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Country Report

Retailing in Thailand

Jan 2011

Price: $1,900

About this Report

About this Report

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Overview

Discover the latest market trends and uncover sources of future market growth for the Retailing industry in Thailand with research from Euromonitor's team of in-country analysts.

Find hidden opportunities in the most current research data available, understand competitive threats with our detailed market analysis, and plan your corporate strategy with our expert qualitative analysis and growth projections.

If you're in the Retailing industry in Thailand, our research will save you time and money while empowering you to make informed, profitable decisions.

When you purchase this report, you also get the data and the content from these category reports in Thailand for free:

The Retailing in Thailand market research report includes:

  • Analysis of key supply-side and demand trends
  • Detailed segmentation of international and local products
  • Historic number of stores, selling space and values, company and brand market shares
  • Five year forecasts of market trends and market growth
  • Robust and transparent market research methodology, conducted in-country

Our market research reports answer questions such as:

  • How big is the grocery/non-grocery/non-store channel in Thailand?
  • Who are the leading retailers in Thailand?
  • How is retailing performing in Thailand?
  • What is the retailing environment like in Thailand?
  • Which channels are winning or losing in the fight for consumers’ money?

Why buy this report?

  • Gain competitive intelligence about market leaders
  • Track key industry trends, opportunities and threats
  • Inform your marketing, brand, strategy and market development, sales and supply functions

This industry report originates from Passport, our Retailing market research database.

Sample Analysis

EXECUTIVE SUMMARY

Retailing continues to show improvement

Thai retailing continued to show improvement in current value terms in 2010 despite economic uncertainties and political turmoil. The shutdown of Ratchaprasong intersection by anti-government Red Shirt protesters during April-May 2010 disturbed the operation of large numbers of retailers in the area. However, government stimulation policies, together with a coordinated effort to improve consumer confidence helped stimulate spending. Leading chained retailers have performed aggressive marketing and promotional campaigns that are helping to drive overall industry back to recovery mode.

Store-based retailers expand into internet retailing

Leading chained store-based retailers continue to expand their sales channel via internet retailing since it requires less capital investment and helps the retailers capture wider groups of consumers, particularly from amongst the younger generation. The increasing numbers of internet users continue to help drive this channel’s success.

Non-store retailers increase their visibility in store-based retail channels

Operators of non-store retailing, particularly direct selling and homeshopping, introduced their shops at shopping malls, hypermarkets, and high traffic areas in order to expand their brand exposure to non users of their products. Moreover, the outlets are allowing consumers to try the products and/or are being used for product demonstration to stimulate purchase. Currently, there are increasing numbers of Avon Boutique shops, Amway shops, Giffarine license shops and Direct2U outlets nationwide.

Large chained retailers continue to dominate market

Leading chained retailers like CP All PCL, Ek-Chai Distribution System Co Ltd, Central Retail Corp, Big C Supercenter PCL and Cencar Co Ltd continue to maintain the top five positions in the retailing market. They continue to perform ongoing expansion together with aggressive marketing, advertising, loyalty schemes and product innovation to support strong growth.

Moderate growth continues over the forecast period

The overall retailing industry will continues to grow moderately over the forecast period. Growth will mainly come from aggressive activities from leading retailers, who will use strong promotional campaigns, marketing and loyalty campaigns, new products and services to stimulate consumers’ demand all year round.

Table of Contents

Table of Contents

Retailing in Thailand - Industry Overview

EXECUTIVE SUMMARY

Retailing continues to show improvement

Store-based retailers expand into internet retailing

Non-store retailers increase their visibility in store-based retail channels

Large chained retailers continue to dominate market

Moderate growth continues over the forecast period

KEY TRENDS AND DEVELOPMENTS

Economic outlook: Retail continues to improve amid unfavorable atmosphere

Internet retailing establishes strong presence in Thai market

Government regulations force retailers to operate in multiformats

Private label as an income generator

Member card wars

Strong demand towards one-stop shopping

MARKET INDICATORS

  • Table 1 Employment in Retailing 2005-2010

MARKET DATA

  • Table 2 Sales in Retailing by Category: Value 2005-2010
  • Table 3 Sales in Retailing by Category: % Value Growth 2005-2010
  • Table 4 Sales in Retailing by Grocery vs Non-Grocery 2005-2010
  • Table 5 Sales in Store-Based Retailing by Category: Value 2005-2010
  • Table 6 Sales in Store-Based Retailing by Category: % Value Growth 2005-2010
  • Table 7 Sales in Non-Grocery Retailing by Category: Value 2005-2010
  • Table 8 Sales in Non-Grocery Retailing by Category: % Value Growth 2005-2010
  • Table 9 Sales in Non-store Retailing by Category: Value 2005-2010
  • Table 10 Sales in Non-store Retailing by Category: % Value Growth 2005-2010
  • Table 11 Retailing Company Shares: % Value 2006-2010
  • Table 12 Retailing Brand Shares: % Value 2007-2010
  • Table 13 Store-Based Retailing Company Shares: % Value 2006-2010
  • Table 14 Store-Based Retailing Brand Shares: % Value 2007-2010
  • Table 15 Non-Grocery Retailers Company Shares: % Value 2006-2010
  • Table 16 Non-Grocery Retailers Brand Shares: % Value 2007-2010
  • Table 17 Non-store Retailing Company Shares: % Value 2006-2010
  • Table 18 Non-store Retailing Brand Shares: % Value 2007-2010
  • Table 19 Forecast Sales in Retailing by Category: Value 2010-2015
  • Table 20 Forecast Sales in Retailing by Category: % Value Growth 2010-2015
  • Table 21 Forecast Sales in Store-Based Retailing by Category: Value 2010-2015
  • Table 22 Forecast Sales in Store-Based Retailing by Category: % Value Growth 2010-2015
  • Table 23 Forecast Sales in Non-Grocery Retailing by Category: Value 2010-2015
  • Table 24 Forecast Sales in Non-Grocery Retailing by Category: % Value Growth 2010-2015
  • Table 25 Forecast Sales in Non-store Retailing by Category: Value 2010-2015
  • Table 26 Forecast Sales in Non-store Retailing by Category: % Value Growth 2010-2015

APPENDIX

Operating environment

Cash and Carry

  • Table 27 Cash and Carry: Sales Value 2005-2010
  • Table 28 Cash and Carry: Sales by National Brand Owner: Sales Value 2006-2010

DEFINITIONS

  • Summary 1 Research Sources

Retailing in Thailand - Company Profiles

Avon Cosmetics (Thailand) Co Ltd - Retailing - Thailand

STRATEGIC DIRECTION

KEY FACTS

INTERNET STRATEGY

COMPANY BACKGROUND

PRIVATE LABEL

  • Summary 4 Avon Cosmetics (Thailand) Co Ltd: Private Label Portfolio

COMPETITIVE POSITIONING

  • Summary 5 Avon Cosmetics (Thailand) Co Ltd: Competitive Position 2010

Better Way (Thailand) Co Ltd - Retailing - Thailand

STRATEGIC DIRECTION

KEY FACTS

INTERNET STRATEGY

COMPANY BACKGROUND

PRIVATE LABEL

COMPETITIVE POSITIONING

  • Summary 8 Better Way (Thailand) Co Ltd: Competitive Position 2010

Big C Supercenter PCL - Retailing - Thailand

STRATEGIC DIRECTION

KEY FACTS

INTERNET STRATEGY

COMPANY BACKGROUND

  • Chart 1 Big C Supercenter PCL: Big C in Bangkok

PRIVATE LABEL

  • Summary 11 Big C Supercenter PCL: Private Label Portfolio

COMPETITIVE POSITIONING

  • Summary 12 Big C Supercenter PCL: Competitive Position 2010

Boots Retail (Thailand) Ltd - Retailing - Thailand

STRATEGIC DIRECTION

KEY FACTS

INTERNET STRATEGY

COMPANY BACKGROUND

PRIVATE LABEL

  • Summary 15 Boots Retail (Thailand) Ltd: Private Label Portfolio

COMPETITIVE POSITIONING

  • Summary 16 Boots Retail (Thailand) Ltd: Competitive Position 2010

Cencar Co Ltd - Retailing - Thailand

STRATEGIC DIRECTION

KEY FACTS

INTERNET STRATEGY

COMPANY BACKGROUND

  • Chart 2 Cencar Co Ltd: Carrefour in Bangkok

PRIVATE LABEL

  • Summary 19 Cencar Co Ltd: Private Label Portfolio

COMPETITIVE POSITIONING

  • Summary 20 Cencar Co Ltd: Competitive Position 2010

Central Retail Corp - Retailing - Thailand

STRATEGIC DIRECTION

KEY FACTS

INTERNET STRATEGY

COMPANY BACKGROUND

PRIVATE LABEL

  • Summary 23 Central Retail Corp: Private Label Portfolio

COMPETITIVE POSITIONING

  • Summary 24 Central Retail Corp: Competitive Position 2010

Central Watson Co Ltd - Retailing - Thailand

STRATEGIC DIRECTION

KEY FACTS

INTERNET STRATEGY

COMPANY BACKGROUND

  • Chart 3 Central Watson Co Ltd : Watson’s in Bangkok

PRIVATE LABEL

  • Summary 27 Central Watson Co Ltd: Private Label Portfolio

COMPETITIVE POSITIONING

  • Summary 28 Central Watson Co Ltd: Competitive Position 2010

CP All PCL - Retailing - Thailand

STRATEGIC DIRECTION

KEY FACTS

INTERNET STRATEGY

COMPANY BACKGROUND

  • Chart 4 CP All PCL: 7-Eleven in Rayong

PRIVATE LABEL

COMPETITIVE POSITIONING

  • Summary 31 CP All PCL: Competitive Position 2010

CPF Trading Co Ltd - Retailing - Thailand

STRATEGIC DIRECTION

KEY FACTS

INTERNET STRATEGY

COMPANY BACKGROUND

  • Chart 5 CPF Trading Co Ltd: CP Fresh Mart in Bangkok

PRIVATE LABEL

  • Summary 34 CPF Trading Co Ltd: Private Label Portfolio

COMPETITIVE POSITIONING

  • Summary 35 CPF Trading Co Ltd: Competitive Position 2010

Ek-Chai Distribution System Co Ltd - Retailing - Thailand

STRATEGIC DIRECTION

KEY FACTS

INTERNET STRATEGY

COMPANY BACKGROUND

  • Chart 6 Ek-Chai Distribution System Co Ltd: Tesco Lotus in Bangkok

PRIVATE LABEL

  • Summary 38 Ek-Chai Distribution System Co Ltd: Private Label Portfolio

COMPETITIVE POSITIONING

  • Summary 39 Ek-Chai Distribution System Co Ltd: Competitive Position 2010

Giffarine Skyline Unity Co Ltd - Retailing - Thailand

STRATEGIC DIRECTION

KEY FACTS

INTERNET STRATEGY

COMPANY BACKGROUND

PRIVATE LABEL

COMPETITIVE POSITIONING

  • Summary 42 Giffarine Skyline Unity Co Ltd: Competitive Position 2010

Home Product Center PCL - Retailing - Thailand

STRATEGIC DIRECTION

KEY FACTS

INTERNET STRATEGY

COMPANY BACKGROUND

PRIVATE LABEL

  • Summary 45 Home Product Center PCL: Private Label Portfolio

COMPETITIVE POSITIONING

  • Summary 46 Home Product Center PCL: Competitive Position 2010

Mall Group Co Ltd, The - Retailing - Thailand

STRATEGIC DIRECTION

KEY FACTS

INTERNET STRATEGY

COMPANY BACKGROUND

  • Chart 7 The Mall Group Ltd: Siam Paragon in Bangkok
  • Chart 8 The Mall Group Ltd: Gourmet Market in Bangkok

PRIVATE LABEL

  • Summary 49 The Mall Group Co Ltd: Private Label Portfolio

COMPETITIVE POSITIONING

  • Summary 50 The Mall Group Co Ltd: Competitive Position 2010

Siam Family Mart Co Ltd - Retailing - Thailand

STRATEGIC DIRECTION

KEY FACTS

INTERNET STRATEGY

COMPANY BACKGROUND

  • Chart 9 Siam Family Mart Co Ltd: Family Mart in Bangkok

PRIVATE LABEL

COMPETITIVE POSITIONING

  • Summary 53 Siam Family Mart Co Ltd: Competitive Position 2010

Sun 108 Co Ltd - Retailing - Thailand

STRATEGIC DIRECTION

KEY FACTS

INTERNET STRATEGY

COMPANY BACKGROUND

PRIVATE LABEL

  • Summary 56 Sun 108 Co Ltd: Private Label Portfolio

COMPETITIVE POSITIONING

  • Summary 57 Sun 108 Co Ltd: Competitive Position 2009

Clothing and Footwear Specialist Retailers in Thailand - Category Analysis

HEADLINES

TRENDS

  • Clothing and footwear specialist retailers continued to maintain slow growth at 3% in 2010. This is largely due to ongoing economic and political uncertainties. With unemployment rising and disposable incomes falling, many Thai consumers cut spending on nonessential or luxury items, including clothing and footwear products. Besides, large numbers of clothing and footwear specialist retailers located in protest areas had to close down during the political riots in April-May 2010. These situations have deteriorated overall value sales growth of this channel.

CHANNEL FORMATS

  • Chart 10 Clothing and Footwear Specialist Retailers: Bossini in Bangkok
  • Chart 11 Clothing and Footwear Specialist Retailers: Jaspal in Bangkok
  • Chart 12 Clothing and Footwear Specialist Retailers: Guess in Paragon, Bangkok

CHANNEL DATA

  • Table 29 Clothing and Footwear Retailers: Value Sales, Outlets and Selling Space 2005-2010
  • Table 30 Clothing and Footwear Retailers: Value Sales, Outlets and Selling Space: % Growth 2005-2010
  • Table 31 Clothing and Footwear Retailers Company Shares by Value 2006-2010
  • Table 32 Clothing and Footwear Retailers Brand Shares by Value 2007-2010
  • Table 33 Clothing and Footwear Retailers Brand Shares by Outlets 2007-2010
  • Table 34 Clothing and Footwear Retailers Brand Shares by Selling Space 2007-2010
  • Table 35 Clothing and Footwear Retailers Forecasts: Value Sales, Outlets and Selling Space 2010-2015
  • Table 36 Clothing and Footwear Retailers Forecasts: Value Sales, Outlets and Selling Space: % Growth 2010-2015

Direct Selling in Thailand - Category Analysis

HEADLINES

TRENDS

  • Increasing numbers of unemployed people and consumers who would like to earn extra income have entered into the direct selling business during economic downturn since 2009. Leading direct selling companies like Giffarine Skyline Unity, Better Way (Thailand) Co Ltd or Nu Skin Enterprises (Thailand) have improved their remuneration schemes to expand their direct selling network, which helps stimulate overall growth of direct selling business.

COMPETITIVE LANDSCAPE

  • Amway (Thailand) Ltd continued to lead direct selling with a 32% value share in 2010 due to its strong selling network, wide range of product coverage, strong business operation utilizing new technology to improve efficiency and various distribution channels which allow easy access to the products. The company operates in several types of direct selling such as beauty and personal care direct selling as well as consumer healthcare direct selling under its own brands Artistry and Nutrilite, respectively. The company also exclusively sells several partner brands such as eSpring (water treatment), Atmosphere (air treatment system), E-Funkhouser New York Cosmetic, Satinique hair care, Glister oral care, Tolsom for Man, Icook kitchenware, Dish Drop household cleaning, SA8 laundry products, Car Wash car care, etc. The company also partners with 69 leading brands to offer products in its Personal Shopper Catalogue with up to 460 items. Amway’s products are positioned as premium, world-class quality products to target middle-high to high-income consumers. The core targets are young adults to mature adults in urban areas.

PROSPECTS

  • Direct selling is expected to maintain positive performance within consumer healthcare, consumer appliances and home care direct selling as growth driven sectors. Beauty and personal care direct selling will continue to lead overall direct selling in absolute terms but is set to see the lowest CAGR in the forecast period]. Leading direct selling companies like Amway (Thailand), Better Way (Thailand), Giffarine Skyline Unity, and Nu Skin Enterprises will continue to perform aggressive network expansion as well as strong marketing activities that will help maintain overall growth of the industry.

CHANNEL DATA

  • Table 37 Direct Selling by Category: Value 2005-2010
  • Table 38 Direct Selling by Category: % Value Growth 2005-2010
  • Table 39 Direct Selling Company Shares by Value 2006-2010
  • Table 40 Direct Selling Brand Shares by Value 2007-2010
  • Table 41 Direct Selling Forecasts by Category: Value 2010-2015
  • Table 42 Direct Selling Forecasts by Category: % Value Growth 2010-2015

DIY, Home Improvement and Garden Centres in Thailand - Category Analysis

HEADLINES

TRENDS

  • DIY, home improvement and garden centres showed healthy performance with 8% growth in 2010.This was mainly due to government policies to stimulate the Thai property market amid economic downturn during 2009-2010. The policies include a reduction in the transferral fee levied on property transactions from 2% to 0.01% and a Bt300,000 tax exemption on properties purchased in 2009 until June 2010. These policies have helped boost demand for DIY, home improvement and garden products and stimulate growth of the overall industry.

CHANNEL FORMATS

  • Chart 13 DIY, Home Improvement and Garden Centres: Home Pro in Bangkok

CHANNEL DATA

  • Table 43 DIY, Home Improvement and Garden Centres: Value Sales, Outlets and Selling Space 2005-2010
  • Table 44 DIY, Home Improvement and Garden Centres: Value Sales, Outlets and Selling Space: % Growth 2005-2010
  • Table 45 DIY, Home Improvement and Garden Centres Company Shares by Value 2006-2010
  • Table 46 DIY, Home Improvement and Garden Centres Brand Shares by Value 2007-2010
  • Table 47 DIY, Home Improvement and Garden Centres Brand Shares by Outlets 2007-2010
  • Table 48 DIY, Home Improvement and Garden Centres Brand Shares by Selling Space 2007-2010
  • Table 49 DIY, Home Improvement and Garden Centres Forecasts: Value Sales, Outlets and Selling Space 2010-2015
  • Table 50 DIY, Home Improvement and Garden Centres Forecasts: Value Sales, Outlets and Selling Space: % Growth 2010-2015

Electronics and Appliance Specialist Retailers in Thailand - Category Analysis

HEADLINES

TRENDS

  • Growth in electronics and appliance specialist retailers has continued to slow down amid political and economic uncertainties since 2009. This has been primarily due to the economic downturn, which forced many Thais to cut spending on more expensive items like consumer electronics and domestic electrical appliances, or put off buying them altogether. The downturn also led many leading chained operators to scale back or postpone their expansion plans, and caused some smaller independent players to go out of business.

CHANNEL FORMATS

  • Chart 14 Electronics and Appliance Specialist Retailers: Jay Mart in Bangkok
  • Chart 15 Electronics and Appliance Specialist Retailers: IT City in Bangkok
  • Chart 16 Electronics and Appliance Specialist Retailers: M Shop in The Mall Ngamwongwan, Nonthaburi

CHANNEL DATA

  • Table 51 Electronics and Appliance Specialist Retailers: Value Sales, Outlets and Selling Space 2005-2010
  • Table 52 Electronics and Appliance Specialist Retailers: Value Sales, Outlets and Selling Space: % Growth 2005-2010
  • Table 53 Electronics and Appliance Specialist Retailers Company Shares by Value 2006-2010
  • Table 54 Electronics and Appliance Specialist Retailers Brand Shares by Value 2007-2010
  • Table 55 Electronics and Appliance Specialist Retailers Brand Shares by Outlets 2007-2010
  • Table 56 Electronics and Appliance Specialist Retailers Brand Shares by Selling Space 2007-2010
  • Table 57 Electronics and Appliance Specialist Retailers Forecasts: Value Sales, Outlets and Selling Space 2010-2015
  • Table 58 Electronics and Appliance Specialist Retailers Forecasts: Value Sales, Outlets and Selling Space: % Growth 2010-2015

Furniture and Furnishings Stores in Thailand - Category Analysis

HEADLINES

TRENDS

  • Furniture and furnishings stores have continued to show an improving trend in the last three years of the review period, showing 5% current value growth in 2010. This is largely due to government policies to stimulate demand in the Thai property market. For instance, the government reduced the transferral fee on property purchases from 2% to 0.01%, and also introduced a Bt300,000 tax exemption on properties purchased in 2009 until June 2010.

CHANNEL FORMATS

  • Chart 17 Furniture and Furnishings Stores: SB Furniture in Bangkok
  • Chart 18 Furniture and Furnishings Stores: Casabella by Modernform in Bangkok

CHANNEL DATA

  • Table 59 Furniture and Furnishings Stores: Value Sales, Outlets and Selling Space 2005-2010
  • Table 60 Furniture and Furnishings Stores: Value Sales, Outlets and Selling Space: % Growth 2005-2010
  • Table 61 Furniture and Furnishings Stores Company Shares by Value 2006-2010
  • Table 62 Furniture and Furnishings Stores Brand Shares by Value 2007-2010
  • Table 63 Furniture and Furnishings Stores Brand Shares by Outlets 2007-2010
  • Table 64 Furniture and Furnishings Stores Brand Shares by Selling Space 2007-2010
  • Table 65 Furniture and Furnishings Stores Forecasts: Value Sales, Outlets and Selling Space 2010-2015
  • Table 66 Furniture and Furnishings Stores Forecasts: Value Sales, Outlets and Selling Space: % Growth 2010-2015

Grocery Retailers in Thailand - Category Analysis

HEADLINES

TRENDS

  • In 2010, grocery retailers overall showed improving performance as observed from ongoing expansion, store renovation, increasing product varieties, as well as strong promotions and introduction of loyalty campaigns. Although consumers still have low purchasing power and poor sentiment due to the global economic recession and domestic political turmoil, there is still the irreplaceable need to buy grocery products, particularly fresh and dried foods. Therefore, these difficulties affect grocery retailers less than they do non-grocery retailers.

COMPETITIVE LANDSCAPE

  • CP All PCL continued to lead grocery retailers in terms of sales value and outlet numbers in 2010. The company also saw the highest sales growth during 2009-2010 due to aggressive expansion of its 7-Eleven with the opening of new stores in stand-alone format and in gas stations of 450 stores per year. The company aims to reach 7,000 stores within 2013 particularly via franchise stores. In 2010, the company coordinated with three banks – Kasikorn Bank, Siam Commercial Bank, and Siam City Bank – to offer loans for franchisees of 7-Eleven, which will help the company to achieve the outlet numbers it set forth as a goal. The company keeps focusing on its strong distribution network with the expansion of new distribution centres in 2010 and 2011. Its Khon Kaen center in the northeast area of the country is able to serve 800 stores, opening in 2010 and the new center in the north will be able to serve 800 stores opening in 2011. As the company aims to move towards becoming a convenience food store, the company has also put more investment into its Chilled Distribution Center, which has a system to control temperatures to stay at approximately 18-25 degrees Celsius in order to provide increasing numbers of chilled and frozen foods in the stores.

TRADITIONAL VS MODERN

PROSPECTS

  • Grocery retailers is likely to show only minimal growth over the forecast period due to a slowdown in sales growth of several types of groceries, particularly amongst discounters, food/drink/tobacco specialists, independent small grocers and other grocery retailers. Thai consumers are also more conscious of spending which will lead many of them to spend only on necessities. Large-scale format outlets are likely to face limited outlet expansion due to the upcoming Retail and Wholesale Business Act. This legislation will tend to slow down outlets expansion of hypermarkets, discounters and large-scale supermarkets. Leading retailers will then be likely to move towards mini formats to diversify the risk for expansion.

CHANNEL FORMATS

  • Chart 19 Modern Grocery Retailing: 7-Eleven in Rayong
  • Chart 20 Modern Grocery Retailing: Tesco Lotus in Ngamwongwan, Bangkok
  • Chart 21 Hypermarkets: Tesco Lotus in Ngamwongwan, Bangko
  • Chart 22 Modern Grocery Retailing: Central Food Hall in Central World, Bangkok
  • Chart 23 Modern Grocery Retailing: Home Fresh Mart in The Mall Ngamwongwan, Nonthaburi
  • Chart 24 Modern Grocery Retailing: Tesco Lotus Express in Bangkok
  • Chart 25 Traditional Grocery Retailing: Other Grocery Retailers in Rayong

CHANNEL DATA

  • Table 67 Sales in Grocery Retailing by Category: Value 2005-2010
  • Table 68 Sales in Grocery Retailing by Category: % Value Growth 2005-2010
  • Table 69 Grocery Retailers Company Shares: % Value 2006-2010
  • Table 70 Grocery Retailers Brand Shares: % Value 2007-2010
  • Table 71 Forecast Sales in Grocery Retailing by Category: Value 2010-2015
  • Table 72 Forecast Sales in Grocery Retailing by Category: % Value Growth 2010-2015

Health and Beauty Specialist Retailers in Thailand - Category Analysis

HEADLINES

TRENDS

  • Health and beauty specialist retailers maintained slow value growth at 3% in 2010. This is largely due to sustained economic and political instability, which led many Thais to cut spending on nonessentials, including beauty and personal care products. Besides, the health and beauty specialists market is fragmented with large numbers of small independent players. It is a fact that many had to close their outlets or go out of businesses during the economic downturn since 2009 due to a poor financial position and increasingly intense competition from larger chained operators.

COMPETITIVE LANDSCAPE

  • Central Watson Co Ltd ranked first amongst health and beauty specialist with an 8% value share and nearly dominated parapharmacies/drugstores with a 42% value share in 2010. Besides, Watson’s brand received Superbrands Thailand Awards in year 2009 and 2010 as it has an outstanding reputation for strong and reliable branding. The key successes of the brand come from ongoing outlet expansion and large numbers of product varieties under Watson’s and partners’ brands. Watson’s brand, which is a private label, accounts for approximately 15% of the company’s total sales value and the company aims to increase the proportion of its private label due to the strong popularity towards Watson’s brand. Since 2009, the company has focused on a customer loyalty scheme with the introduction of Watson’s Membership Card for discount and point collection. The company was able to gain 300,000 members within the first year. The company aimed to achieve 600,000 members by the end of 2010. The company uses a promotional campaign to strengthen its customer loyalty scheme such as ‘member month’ to allow member cardholders to buy products at special prices with extra points for collection. In 2010, the company focused on moving itself towards the ‘Super Drug’ model with the introduction of a new service, ‘Health and Beauty Specialist’, in order to have specialists available to provide recommendations about health and beauty as well as related products in the store. This aims to provide personalized services to serve different needs of customers.

PROSPECTS

  • Health and beauty specialist retailers is likely to maintain slow growth at a 3% CAGR in constant value terms over the forecast period due to sluggish growth of chemists/pharmacies and other healthcare specialist retailers, which are very fragmented with large numbers of small independent players. Many small independent players that have poor financial position or which are located in faraway areas are likely to lose what exists of their competitive edge.

CHANNEL FORMATS

  • Chart 26 Health and Beauty Specialist Retailers: Boots in Bangkok
  • Chart 27 Health and Beauty Specialist Retailers: Skin Food in Bangkok
  • Chart 28 Health and Beauty Specialist Retailers: The Body Shop in Central World, Bangkok

CHANNEL DATA

  • Table 73 Health and Beauty Retailers: Value Sales, Outlets and Selling Space 2005-2010
  • Table 74 Health and Beauty Retailers: Value Sales, Outlets and Selling Space: % Growth 2005-2010
  • Table 75 Health and Beauty Retailers Company Shares by Value 2006-2010
  • Table 76 Health and Beauty Retailers Brand Shares by Value 2007-2010
  • Table 77 Health and Beauty Retailers Brand Shares by Outlets 2007-2010
  • Table 78 Health and Beauty Retailers Brand Shares by Selling Space 2007-2010
  • Table 79 Health and Beauty Retailers Forecasts: Value Sales, Outlets and Selling Space 2010-2015
  • Table 80 Health and Beauty Retailers Forecasts: Value Sales, Outlets and Selling Space: % Growth 2010-2015

Homeshopping in Thailand - Category Analysis

HEADLINES

TRENDS

  • Although homeshopping was still showing healthy growth in 2010, its growth slowed down compared to that seen over the review period. This is due to the economic downturn, which forced many Thai consumers to cut nonessential or discretionary spending. Due to the fact that homeshopping aims to capture low- to middle-income consumers as well as value-for-money housewives, these groups of consumers are quite cautious about spending, especially amid political and economic uncertainties.

COMPETITIVE LANDSCAPE

  • Better Way (Thailand) Co Ltd continued to lead with a 34% value share in 2010. The company started the business with cosmetics and continued to expand to skin care, fragrance, and other toiletries products under the Mistine brand. It is also the sole distributor of cosmetic skin care brand MelaClear and imported the Japanese cosmetics brand Faris by Niris into Thailand.Then, the company expanded into homeshopping to sell products of partner’s brands with Friday Catalogue, offering more than 4,000 items like in a department store and M Power for electrical equipment that allows installment. Later, the company also introduced Friday Grand to capture higher-income consumers with brand name products.

PROSPECTS

  • Homeshopping is likely to maintain healthy growth over the forecast period. It is expected to reach a CAGR of 8% in constant value terms. The strong growth is likely to be driven by aggressive marketing activities, price promotions, and a wide range of product offerings. Beauty and personal care, clothing and footwear, and consumer healthcare continue to dominate this channel.

CHANNEL DATA

  • Table 81 Homeshopping by Category: Value 2005-2010
  • Table 82 Homeshopping by Category: % Value Growth 2005-2010
  • Table 83 Homeshopping Company Shares by Value 2006-2010
  • Table 84 Homeshopping Brand Shares by Value 2007-2010
  • Table 85 Homeshopping Forecasts by Category: Value 2010-2015
  • Table 86 Homeshopping Forecasts by Category: % Value Growth 2010-2015

Internet Retailing in Thailand - Category Analysis

HEADLINES

TRENDS

  • Internet retailing accounts for an approximately 20% share of total value of non-store retailing and has continued to show healthy growth driven by increasing numbers of internet users in Thailand. Currently, internet providers like TOT or True offer internet packages at very competitive prices ranging from Bt500 to Bt2,000 per month, which enables large numbers of consumers to afford the services. There are also growing numbers of internet cafés or internet stations at the shopping malls, which help stimulate numbers of users, particularly teenagers and the younger generation.

COMPETITIVE LANDSCAPE

  • Leading telecommunications company True Corporation PCL, as the leading IT service provider in Thailand, launched the online shopping website www.weloveshopping.com in Thailand in 2006. More than 100,000 retailers joined this website, which offers over 1,000,000 products and services to Thai consumers. The website covers categories like food and beverages, clothing and footwear, sports goods, consumer electronics, IT products and concert tickets. Consumers can also use the website to pay utility bills, insurance premiums and school fees, etc. Payments can be made with credit cards and internet banking transfers, or via mobile phones with True Move’s True Money Service. The huge number of online outlets participating in www.weloveshopping.com reflects the highly fragmented market of internet retailing in Thailand.

PROSPECTS

  • Internet retailing is likely to maintain positive growth over the forecast period. Due to expansion of urbanization and better education, computer literacy amongst the population will increase. The numbers of internet users will also increase over the forecast period as internet becomes widely accessible everywhere. Many retailers, office buildings and hotels are providing free access to the internet for their customers.

CHANNEL DATA

  • Table 87 Internet Retailing by Category: Value 2005-2010
  • Table 88 Internet Retailing by Category: % Value Growth 2005-2010
  • Table 89 Internet Retailing Forecasts by Category: Value 2010-2015
  • Table 90 Internet Retailing Forecasts by Category: % Value Growth 2010-2015

Leisure and Personal Goods Specialist Retailers in Thailand - Category Analysis

HEADLINES

TRENDS

  • Leisure and personal goods specialist retailers registered slow growth at 3% in current value terms in 2010. This is partly due to the economic downturn which limited consumer spending towards leisure and personal goods, which are perceived as unnecessary products. Besides, there is a threat from increasing competition from hypermarkets and department stores. Leading chained hypermarkets and department stores continue to add jewellery, toys and games, sports goods and other leisure and personal goods into the shops, which draws numbers of shoppers from leisure and personal goods specialist.

CHANNEL FORMATS

  • Chart 29 Leisure and Personal Goods Specialist Retailers: Toys ‘R’ Us in Bangkok
  • Chart 30 Leisure and Personal Goods Specialist Retailers: B2S in Bangkok
  • Chart 31 Leisure and Personal Goods Specialist Retailers: Super Sports in Paragon, Bangkok

CHANNEL DATA

  • Table 91 Leisure and Personal Goods Specialist Retailers: Value Sales, Outlets and Selling Space 2005-2010
  • Table 92 Leisure and Personal Goods Specialist Retailers: Value Sales, Outlets and Selling Space: % Growth 2005-2010
  • Table 93 Leisure and Personal Goods Specialist Retailers Company Shares by Value 2006-2010
  • Table 94 Leisure and Personal Goods Specialist Retailers Brand Shares by Value 2007-2010
  • Table 95 Leisure and Personal Goods Specialist Retailers Brand Shares by Outlets 2007-2010
  • Table 96 Leisure and Personal Goods Specialist Retailers Brand Shares by Selling Space 2007-2010
  • Table 97 Leisure and Personal Goods Specialist Retailers Forecasts: Value Sales, Outlets and Selling Space 2010-2015
  • Table 98 Leisure and Personal Goods Specialist Retailers Forecasts: Value Sales, Outlets and Selling Space: % Growth 2010-2015

Mixed Retailers in Thailand - Category Analysis

HEADLINES

TRENDS

  • Mixed retailers continued to register a growth slowdown over 2009-2010, with only approximately 3% current value growth compared to a 6% CAGR registered during the review period. The slowdown is due to several negative growth factors like the global financial crisis, the domestic high unemployment rate, and political riots. These continue to slow down consumer purchasing power and confidence.

COMPETITIVE LANDSCAPE

  • Central Retail Corp continued to dominate mixed retailers with a 46% value share in 2010 through the operation of three department stores: Central, Robinson and Zen Department Stores. The group continues to perform store expansion and renovation for Central and Robinson Department Stores particularly in big cities apart from Bangkok like in Pattaya, Chonburi and Khon Khean, which are important business and tourist cities. However, its newly renovated Zen@CentralWorld suffered from the protests in the Ratchaprasong area followed by the arson attacks at CentralWorld during political riots on May 2010. The store was closed from April 2010 until it the fourth quarter of 2010.

PROSPECTS

  • Mixed retailers is likely to maintain moderate growth at 4% CAGR in constant value terms over the forecast period. Leading operators like Central Retail Corp and The Mall Group will continue to be key market drivers. Both continue to perform aggressive marketing activities and promotional campaigns. Event marketing will continue to be implemented to stimulate market excitement.

CHANNEL FORMATS

  • Chart 32 Mixed Retailers: Isetan in Bangkok
  • Chart 33 Mixed Retailers: Daiso in Chumchuri Square, Bangkok
  • Chart 34 Mixed Retailers: Paragon in Bangkok

CHANNEL DATA

  • Table 99 Mixed Retailers: Value Sales, Outlets and Selling Space 2005-2010
  • Table 100 Mixed Retailers: Value Sales, Outlets and Selling Space: % Growth 2005-2010
  • Table 101 Mixed Retailers Company Shares by Value 2006-2010
  • Table 102 Mixed Retailers Brand Shares by Value 2007-2010
  • Table 103 Mixed Retailers Brand Shares by Outlets 2007-2010
  • Table 104 Mixed Retailers Brand Shares by Selling Space 2007-2010
  • Table 105 Mixed Retailers Forecasts: Value Sales, Outlets and Selling Space 2010-2015
  • Table 106 Mixed Retailers Forecasts: Value Sales, Outlets and Selling Space: % Growth 2010-2015

Vending in Thailand - Category Analysis

HEADLINES

TRENDS

  • Vending is still a niche channel that was only able to capture only 7% of total sales value of non-store retailing in 2010. Penetration of vending machines is still low. Most vending machines are still located in captive environments like factories, office building, hospitals, or schools while the visibility in public and semi-captive environments remains low. There are smaller numbers of vending machines in shopping malls, convention centres, or recreational centres; thus, vending is able to capture limited numbers of consumers. Moreover, the price of packaged drinks vending is usually more expensive than the cost of drinks purchased a store-based channel. Furthermore, most vending machines are mostly located in main cities – not nationwide.

COMPETITIVE LANDSCAPE

  • The vending market is very fragmented with leading operations like Sun 108 Co Ltd able to capture only a 2% value share in 2010. The company positions itself in Bangkok and main cities and introduced a franchising system to stimulate aggressive expansion. 108 Vending as an automatic shop and operates 24 hours in an 18 sq m automated outlet offering food, hot and cold drinks and noodles, and equipped with a microwave oven. The company developed a payment system to allow greater convenience for consumers with M-Pay and Touch Sim, which enable consumers to make payments via their mobile phones and pre-paid card. The company continues to expand numbers of outlets.

PROSPECTS

  • Vending is likely to maintain healthy growth over the forecast period, driven by the trends towards busier lifestyles and on-the-go consumption, particularly in big cities. Packaged drink vending will continue to dominate overall vending retail value. Vending operators continue to partner with leading soft drink manufacturers of carbonates, fruit juice, or coffee to offer beverages in the vending machines. Soft drink manufacturers also prefer to use vending machines to increase brand visibility and to respond to immediate consumption needs of the consumer.

CHANNEL DATA

  • Table 107 Vending by Category: Value 2005-2010
  • Table 108 Vending by Category: % Value Growth 2005-2010
  • Table 109 Vending Company Shares by Value 2006-2010
  • Table 110 Vending Brand Shares by Value 2007-2010
  • Table 111 Vending Forecasts by Category: Value 2010-2015
  • Table 112 Vending Forecasts by Category: % Value Growth 2010-2015

Segmentation

Segmentation

This market research report includes the following:

  • Retailing
    • Store-based Retailing
      • Grocery Retailers
        • Discounters
        • Food/Drink/Tobacco Specialists
        • Hypermarkets
        • Small Grocery Retailers
          • Convenience Stores
          • Forecourt Retailers
            • Chained Forecourt Retailers
            • Independent Forecourt Retailers
          • Independent Small Grocers
        • Supermarkets
        • Other Grocery Retailers
      • Non-Grocery Retailers
        • Clothing and Footwear Specialist Retailers
        • Electronics and Appliance Specialist Retailers
        • Health and Beauty Specialist Retailers
          • Beauty Specialist Retailers
          • Chemists/Pharmacies
          • Parapharmacies/Drugstores
          • Other Healthcare Specialist Retailers
        • Home and Garden Specialist Retailers
          • DIY, Home Improvement and Garden Centres
          • Furniture and Furnishings Stores
        • Leisure and Personal Goods Specialist Retailers
          • Jewellers
          • Media Products Stores
          • Pet Shops and Superstores
          • Sports Goods Stores
          • Stationers/Office Supply Stores
          • Traditional Toys and Games Stores
          • Other Leisure and Personal Goods Specialist Retailers
        • Mixed Retailers
          • Department Stores
          • Mass Merchandisers
          • Variety Stores
          • Warehouse Clubs
        • Other Non-Grocery Retailers
    • Non-Store Retailing
      • Direct Selling
        • Beauty and Personal Care Direct Selling
        • Clothing and Footwear Direct Selling
        • Consumer Electronics Direct Selling
        • Consumer Healthcare Direct Selling
        • DIY and Gardening Direct Selling
        • Consumer Appliances Direct Selling
        • Home Care Direct Selling
        • Housewares and Home Furnishings Direct Selling
        • Media Products Direct Selling
        • Food and Drink Direct Selling
        • Other Direct Selling
      • Homeshopping
        • Beauty and Personal Care Homeshopping
        • Clothing and Footwear Homeshopping
        • Consumer Electronics Homeshopping
        • Consumer Healthcare Homeshopping
        • DIY and Gardening Homeshopping
        • Consumer Appliances Homeshopping
        • Home Care Homeshopping
        • Housewares and Home Furnishings Homeshopping
        • Media Products Homeshopping
        • Food and Drink Homeshopping
        • Other Homeshopping
      • Internet Retailing
        • Beauty and Personal Care Internet Retailing
        • Clothing and Footwear Internet Retailing
        • Consumer Electronics Internet Retailing
        • Consumer Healthcare Internet Retailing
        • DIY and Gardening Internet Retailing
        • Consumer Appliances Internet Retailing
        • Home Care Internet Retailing
        • Housewares and Home Furnishings Internet Retailing
        • Media Products Internet Retailing
        • Food and Drink Internet Retailing
        • Other Internet Retailing
      • Vending
        • Packaged Drinks Vending
        • Packaged Foods Vending
        • Personal Hygiene Products Vending
        • Tobacco Products Vending
        • Unpackaged Drinks Vending
        • Other Products Vending

Statistics Included

Statistics Included

For each category and subcategory you will receive the following data in Excel format:

From Passport

  • Market Sizes
  • Company Shares
  • Brand Shares
  • Employment
  • Grocery vs Non-grocery

Market size details:

  • Retail Value retail selling price excl Sales Tax % growth
  • Retail Value retail selling price excl Sales Tax local currency, USD, EUR, GBP, CHF, JPY
  • Retail Value retail selling price excl Sales Tax per capita local currency, USD, EUR, GBP, CHF, JPY
  • Sites/outlets
  • Sites/outlets % growth
  • Sites/outlets per capita
  • Selling space
  • Selling space % growth
  • Selling space per capita
  • Retail Value retail selling price excl Sales Tax real (constant 2008) Prices % growth
  • Retail Value retail selling price excl Sales Tax real (constant 2008) Prices local currency, USD, EUR, GBP, CHF, JPY
  • Retail Value retail selling price excl Sales Tax real (constant 2008) Prices per capita local currency, USD, EUR, GBP, CHF, JPY
  • Retail Value retail selling price incl Sales Tax real (constant 2008) Prices % growth
  • Retail Value retail selling price incl Sales Tax real (constant 2008) Prices local currency, USD, EUR, GBP, CHF, JPY
  • Retail Value retail selling price incl Sales Tax real (constant 2008) Prices per capita local currency, USD, EUR, GBP, CHF, JPY
  • Retail Value retail selling price incl Sales Tax % growth
  • Retail Value retail selling price incl Sales Tax local currency, USD, EUR, GBP, CHF, JPY
  • Retail Value retail selling price incl Sales Tax per capita local currency, USD, EUR, GBP, CHF, JPY
  • Retail Value retail selling price excl Sales Tax Nominal (Current) Prices % growth
  • Retail Value retail selling price excl Sales Tax Nominal (Current) Prices local currency, USD, EUR, GBP, CHF, JPY
  • Retail Value retail selling price excl Sales Tax Nominal (Current) Prices per capita local currency, USD, EUR, GBP, CHF, JPY
  • Retail Value retail selling price incl Sales Tax Nominal (Current) Prices % growth
  • Retail Value retail selling price incl Sales Tax Nominal (Current) Prices local currency, USD, EUR, GBP, CHF, JPY
  • Retail Value retail selling price incl Sales Tax Nominal (Current) Prices per capita local currency, USD, EUR, GBP, CHF, JPY

Methodology

Methodology

Global insight and local knowledge

With 40 years’ experience of developed and emerging markets, Euromonitor International’s research method is built on a unique combination of specialist industry knowledge and in-country research expertise.

This approach is what enables us to achieve our goal of building a market consensus view of size, shape and trends across the full distribution universe of each category. We factor in whichever channels are relevant, from large-scale grocery to direct sellers, from discount stores to local mom-and-pop outlets.

Industry specialists

Each industry we cover is managed by an Industry Manager and team of Industry Analysts who research and report on their specialist categories all year round.

Our collaborative approach to research means that these industry teams are in constant dialogue with industry players and opinion formers. The planning of our research programmes reflects latest market trends and industry events. In completing each update project, this provides invaluable input to the testing, review and finalisation of our data.

The specialist in-house teams bring together findings from all stages of the annual research process. They work closely with in-country analysts, assess and challenge data and exercise final editorial control over the publication of new data and analysis.

Country and regional analysts

Our in-country analyst network is managed by country and regional analysts in our offices around the world. Working closely with each in-country team, the regional research management team ensures that all country researchers are well schooled in best practices, from the information collected in store checks, to the dialogue we build in trade surveys. Our country analysts ensure that national reports explain the data trends and provide clear insights into the local market’s dynamics.

In-country research network

To deliver fresh insights every year in countries all around the world, we believe the strongest approach is to use analysts on the ground. They bring fluency in local language, physical proximity to the best sources, an ability to engage directly with local industry contacts, and an awareness of how the products and services we study are advertised, sold and consumed. These are essential parts of our ability to report incisively on these markets.

Research Methodology

Our research methods

Each Euromonitor International industry report is based on a core set of research techniques:

Desk research

With industry events, corporate activity, trends and new product introductions tracked year round by our industry team, desk research provides a starting point for the in-country research programme. Our in-country researchers will access the following sources:

  • National statistics offices governmental and official sources
  • National and international trade press
  • National and international trade associations
  • Industry study groups and other semi-official sources
  • Company financials and annual reports
  • Broker reports
  • Online databases
  • The financial, business and mainstream press

Accessing sources is only the first step. The ability to interpret and reconcile often conflicting information across multiple sources is a key aspect of the added value we provide.

Store checks

Store checks are an integral part of our methods for product industries. Carried out on the ground across a relevant mix of channels, the information gained provides first-hand insights into the products we are researching, specifically:

  • Place: We track products in all relevant channels, selective and mass, store and non-store
  • Product: What are innovations in products, pack sizes and formats?
  • Price: What are brand price variations across channels, how do private label’s prices compare to those of branded goods?
  • Promotion: What are marketing and merchandising trends, offers, discounts and tie-ins?

Findings are cross-referenced with brand share data analysis. The results, combined with the findings of desk research, provide a strong basis for identifying key areas of questioning to take forward into our trade survey.

Trade survey

Interaction with global players at corporate HQ and regional levels is complemented by unique local data and insights from our in-country trade surveys around the world. Through the high profile of the Euromonitor International brand, we are able to talk directly to a wide range of sources and therefore inform our analysis with the knowledge and opinions of the leading operators in the market.

Trade surveys allow us to:

  • Fill gaps in available published data per company
  • Generate a consensus view of the size, structure and strategic direction of the category
  • Access year-in-progress data where published sources are out of date
  • Evaluate the experts’ views on current trends and market developments

In building our composite industry view, we engage with a variety of personnel in key players at all points of the supply chain: materials suppliers, manufacturers, distributors, retailers and service operators. We also interview desk research sources: industry associations; study groups; and third party observers from the trade and financial press.

Our objective is to engage in conversation with trade sources in which we exchange ideas and views on the industry, sharing our work-in-progress findings on supply/demand dynamics and potential. This dialogue enhances both parties’ understanding of the local market. The scope and reach of our trade survey also serves to eliminate bias (intentional and unintentional) from any single source.

Company analysis

At a global level, our company research combines our mix of industry interaction and use of secondary sources such as annual accounts, broker reports, financial press and databases. From a data perspective, the aim is to build “top-down” estimates of major players’ total global and regional sales.

At a country level, in line with local reporting requirements, we access annual accounts, national-specific company databases and local company websites. These are all invaluable sources as we build a view of each domestic player’s size and position within very specific categories of the industry.

Forecasts

Data projections and future performance analysis are key elements of Euromonitor International’s market intelligence. Working with historic trends of 15 years or more, a key aspect of our trade survey is to engage industry insider views of the next five years. Will volumes maintain their historic trend? Will price increases or falls of recent years continue, accelerate or slow down? Will increasing demand for one product cannibalise sales of another?

Forecasts represent many of the essential conclusions we have reached about the current state of the market, how it works and how it behaves under different macro and micro conditions. Our written analysis will state the assumptions and the trade opinion behind whether our predictions are optimistic or pessimistic, so that clients can use our statistical forecasts with confidence.

Data validation

All data is subjected to an exhaustive review process, at country, regional and global levels.

The interpretation and review of sources and data inputs forms a central part of the collaboration between industry teams and country researchers. Numbers are delivered to regional and global offices with an audit trail of sources and calculations to allow for a thorough evaluation of data sense and integrity.

Upon completion of the country review phase, data is then reviewed on a comparative basis at regional and then at a global level. Comparative checks are carried out on per capita consumption and spending levels, growth rates, patterns of category and subcategory breakdowns and distribution of sales by channel. Top-down estimates are reviewed against bottom-up regional and global market and company sales totals.

Where marked differences are seen between proximate country markets or ones at similar developmental levels, supplementary research is conducted in the relevant countries to confirm and/or amend those findings. This process ensures international comparability across the database, that consistent category and subcategory definitions have been used and that all data has been correctly tested. We make sure that possible discrepancies between different published sources have been reconciled and that our interpretation of opinion and expectation from each country’s trade sources has been applied to form a coherent international pattern.

Market analysis

Another integral part of all our research programmes is that all Euromonitor International data is accompanied by clear written analysis. From a research perspective, this explains and substantiates data findings. From a client perspective, this offers unique insights into local consumption trends, routes to market, brand preferences, channel dynamics and future trends.

Our country level analysis also provides invaluable input into the ability of our central industry specialist teams to marry local insights with strategic conclusions on the direction of the market regionally and globally.

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