There is an opportunity for full-service restaurants, especially the more high-end locations, to take advantage of the delivery trend with meal kits. For example, Providoor in Australia allows customers to order a finish-at-home meal from the best and most luxurious restaurants in Sydney and other major cities in the country.
While many consumers enjoy the experience of a full-service restaurant, transitioning to an automated ordering system could help with efficiency in ordering and could be a way to deal with staff shortages as well. The method has seen wider adoption in countries like Singapore and some chained restaurants.
While consumers have been enjoying the reopening the country and dining out more frequently, there is still consumers who opt for either takeaway or home delivery. While the percentage of takeaway and home delivery is expected to decline over the forecast period, both are expected to remain well above pre-COVID-19 levels, reflecting the changes in how consumers are viewing convenience versus getting the full experience of a restaurant in-person.
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Full-Service Restaurants
FSR (full-service restaurants) encompasses all sit-down establishments where the focus is on food rather than on drink. FSR is characterized by table service and a relatively higher quality of food compared to quick-service units. Menus offer multiple selections and may include breakfast, lunch and dinner. Preparation of food products is often complex and involves multiple steps. NOTE: restaurants types catalogued in this segment refer to table-service only (outlets with a proper “full table service:” wait staff attending customers and taking orders at the tables). Outlets with “limited table service” are excluded from FSR. For example: outlets where customers order their food at the counter are excluded (even though the waiter will then bring the food at the table).
See All of Our DefinitionsThis report originates from Passport, our Full-Service Restaurants research and analysis database.
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