In 2020, limited-service restaurants recorded a sharp decline in foodservice current value sales as a result of lockdown restrictions and a shift in consumer lifestyles as consumers stayed at home to avoid COVID-19 contagion. During the COVID-19 crisis, limited-service restaurants, like all other categories in consumer foodservice in Poland, saw the closure of all outlets to eat-in consumption, but outlets were permitted to continue to offer home delivery and takeaway services in 2020.
In 2020, many players in limited-service restaurants entered home delivery or increased the intensity of their home delivery offerings. Players did so by developing their own home delivery services as well as through collaborations with third party home delivery companies in 2020.
In 2020, convenience stores limited-service restaurants performed well as these suited consumers’ changing needs during the COVID-19 pandemic. For many consumers in Poland, snacks that can be purchased in convenience stores limited-service restaurants were a popular alternative to traditional dining options.
McDonald's Polska Sp zoo is expected to pursue further expansion and development plans in Poland over the forecast period. In 2022, McDonald's Polska Sp zoo intends to celebrate its 30th birthday in the country by reaching its target of 500 outlets in Poland.
In 2019 the Polish Office of Competition and Customer Protection blocked the acquisition of Telepizza Poland Sp zoo by AmRest Sp zoo by withholding their authorisation for this concentration of share. As such, Telepizza discontinued operations and remained up for sale throughout 2020 and will continue so going into the forecast period.
During the COVID-19 pandemic, the number of dark kitchens in Poland increased considerably as companies focused on home delivery offerings during the periods of national lockdown. This development is expected to continue over the forecast period as more companies in limited-service restaurants, including both large and small players, are expected to experiment with this format given the continued demand for home delivery options in Poland.
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