Delivery from full-service restaurants in the pre-pandemic era was generally limited. In larger cities it was common for some restaurants, such as Asian full-service restaurants, to handle delivery in-house, but often, independent full-service restaurants lacked a major delivery option.
To some extent, 2022 represented a return to normal for full-service restaurants. Customers returned, masks were largely eschewed as the year went on, and many locations had to fight to hire more labour.
The explosion of virtual brands in the early days of the pandemic is a case study in innovation. Full-service restaurant kitchens, which were largely shut down as a result of pandemic restrictions, opted to turn their spaces over to delivery and launch new brands.
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FSR (full-service restaurants) encompasses all sit-down establishments where the focus is on food rather than on drink. FSR is characterized by table service and a relatively higher quality of food compared to quick-service units. Menus offer multiple selections and may include breakfast, lunch and dinner. Preparation of food products is often complex and involves multiple steps. NOTE: restaurants types catalogued in this segment refer to table-service only (outlets with a proper “full table service:” wait staff attending customers and taking orders at the tables). Outlets with “limited table service” are excluded from FSR. For example: outlets where customers order their food at the counter are excluded (even though the waiter will then bring the food at the table).See All of Our Definitions
This report originates from Passport, our Full-Service Restaurants research and analysis database.
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