Consumer Foodservice

With Canadian consumers increasingly interested in different food options, healthier choices, and more adventurous recipes, the image of trucks and stalls only offering fast food is disappearing. Stalls have innovated and introduced new items to…

Self-serve services are gaining popularity, appreciated for offering a more convenient and efficient way to order food. Consumers can customise their orders at their own pace and pay for their meals without interacting with staff. This gives…

Rising operating expenses, such as wages, energy, delivery, insurance and rent, partnered with lower consumer demand to reduce restaurants' profitability in 2023. In addition, restaurants have increased levels of debt to continue operating, which,…

With full-service restaurant being a competitive landscape, remaining top of mind among customers is increasingly important. In addition to traditional communication channels, marketing approaches include connecting to consumers through chatbots on…

The foodservice industry continued to show strong sales growth in 2023. However, much of this growth was driven by inflation, with operators, labour, rent and food costs having significantly increased. As such, the main driver of value sales in 2023…

The travel and tourism industry has shown a strong recovery across 2021 and 2022 and in 2023, it was very close to reaching pre-pandemic value sales levels. As such, consumer food service through travel was the best-performing non-stand-alone…

The federal beverage alcohol duty was set to increase by 6.3% on March 2023, which would have forced some bars and restaurants out of business. However, the federal government decided to cap the increase at 2% on April 2023, which will stay in place…

In the upcoming years, consumers and businesses face an array of challenges, with income inequality, mass migration and rising uncertainty about another crisis being among the major ones. Nevertheless, within this lie untapped opportunities. This…

The briefing introduces the Cities Households Necessities Spending Index. The index ranks 1,075 cities by household expenditure on non-discretionary items, namely food, housing, and clothing and footwear. This analysis focuses on 160 major cities.…

Technological advances are creating unprecedented change across consumer-facing industries. The Digital Consumer Survey, fielded in March and April, offers insight into the pace and depth of this evolution, tracking consumer behaviour, attitudes,…