Foodservice Delivery Innovation: Lessons From Asia Pacific and Latin America

Delivery

This report comes in PPT.

Key Findings

Independents turn to delivery apps increasing restaurant listings

Delivery platforms manage to bring together a great mass of independent restaurants that exist in Asia and Latin America, promoting a wide range of products to new audiences. For many, this was the only channel they could turn to keep operating despite the high delivery fees charged for restaurants.

Price is a key factor for delivery adoption

Discounts and low delivery fees in delivery apps allows consumers who previously used to eat in restaurants at a low price to continue to do so in times of quarantine, promoting the growth of the channel.

New opportunities for non delivery players

Non delivery players affected by the pandemic pivot towards foodservice delivery with new solutions and experiences. Diversifying the business portfolio becomes crucial.

Enhancing at-home occasions

As ordering food can become a routine, restaurants are rethinking how to add more value to “at home” occasions. New attributes can deliver a premium experience, raising the average spend in addition to brands standing out among endless restaurant listings found in delivery platforms.

Family groups increase the average spent in delivery

Due to quarantines, families become a key audience and brands need to expand their variety to fit a wider range of tastes. Consumers are looking for convenience through low-priced family combos resulting in a great opportunity for players within fast food.

Managing a long-term growing demand

Restaurant operators and delivery apps are rethinking logistics due to long-term high demand. Dark kitchens, digital payments and tech will play a stronger role in the delivery speed without penalizing the quality of products.