Consumer Foodservice

Technological advances in 2024 will continue to reshape consumer behaviour. This annual report explores the top five digital shopper trends that will redefine commerce the most in the year ahead. Some of the trends included in this report’s edition…

Now in its seventh edition, this report explores the top digital shopper trends that will redefine commerce the most in the year ahead. Some of the trends included in this edition touch on topics such as second-hand shopping, community group buying,…

The COVID-19 pandemic has brought about significant changes in business models and consumer behaviour, as well as altering the ways and the geography many of us live, work, study and play. Understanding what changes will stick after the pandemic…

As the COVID-19 pandemic drives seismic shifts across consumer markets, the key question facing business strategists is which of these changes are more reactionary in nature versus signalling the start of a long-term behavioural shift. This briefing…

As consumers prepare fewer meals overall, while demanding more assistance for the ones they do, spending and brand equity will accrue to those companies providing fresh prepared meals on demand, from delivery aggregators to retailers, restaurant…

Most types of consumer foodservice saw sales decline in 2023 and this is also apparent in the street stalls/kiosks channel. The majority of this category is made up with mobile café trucks and the various hybrid work arrangements has meant consumers…

Street stalls/kiosks was among the hardest hit foodservice channels by pandemic-related lockdowns, due to prolonged home seclusion and social distancing measures. 2022 witnessed a marginal improvement but this not sufficient, with operators in the…

Self-service cafeterias, as a channel, has reached saturation in New Zealand with low single digit growth in 2023. The category mainly includes buffet style businesses which are not popular in New Zealand. While buffets can offer good value to…

Ikea Restaurant remained the only chained self-service cafeteria operating in Australia in 2023, with 10 outlets throughout the country. With only 13 independent self-service cafeterias in operation in Australia, it is unsurprising to see Ikea…

This report considers what socialising will look like in a post-COVID-19 era, focusing on several key questions. A return to the “Roaring Twenties” in the beverages space or a continuing decimation of the on-trade? How has socialising changed (eg…

2023 brought new challenges for the consumer foodservice industry and businesses were forced to deal with higher costs and interest rates. Despite the rise in costs and consumers cutting back on spending, most categories of limited-service…

The growing cost of living has been a major discussion point across all industries in Australia, as consumer spending has been significantly impacted due to constraints on discretionary income. As a result, limited-service restaurants struggled to…

As the end of 2021 approaches, almost two years into the COVID-19 pandemic, the emergence and rapid spread of the Omicron coronavirus variant has increased uncertainty and weakened the momentum of the global recovery. This series of quarterly reports…

The coronavirus (COVID-19) pandemic has triggered the most severe global recession since World War II. In Q4 2020, the end of the pandemic started as countries began administering effective vaccines among the population; however, vaccine distribution…

This report examines inflation levels and drivers globally and in key countries. Global inflation is reaching a peak, although geopolitical risks and uncertainty in the energy market remain key risks. The impact varies between countries, with…

This report examines inflation levels and drivers globally and in key countries. In 2023, global inflation is expected to ease from its peak in 2022, but remaining significantly above-trend. Geopolitical risks and uncertainty in the energy market are…

After a fairly strong recovery of the category in 2022, 2023 proved to be a tougher year for full-service restaurants. Inflation had a twofold impact on full-service restaurants. The higher cost of ingredients has resulted in menu prices being raised…

The pandemic and subsequent lockdowns resulted in many changes in consumer habits, the impacts of which are still being felt throughout the consumer foodservice industry. One of these changes has been the increase in the number of consumers dining…

Technological advances are creating unprecedented change across consumer-facing industries. The Digital Consumer Survey, fielded in March and April, offers insight into the pace and depth of this evolution, tracking consumer behaviour, attitudes,…

The report will explore the key themes transforming consumer behaviour in Asia Pacific in the world beyond the pandemic, namely Digital Living, Rethink Wellness, Sustainable Living, Make My Life Easier and Search for Experiences, and the strategies…