Consumer Foodservice in Asia Pacific

Delivery

This report comes in PPT.

Key findings

China tips regional performance back into decline in 2022

The regional performance in 2022 was negatively impacted by the spread of the Omicron variant across China as this country’s authorities kept in place for most of the year their strict zero-COVID policy. However, elsewhere in the region, recoveries were either starting or continuing in 2022 from the sales losses seen during the pandemic.

Positive momentum the pandemic delivered for home delivery is expected to continue

Takeaway, home delivery and drive-through all made gains during the pandemic, when eat-in was banned or people were reluctant to dine in consumer foodservice establishments for fear of COVID-19. While takeaway and drive-through are expected to lose some of these gains over the forecast period, home delivery will continue to capture more share in the coming years.

Players operating in an inflationary environment

The post-pandemic period has turned into one of rising inflation in many countries in Asia Pacific. While some industry players have been forced to pass on at least some of the increasing costs to end consumers in the form of higher prices, others have looked at strategies like reducing portion sizes to try and maintain their profit margins, which already tend to be pretty slim at most independent foodservice operators.

Digitalisation of consumer foodservice

Delivery apps, tablets for taking orders in foodservice establishments, and even robot cooks or waiting staff are all helping to drive the digitalisation of the industry, which is struggling with rising costs as well as, in some countries (Japan, South Korea), workforce shortages.