By 2040, physical stores as we know them will completely change. The shift towards e-commerce is forcing retailers and brands to rethink the purpose and use of stores. From drones to robotics, you'll get a glimpse into the technologies that will inspire the future retail environment.
Ecommerce growth is forcing new high-growth ecommerce models like grocery delivery, quick commerce and traditional B2B last mile delivery services, through outdated supply chain infrastructure, and policy makers have been slow to regulate it. But this is changing as the dust on growth from the pandemic settles and the focus from policy makers shifts from the pandemic to sustainability.
Buy Now, Pay Later (BNPL) has been one of the most discussed trends in the payments industry in recent years. Despite not being a completely new phenomenon, fintech players have made the process and offer – interest-free instalment payments over a set period, available for large and small-ticket items – highly appealing to customers. However, in Europe, the ever-evolving BNPL space is yet to see an expansion beyond the retail segment and consumer use.
Evolving consumer expectations and new competitive realities are changing how and where consumers browse and buy. Now, shopping is a journey about relationship building.
In recent years, store formats have blurred, with consumers turning to the digital channel across the path to purchase. As a result, the fundamental purpose of physical and digital channels continues to evolve.