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Retailing in Chile

March 2021
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Overview:

Understand the latest market trends and future growth opportunities for the Retailing industry in Chile with research from Euromonitor International's team of in-country analysts – experts by industry and geographic specialisation.

Key trends are clearly and succinctly summarised alongside the most current research data available. Understand and assess competitive threats and plan corporate strategy with our qualitative analysis, insight and confident growth projections.

Data and analysis in this report provides further detailed coverage dedicated to the following key categories, where applicable:

  • Convenience Stores
  • Discounters
  • Hypermarkets
  • Supermarkets
  • Traditional Grocery Retailers
  • Apparel and Footwear Specialist Retailers
  • Electronics and Appliance Specialist Retailers
  • Health and Beauty Specialist Retailers
  • Home and Garden Specialist Retailers
  • Department Stores
  • Variety Stores
  • Warehouse Clubs
  • Direct Selling
  • Homeshopping
  • Vending

If you're in the Retailing industry in Chile, our research will help you to make informed, intelligent decisions; to recognise and profit from opportunity, or to offer resilience amidst market uncertainty.

The Retailing in Chile report includes:

  • Analysis of key supply-side and demand trends
  • Detailed segmentation of international and local products
  • Historic volume and value sizes, company and brand market shares
  • Five year forecasts of market trends and market growth
  • Robust and transparent research methodology, conducted in-country

This report answers:

  • What is the market size of Retailing in Chile?
  • Which are the leading retailers in Retailing in Chile?
  • How are products distributed in Retailing in Chile?
  • How is the rise of e-commerce and the expansion of modern grocery retail impacting traditional retail?
  • How significant are discounters and private label in Chile?
  • How has the impact of COVID-19 and national lockdown impacted consumer demand?
  • Which formats have benefited the most from stockpiling and enforced home seclusion?
  • How will the wider economic impact of COVID-19 shape the retail landscape in the future?
  • Where is future growth expected to be most dynamic?

Retailing in Chile

EXECUTIVE SUMMARY

COVID-19 impact on retailing
COVID-19 country impact
Innovation a key element in the relationship between retailers and consumers
Logistics continues to play an important role in industry investments
What next for retailing?

OPERATING ENVIRONMENT

Informal retailing
Opening hours
Summary 1 Standard Opening Hours by Channel Type 2019
Physical retail landscape
Cash and carry
Seasonality
Christmas and New Year Back to School Independence Day
Payments and delivery
Emerging business models

MARKET DATA

Table 1 Sales in Retailing by Store-based vs Non-Store: Value 2015-2020 Table 2 Sales in Retailing by Store-based vs Non-Store: % Value Growth 2015-2020 Table 3 Sales in Store-based Retailing by Channel: Value 2015-2020 Table 4 Sales in Store-based Retailing by Channel: % Value Growth 2015-2020 Table 5 Store-based Retailing Outlets by Channel: Units 2015-2020 Table 6 Store-based Retailing Outlets by Channel: % Unit Growth 2015-2020 Table 7 Sales in Non-Store Retailing by Channel: Value 2015-2020 Table 8 Sales in Non-Store Retailing by Channel: % Value Growth 2015-2020 Table 9 Grocery Retailers: Value Sales, Outlets and Selling Space 2015-2020 Table 10 Grocery Retailers: Value Sales, Outlets and Selling Space: % Growth 2015-2020 Table 11 Sales in Grocery Retailers by Channel: Value 2015-2020 Table 12 Sales in Grocery Retailers by Channel: % Value Growth 2015-2020 Table 13 Grocery Retailers Outlets by Channel: Units 2015-2020 Table 14 Grocery Retailers Outlets by Channel: % Unit Growth 2015-2020 Table 15 Non-Grocery Specialists: Value Sales, Outlets and Selling Space 2015-2020 Table 16 Non-Grocery Specialists: Value Sales, Outlets and Selling Space: % Growth 2015-2020 Table 17 Sales in Non-Grocery Specialists by Channel: Value 2015-2020 Table 18 Sales in Non-Grocery Specialists by Channel: % Value Growth 2015-2020 Table 19 Non-Grocery Specialists Outlets by Channel: Units 2015-2020 Table 20 Non-Grocery Specialists Outlets by Channel: % Unit Growth 2015-2020 Table 21 Mixed Retailers: Value Sales, Outlets and Selling Space 2015-2020 Table 22 Mixed Retailers: Value Sales, Outlets and Selling Space: % Growth 2015-2020 Table 23 Sales in Mixed Retailers by Channel: Value 2015-2020 Table 24 Sales in Mixed Retailers by Channel: % Value Growth 2015-2020 Table 25 Mixed Retailers Outlets by Channel: Units 2015-2020 Table 26 Mixed Retailers Outlets by Channel: % Unit Growth 2015-2020 Table 27 Retailing GBO Company Shares: % Value 2016-2020 Table 28 Retailing GBN Brand Shares: % Value 2017-2020 Table 29 Store-based Retailing GBO Company Shares: % Value 2016-2020 Table 30 Store-based Retailing GBN Brand Shares: % Value 2017-2020 Table 31 Store-based Retailing LBN Brand Shares: Outlets 2017-2020 Table 32 Non-Store Retailing GBO Company Shares: % Value 2016-2020 Table 33 Non-Store Retailing GBN Brand Shares: % Value 2017-2020 Table 34 Grocery Retailers GBO Company Shares: % Value 2016-2020 Table 35 Grocery Retailers GBN Brand Shares: % Value 2017-2020 Table 36 Grocery Retailers LBN Brand Shares: Outlets 2017-2020 Table 37 Grocery Retailers LBN Brand Shares: Selling Space 2017-2020 Table 38 Non-Grocery Specialists GBO Company Shares: % Value 2016-2020 Table 39 Non-Grocery Specialists GBN Brand Shares: % Value 2017-2020 Table 40 Non-Grocery Specialists LBN Brand Shares: Outlets 2017-2020 Table 41 Non-Grocery Specialists LBN Brand Shares: Selling Space 2017-2020 Table 42 Mixed Retailers GBO Company Shares: % Value 2016-2020 Table 43 Mixed Retailers GBN Brand Shares: % Value 2017-2020 Table 44 Mixed Retailers LBN Brand Shares: Outlets 2017-2020 Table 45 Mixed Retailers LBN Brand Shares: Selling Space 2017-2020 Table 46 Forecast Sales in Retailing by Store-based vs Non-Store: Value 2020-2025 Table 47 Forecast Sales in Retailing by Store-based vs Non-Store: % Value Growth 2020-2025 Table 48 Forecast Sales in Store-based Retailing by Channel: Value 2020-2025 Table 49 Forecast Sales in Store-based Retailing by Channel: % Value Growth 2020-2025 Table 50 Forecast Store-based Retailing Outlets by Channel: Units 2020-2025 Table 51 Forecast Store-Based Retailing Outlets by Channel: % Unit Growth 2020-2025 Table 52 Forecast Sales in Non-Store Retailing by Channel: Value 2020-2025 Table 53 Forecast Sales in Non-Store Retailing by Channel: % Value Growth 2020-2025 Table 54 Grocery Retailers Forecasts: Value Sales, Outlets and Selling Space 2020-2025 Table 55 Grocery Retailers Forecasts: Value Sales, Outlets and Selling Space: % Growth 2020-2025 Table 56 Forecast Sales in Grocery Retailers by Channel: Value 2020-2025 Table 57 Forecast Sales in Grocery Retailers by Channel: % Value Growth 2020-2025 Table 58 Forecast Grocery Retailers Outlets by Channel: Units 2020-2025 Table 59 Forecast Grocery Retailers Outlets by Channel: % Unit Growth 2020-2025 Table 60 Non-Grocery Specialists Forecasts: Value Sales, Outlets and Selling Space 2020-2025 Table 61 Non-Grocery Specialists Forecasts: Value Sales, Outlets and Selling Space: % Growth 2020-2025 Table 62 Forecast Sales in Non-Grocery Specialists by Channel: Value 2020-2025 Table 63 Forecast Sales in Non-Grocery Specialists by Channel: % Value Growth 2020-2025 Table 64 Forecast Non-Grocery Specialists Outlets by Channel: Units 2020-2025 Table 65 Forecast Non-Grocery Specialists Outlets by Channel: % Unit Growth 2020-2025 Table 66 Mixed Retailers Forecasts: Value Sales, Outlets and Selling Space 2020-2025 Table 67 Mixed Retailers Forecasts: Value Sales, Outlets and Selling Space: % Growth 2020-2025 Table 68 Forecast Sales in Mixed Retailers by Channel: Value 2020-2025 Table 69 Forecast Sales in Mixed Retailers by Channel: % Value Growth 2020-2025 Table 70 Forecast Mixed Retailers Outlets by Channel: Units 2020-2025 Table 71 Forecast Mixed Retailers Outlets by Channel: % Unit Growth 2020-2025

DISCLAIMER

GLOBAL MACROECONOMIC ENVIRONMENT

GLOBAL INDUSTRY ENVIRONMENT

SOURCES

Summary 2 Research Sources

Convenience Stores in Chile

KEY DATA FINDINGS

2020 IMPACT

Players try to expand their presence to capitalise on new demand trends and traffic flows during Coronavirus (COVID-19)
Forecourt-based players innovate and try to gain ground via e-commerce
Cencosud intensifies the competition in the category by launching SPID35

RECOVERY AND OPPORTUNITIES

Reactivation of the economy is a key factor for the recovery of convenience stores
Convenience stores and forecourt retailers set to ramp up competition through e-commerce and delivery services
Cencosud aims to develop SPID35 into an omnichannel force

CHANNEL DATA

Table 72 Convenience Stores: Value Sales, Outlets and Selling Space 2015-2020 Table 73 Convenience Stores: Value Sales, Outlets and Selling Space: % Growth 2015-2020 Table 74 Convenience Stores GBO Company Shares: % Value 2016-2020 Table 75 Convenience Stores GBN Brand Shares: % Value 2017-2020 Table 76 Convenience Stores LBN Brand Shares: Outlets 2017-2020 Table 77 Convenience Stores LBN Brand Shares: Selling Space 2017-2020 Table 78 Convenience Stores Forecasts: Value Sales, Outlets and Selling Space 2020-2025 Table 79 Convenience Stores Forecasts: Value Sales, Outlets and Selling Space: % Growth 2020-2025

Discounters in Chile

KEY DATA FINDINGS

2020 IMPACT

Economic fallout of Coronavirus (COVID-19) drives consumers into the arms of discounters
Arrival of Colombian giant Justo & Bueno could disrupt the category
Discounters fail to exploit key channel shift to limit exposure and sales opportunities

RECOVERY AND OPPORTUNITIES

Lack of e-commerce presence set to stem the development of discounters in the new retailing reality
Competition for leadership of the category remains stable, but the entry of a major new player is likely to add dynamism to the landscape

CHANNEL DATA

Table 80 Discounters: Value Sales, Outlets and Selling Space 2015-2020 Table 81 Discounters: Value Sales, Outlets and Selling Space: % Growth 2015-2020 Table 82 Discounters GBO Company Shares: % Value 2016-2020 Table 83 Discounters GBN Brand Shares: % Value 2017-2020 Table 84 Discounters LBN Brand Shares: Outlets 2017-2020 Table 85 Discounters LBN Brand Shares: Selling Space 2017-2020 Table 86 Discounters Forecasts: Value Sales, Outlets and Selling Space 2020-2025 Table 87 Discounters Forecasts: Value Sales, Outlets and Selling Space: % Growth 2020-2025

Hypermarkets in Chile

KEY DATA FINDINGS

2020 IMPACT

Hypermarkets faces a difficult start to 2020 after a fraught end to 2019
E-commerce offers a lifeline for operators and consumers, but cannibalises in-store sales
Hypermarkets highlight private label lines and shift promotional activities online to exert some control on operations

RECOVERY AND OPPORTUNITIES

Strategic partnerships aim to strengthen players’ omnichannel presence
E-commerce expected to continue to exert pressure on physical sales
New formats and categories offer a way forward for operators

CHANNEL DATA

Table 88 Hypermarkets: Value Sales, Outlets and Selling Space 2015-2020 Table 89 Hypermarkets: Value Sales, Outlets and Selling Space: % Growth 2015-2020 Table 90 Hypermarkets GBO Company Shares: % Value 2016-2020 Table 91 Hypermarkets GBN Brand Shares: % Value 2017-2020 Table 92 Hypermarkets LBN Brand Shares: Outlets 2017-2020 Table 93 Hypermarkets LBN Brand Shares: Selling Space 2017-2020 Table 94 Hypermarkets Forecasts: Value Sales, Outlets and Selling Space 2020-2025 Table 95 Hypermarkets Forecasts: Value Sales, Outlets and Selling Space: % Growth 2020-2025

Supermarkets in Chile

KEY DATA FINDINGS

2020 IMPACT

Independent supermarkets suffer as consumers shift to e-commerce
Smaller supermarkets cede ground to larger hypermarkets and well-positioned traditional grocers
Santa Isabel stands out as the only supermarket with its own e-commerce operation

RECOVERY AND OPPORTUNITIES

E-commerce expected to continue to put pressure on the performance of physical supermarkets
Independent supermarkets set to continue to bear the brunt of closures in a tough economic environment

CHANNEL DATA

Table 96 Supermarkets: Value Sales, Outlets and Selling Space 2015-2020 Table 97 Supermarkets: Value Sales, Outlets and Selling Space: % Growth 2015-2020 Table 98 Supermarkets GBO Company Shares: % Value 2016-2020 Table 99 Supermarkets GBN Brand Shares: % Value 2017-2020 Table 100 Supermarkets LBN Brand Shares: Outlets 2017-2020 Table 101 Supermarkets LBN Brand Shares: Selling Space 2017-2020 Table 102 Supermarkets Forecasts: Value Sales, Outlets and Selling Space 2020-2025 Table 103 Supermarkets Forecasts: Value Sales, Outlets and Selling Space: % Growth 2020-2025

Traditional Grocery Retailers in Chile

KEY DATA FINDINGS

2020 IMPACT

Many consumers look to traditional grocery retailers as convenient and safer options, but others prefer one-stop shopping in large grocery retailers
E-commerce brings opportunities and challenges to traditional grocery retailers

RECOVERY AND OPPORTUNITIES

Small stores set to benefit the channel as fear of infection remains a factor in shopping decisions
Traditional grocery retailers set to emerge out of the pandemic modernised and well positioned to meet the needs of consumers

CHANNEL DATA

Table 104 Traditional Grocery Retailers: Value Sales, Outlets and Selling Space 2015-2020 Table 105 Traditional Grocery Retailers: Value Sales, Outlets and Selling Space: % Growth 2015-2020 Table 106 Traditional Grocery Retailers Forecasts: Value Sales, Outlets and Selling Space 2020-2025 Table 107 Traditional Grocery Retailers Forecasts: Value Sales, Outlets and Selling Space: % Growth 2020-2025

Apparel and Footwear Specialist Retailers in Chile

KEY DATA FINDINGS

2020 IMPACT

Mandatory closures lead to massive drop in in-store sales during the pandemic
E-commerce is a double edge sword for the category
Players connect e-commerce and in-store sales seasons and special offers to pique the interest of stay-at-home consumers

RECOVERY AND OPPORTUNITIES

Lingering threat of COVID-19 and economic recession set to delay return to pre-pandemic value sales level
Limited store capacity brings unexpected opportunities
E-commerce development set to increase the pressure on players to develop their omnichannel operations

CHANNEL DATA

Table 108 Apparel And Footwear Specialist Retailers: Value Sales, Outlets and Selling Space 2015-2020 Table 109 Apparel And Footwear Specialist Retailers: Value Sales, Outlets and Selling Space: % Growth 2015-2020 Table 110 Apparel And Footwear Specialist Retailers GBO Company Shares: % Value 2016-2020 Table 111 Apparel And Footwear Specialist Retailers GBN Brand Shares: % Value 2017-2020 Table 112 Apparel And Footwear Specialist Retailers LBN Brand Shares: Outlets 2017-2020 Table 113 Apparel And Footwear Specialist Retailers LBN Brand Shares: Selling Space 2017-2020 Table 114 Apparel And Footwear Specialist Retailers Forecasts: Value Sales, Outlets and Selling Space 2020-2025 Table 115 Apparel And Footwear Specialist Retailers Forecasts: Value Sales, Outlets and Selling Space: % Growth 2020-2025

Electronics and Appliance Specialist Retailers in Chile

KEY DATA FINDINGS

2020 IMPACT

Consumers preparing for lockdown stimulate an early spike in sales
Home cooking, personal care and entertainment trends push e-commerce sales of small electronics and appliances
Smaller players hop onto the e-commerce lane to sustain their businesses

RECOVERY AND OPPORTUNITIES

Pace and extent of recovery set to be challenged by general sellers
Promotional pushes and robust consumer trends set to create positive sales opportunities

CHANNEL DATA

Table 116 Electronics and Appliance Specialist Retailers: Value Sales, Outlets and Selling Space 2015-2020 Table 117 Electronics and Appliance Specialist Retailers: Value Sales, Outlets and Selling Space: % Growth 2015-2020 Table 118 Electronics and Appliance Specialist Retailers GBO Company Shares: % Value 2016-2020 Table 119 Electronics and Appliance Specialist Retailers GBN Brand Shares: % Value 2017-2020 Table 120 Electronics and Appliance Specialist Retailers LBN Brand Shares: Outlets 2017-2020 Table 121 Electronics and Appliance Specialist Retailers LBN Brand Shares: Selling Space 2017-2020 Table 122 Electronics and Appliance Specialist Retailers Forecasts: Value Sales, Outlets and Selling Space 2020-2025 Table 123 Electronics and Appliance Specialist Retailers Forecasts: Value Sales, Outlets and Selling Space: % Growth 2020-2025

Health and Beauty Specialist Retailers in Chile

KEY DATA FINDINGS

2020 IMPACT

Non-essential status and stay-at-home measures hit consumer traffic in beauty specialist retailers
Chemists and drugstores see strong sales declines despite some advantages in terms of opening and essential product types
Independent optical goods stores suffer from lower investment budgets and a weaker online presence

RECOVERY AND OPPORTUNITIES

Return to normal daily activities set to boost sales of beauty specialist retailers
E-commerce expected to continue to exert strong pressure on in-store sales
Health and beauty specialist retailers predicted to benefit from essential product catalogues

CHANNEL DATA

Table 124 Health and Beauty Specialist Retailers: Value Sales, Outlets and Selling Space 2015-2020 Table 125 Health and Beauty Specialist Retailers: Value Sales, Outlets and Selling Space: % Growth 2015-2020 Table 126 Sales in Health and Beauty Specialist Retailers by Channel: Value 2015-2020 Table 127 Sales in Health and Beauty Specialist Retailers by Channel: % Value Growth 2015-2020 Table 128 Health and Beauty Specialist Retailers GBO Company Shares: % Value 2016-2020 Table 129 Health and Beauty Specialist Retailers GBN Brand Shares: % Value 2017-2020 Table 130 Health and Beauty Specialist Retailers LBN Brand Shares: Outlets 2017-2020 Table 131 Health and Beauty Specialist Retailers LBN Brand Shares: Selling Space 2017-2020 Table 132 Health and Beauty Specialist Retailers Forecasts: Value Sales, Outlets and Selling Space 2020-2025 Table 133 Health and Beauty Specialist Retailers Forecasts: Value Sales, Outlets and Selling Space: % Growth 2020-2025 Table 134 Forecast Sales in Health and Beauty Specialist Retailers by Channel: Value 2020-2025 Table 135 Forecast Sales in Health and Beauty Specialist Retailers by Channel: % Value Growth 2020-2025

Home and Garden Specialist Retailers in Chile

KEY DATA FINDINGS

2020 IMPACT

Essential business categorisation and home improvement trend underpin positive value growth performance in 2020
Established online presence helps Sodimac and Easy respond quickly and successfully to the channel shift to e-commerce
Cash infusion from pension fund withdrawals drives home improvement spending in the second half of 2020

RECOVERY AND OPPORTUNITIES

Bright outlook with wider product offers and modern in-store experiences set to be key growth drivers
Last-mile delivery platforms set to push shift to e-commerce, especially for big-ticket items
New marketplace helps to differentiate Sodimac in a dynamic channel

CHANNEL DATA

Table 136 Home and Garden Specialist Retailers: Value Sales, Outlets and Selling Space 2015-2020 Table 137 Home and Garden Specialist Retailers: Value Sales, Outlets and Selling Space: % Growth 2015-2020 Table 138 Sales in Home and Garden Specialist Retailers by Channel: Value 2015-2020 Table 139 Sales in Home and Garden Specialist Retailers by Channel: % Value Growth 2015-2020 Table 140 Home and Garden Specialist Retailers GBO Company Shares: % Value 2016-2020 Table 141 Home and Garden Specialist Retailers GBN Brand Shares: % Value 2017-2020 Table 142 Home and Garden Specialist Retailers LBN Brand Shares: Outlets 2017-2020 Table 143 Home and Garden Specialist Retailers LBN Brand Shares: Selling Space 2017-2020 Table 144 Home and Garden Specialist Retailers Forecasts: Value Sales, Outlets and Selling Space 2020-2025 Table 145 Home and Garden Specialist Retailers Forecasts: Value Sales, Outlets and Selling Space: % Growth 2020-2025 Table 146 Sales in Home and Garden Specialist Retailers by Channel: Value 2020-2025 Table 147 Forecast Sales in Home and Garden Specialist Retailers by Channel: % Value Growth 2020-2025

Department Stores in Chile

KEY DATA FINDINGS

2020 IMPACT

Loss of key seasonal sales hurts department stores
E-commerce emerges as a lifesaver for department stores as physical sales decline
Cash infusion from pension fund withdrawals spurs sales in the second half of 2020

RECOVERY AND OPPORTUNITIES

Department stores benefits as omnichannel strategies extend the points of contact with consumers
Cencosud and Falabella disrupt the category through innovative strategies
Marketplaces expand the product offer and diversify delivery options

CHANNEL DATA

Table 148 Department Stores: Value Sales, Outlets and Selling Space 2015-2020 Table 149 Department Stores: Value Sales, Outlets and Selling Space: % Growth 2015-2020 Table 150 Department Stores GBO Company Shares: % Value 2016-2020 Table 151 Department Stores GBN Brand Shares: % Value 2017-2020 Table 152 Department Stores LBN Brand Shares: Outlets 2017-2020 Table 153 Department Stores LBN Brand Shares: Selling Space 2017-2020 Table 154 Department Stores Forecasts: Value Sales, Outlets and Selling Space 2020-2025 Table 155 Department Stores Forecasts: Value Sales, Outlets and Selling Space: % Growth 2020-2025

Direct Selling in Chile

KEY DATA FINDINGS

2020 IMPACT

Beauty and personal care players well prepared for the shift to e-commerce
Consumer health direct sellers capitalise on health positioning during the pandemic
A difficult job market boosts seller numbers

RECOVERY AND OPPORTUNITIES

Direct selling is expected to remain popular although the competition from e-commerce and other retailers and branded manufacturers is set to intensify
Innovative partnerships offer a way to add dynamism to direct selling and widen the reach to consumers

CHANNEL DATA

Table 156 Direct Selling by Category: Value 2015-2020 Table 157 Direct Selling by Category: % Value Growth 2015-2020 Table 158 Direct Selling GBO Company Shares: % Value 2016-2020 Table 159 Direct Selling GBN Brand Shares: % Value 2017-2020 Table 160 Direct Selling Forecasts by Category: Value 2020-2025 Table 161 Direct Selling Forecasts by Category: % Value Growth 2020-2025

Homeshopping in Chile

KEY DATA FINDINGS

2020 IMPACT

Homeshopping attracts attention as an alternative retail option as stores close or operate to limited capacity
Homeshopping struggles to maintain momentum as it faces disruption in terms of distribution and stocks
A3D expands small cooking appliances offer to tap into the home cooking trend

RECOVERY AND OPPORTUNITIES

Homeshopping set to remain part of omnichannel strategies, but struggle to resist growing competition from e-commerce

CHANNEL DATA

Table 162 Homeshopping by Category: Value 2015-2020 Table 163 Homeshopping by Category: % Value Growth 2015-2020 Table 164 Homeshopping GBO Company Shares: % Value 2016-2020 Table 165 Homeshopping GBN Brand Shares: % Value 2017-2020 Table 166 Homeshopping Forecasts by Category: Value 2020-2025 Table 167 Homeshopping Forecasts by Category: % Value Growth 2020-2025

Vending in Chile

KEY DATA FINDINGS

2020 IMPACT

Vending is strongly affected by Coronavirus (COVID-19) as workplace, school and retail closures reduce foot traffic
Vending loses ground as large and small grocery retailers expand their geographical reach and product offers

RECOVERY AND OPPORTUNITIES

Recovery dependent on access to high traffic areas
Innovation necessary to create dynamism and respond to prevailing needs

CHANNEL DATA

Table 168 Vending by Category: Value 2015-2020 Table 169 Vending by Category: % Value Growth 2015-2020 Table 170 Vending GBO Company Shares: % Value 2016-2020 Table 171 Vending GBN Brand Shares: % Value 2017-2020 Table 172 Vending Forecasts by Category: Value 2020-2025 Table 173 Vending Forecasts by Category: % Value Growth 2020-2025

E-Commerce in Chile

KEY DATA FINDINGS

2020 IMPACT

E-commerce is a saving grace for retailing at large
Reverse logistics continues to create problems for e-commerce players
Promotional pushes stimulate exponential growth in less developed e-commerce product categories in 2020

RECOVERY AND OPPORTUNITIES

E-commerce set to perform strongly but experience a slowdown as consumers return to pre-pandemic shopping behaviours
Fulfilment solutions offer potential investment and growth opportunities for omnichannel retailers
Product variety set to remain a key way to gain a competitive edge in e-commerce

CHANNEL DATA

Table 174 E-Commerce by Channel and Category: Value 2015-2020 Table 175 E-Commerce by Channel and Category: % Value Growth 2015-2020 Table 176 E-Commerce GBO Company Shares: % Value 2016-2020 Table 177 E-Commerce GBN Brand Shares: % Value 2017-2020 Table 178 Forecast E-Commerce by Channel and Category: Value 2020-2025 Table 179 Forecast E-Commerce by Channel and Category: % Value Growth 2020-2025

Mobile E-Commerce in Chile

KEY DATA FINDINGS

2020 IMPACT

Mobile e-commerce rides key channel shift to post dynamic value sales growth in 2020
Special promotions drive app use, while mobile functionality is increasingly embedded in e-commerce operations

RECOVERY AND OPPORTUNITIES

Growing use of mobile devices set to sustain strong value sales growth for mobile e-commerce
Investments in functionality and marketing to strengthen the development of the channel

CHANNEL DATA

Table 180 Mobile E-Commerce: Value 2015-2020 Table 181 Mobile E-Commerce: % Value Growth 2015-2020 Table 182 Mobile E-Commerce Forecasts: Value 2020-2025 Table 183 Mobile E-Commerce Forecasts: % Value Growth 2020-2025

Food and Drink E-Commerce in Chile

KEY DATA FINDINGS

2020 IMPACT

Grocery retailers invest in e-commerce services to cope with the huge increase in online demand during the Coronavirus (COVID-19) pandemic
Independent supermarkets feel the brunt of the channel shift to e-commerce

RECOVERY AND OPPORTUNITIES

Grocery retailers enter into strategic partnerships to develop an omnichannel presence
Channel shift to e-commerce expected to prove robust for convenience and health reasons in the short term

CHANNEL DATA

Table 184 Food and Drink E-Commerce: Value 2015-2020 Table 185 Food and Drink E-Commerce: % Value Growth 2015-2020 Table 186 Food and Drink E-Commerce Forecasts: Value 2020-2025 Table 187 Food and Drink E-Commerce Forecasts: % Value Growth 2020-2025
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