Mobility Survey 2020: Key Highlights

November 2020

The mobility survey launched earlier this year is part of the newly rebranded Mobility page. As well as providing insights, it can be used to answer important business questions such as, what are the prospects for transport spending in the next 12 months, how do consumers perceive autonomous vehicles and what are the different purchase channels of cars? The report digs deeper into some of these business questions and highlights the key uses of the survey.

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This report comes in PPT.

Key findings

The mobility survey can answer key business questions

The mobility survey has a full range of data covering vehicle ownership, transportation and commuting, autonomous vehicles, and shopping and spending. It can answer important business questions such as what is the proportion of people owning electric vehicles or how people perceive autonomous vehicle technologies.

Over three quarters of global respondents have a licence to drive

In 2020, 77% of global respondents had a licence to drive. Developed economies generally have a higher share of the population with a driver’s licence. For example, among the top 10 countries with the highest percentage of the population with a driver's licence, seven were developed markets.

Most transport purchases are still made offline

Consumer purchases of automobiles or public transport tickets are still largely done offline or in-store. For example, in the last 12 months 28% of all automobile purchases were made in store, while 17% and 16% were made using a computer/ tablet and a smartphone, respectively. Also, one third of all global respondents never buy their public transport tickets online, while 40% do so less than monthly.

Commuting is very common, especially in Asian countries

63% of global respondents commute on most days of the week. When looking at national differences, Asian countries show a strong tendency in favour of commuting. For example, Vietnam, Hong Kong, Thailand and Taiwan all recorded over 70% of respondents commuting five or more times per day - the highest figures among the 38 countries surveyed.

Most people globally are still concerned about autonomous cars, nevertheless, Indians are most comfortable with the technology

39% of respondents were concerned about their safety in an autonomous or self-driving car, while only 23% were comfortable at the global level. However, when considering national differences, respondents in India were most keen on autonomous vehicles, with 37% citing that they would be comfortable in a self-driving car.

Introducing the mobility survey
The mobility survey can be used to answer key business questions
Key findings
Over three quarters of global respondents have a licence to drive
Gasoline vehicles are the most popular among global respondents
People aged 60+ have the highest car ownership rate
24% of all car purchases by young adults were on smartphones
Only 13% of public transport tickets are bought weekly online
Transport spending to remain the same for 59% of respondents
Nearly two thirds of global respondents commute daily
Five or more days commuting per week most popular in Asian countries
Most commutes last 15-30 minutes
Most people are concerned about autonomous vehicles
India, respondents most comfortable with autonomous cars


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