COVID-19 hit all consumer foodservice categories severely. However, for those players heavily dependent on the dine-in experience, the effects of the pandemic were even harsher.
Even though the rapid pace of vaccination in Brazil helped recover a large part of volume transactions and sales in full-service restaurants in 2021, it is also true that the Omicron variant of COVID-19 made pandemic statistics skyrocket in Brazil, with rapid growth in the number of cases. As a result, full-service restaurants saw themselves obliged to tell some of their staff not to come in and work, due to employees testing positive for the virus.
During 2021, one of the largest foodservice groups present in Brazil, International Meal Company (IMC), recorded a positive performance, comparable to pre-pandemic levels. However, this recovery came after a dark period.
Restructuring menus will be instrumental for ensuring consistent recovery amidst a scenario filled with uncertainties. Some consumers are still reluctant to splurge, and still concerned about the risk of contagion from potential new COVID-19 variants.
Often, changes in consumer behaviour that emerge in Western Europe and North America take a while to land in Brazil, but eventually they do. It is no different with concerns about sustainability and food waste in consumer foodservice and grocery retail.
The pandemic has created a vast pool of unused kitchen capacity. Even with recovery in sight, stirred by mass vaccination, full-service restaurants will still struggle to reach the pre-pandemic level of sales.
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FSR (full-service restaurants) encompasses all sit-down establishments where the focus is on food rather than on drink. FSR is characterized by table service and a relatively higher quality of food compared to quick-service units. Menus offer multiple selections and may include breakfast, lunch and dinner. Preparation of food products is often complex and involves multiple steps. NOTE: restaurants types catalogued in this segment refer to table-service only (outlets with a proper “full table service:” wait staff attending customers and taking orders at the tables). Outlets with “limited table service” are excluded from FSR. For example: outlets where customers order their food at the counter are excluded (even though the waiter will then bring the food at the table).See All of Our Definitions
This report originates from Passport, our Full-Service Restaurants research and analysis database.
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