One of the main issues within delivery services is the strengthening of the direct channel. Establishments are looking to recover home deliveries through their own delivery services.
Companies are constantly competing to improve their technological capabilities. Technology is key to fulfilling the promise of improving the customer experience by reducing delivery times, improving costs and providing the possibility of monitoring an order during its journey.
A relevant trend at the end of the review period that has a long way to go in its development is the growing importance of social responsibility and the need to provide support to society. More companies are taking actions in favour of the vulnerable population in the country, with the donation of food and the provision of hot meals in certain areas, for example.
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Understand the latest market trends and future growth opportunities for the Limited-Service Restaurants industry in Mexico with research from Euromonitor International's team of in-country analysts – experts by industry and geographic specialisation.
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Limited-Service Restaurants
Limited-Service Restaurants (LSR) combine fast food and 100% home delivery/takeaway outlets. These outlets offer limited menus with items that can be prepared quickly. Customers typically order, pay, and pick up their order from a counter, though some outlets can have limited table service. This also includes 100% Home Delivery/Takeaway which provide no facilities for consumption on the premises. LSR tend to specialize in one or two main entrees such as hamburgers, pizza, or chicken, but they usually also provide drinks, salads, ice cream, dessert, etc. Food preparation is generally simple and involves one or two steps, allowing for kitchen staffs generally consisting of younger, unskilled workers rather than professional chefs. Other key characteristics include: • A standardised and restricted menu • Tight individual portion control on all ingredients and on the finished product • Individual packaging of each item • Counter service • For Chained Limited Service Restaurants, chained and franchised operations which operate under a uniform fascia and corporate identity • Any outlet offering full-service restaurant seating with servers would be excluded, even if delivery service is available.
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