In August 2018, Gol Linhas Aéreas launched a solution called Bagagem Expressa, providing passengers on domestic flights with self-service baggage check-in at in RIOGaleao international airport. Another attempt by Gol to enhance customer experience came in May 2019, when the company launched a 15-day pilot project to test the use of biometrics to board passengers.
Avianca carried out a financial restructuring programme in December 2018. The company drastically reduced the size of its fleet, down to five aircraft by the end of the first quarter of 2019, after returning 18 aircraft to leasing companies.
The reduction in flights operated by Avianca affected the overall flight supply in the country, thereby impacting the price of air tickets. As a result, bus transport saw an increase in terms of numbers of tickets sold to passengers making domestic trips.
ANAC authorised Argentinian low-cost carrier Flybondi to start operating in Brazil as of October 2019, following in the footsteps of Chile’s Sky Airline and Europe’s Norwegian Air. While Flybondi will operate flights between Rio de Janeiro and Buenos Aires, its Chilean competitor operates flights between Santiago and state capitals such as Rio de Janeiro, Sao Paulo and Florianopolis.
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