrutiny that limited-service restaurants are coming under regarding employee wellbeing and training, investing in improving employee training and experience will be important for many.
Almost a third of the population over the age of 18 in Australia were obese at the end of the review period, with particularly worrying increases among the 18-24 age group, who are traditionally much slimmer than the rest of the population. These rates are having a significant impact on the nation’s health, especially with regard to cardiovascular problems, higher incidences of cancer as well as mental and behavioural issues.
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Understand the latest market trends and future growth opportunities for the Fast Food industry in Australia with research from Euromonitor International's team of in-country analysts – experts by industry and geographic specialisation.
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This report originates from Passport, our Fast Food research and analysis database.
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