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Country Report

Retailing in

Retailing in Bosnia-Herzegovina

65 pages, Jan 2018

US$2,100

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Executive Summary

New Report Guarantee

If you purchase a report that is updated in the next 60 days, we will send you the new edition and data extract FREE!

Key trends in retailing are stable throughout the review period

Basic trends that were identified in retailing in Bosnia-Herzegovina during the review period included the following: growing average outlet size in both grocery and non-grocery retailing, modern grocery retailers outperforming traditional grocery retailers, non-grocery sales growing more than grocery sales, non-store retailing growing more than store-based retailing, internet retailing growing most within retailing overall. During this period, overall retail sales continued to record growth, as consolidation continued to be the main trend across the different retailing formats.

Crisis at Agrokor is trickling down the value chain, affecting the performance of retailing in Bosnia-Herzegovina

The biggest story affecting the performance of retailing in Bosnia-Herzegovina and the entire region in 2017 was the downfall of the mighty Agrokor, by far the largest retailer in the region. Agrokor took on significant loans during the review period and before to fund its expansion, and most importantly, its takeover of Mercator.

Domestic retailers turning the tables on internationals in Bosnia-Herzegovina

A quick view at the competitive landscape in retailing shows that most of the leading retail chains in Bosnia-Herzegovina are benefiting from the decline of Konzum, and none more so than the leader, Bingo. Bingo is leading the pack of chained retailers controlled by domestic capital, which now dominate retailing: seven out of the top ten retailers in 2017 were dominantly domestically owned, while back at the start of the review period the figure was five out of ten with share structures favouring international chains.

Internet retailing developing into a dominant channel within non-store retailing

Non-store retailing in Bosnia-Herzegovina is small relative to store-based retailing, but it offers interesting insight into characteristics that determine consumer behaviour in Bosnia-Herzegovina. Firstly, buying goods from a non-store retailer requires a high level of trust that both parties will keep to their end of the bargain.

Although further consolidation is possible, independent players could fill the gaps left by big companies focusing on quantity over quality

The most innovative concepts in retailing over the forecast period are expected to come from small independent players, forced to take on powerful chains. Throughout the forecast period, there will be the repercussions of Agrokor’s decline to deal with within retailing and other industries.

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Retailing Sample Report Retailing Sample Data

Overview

Why buy this report?

Gain competitive intelligence about market leaders. Track key industry trends, opportunities and threats. Inform your marketing, brand, strategy and market development, sales and supply functions.

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Overview

Discover the latest market trends and uncover sources of future market growth for the Retailing industry in Bosnia-Herzegovina with research from Euromonitor's team of in-country analysts.

Find hidden opportunities in the most current research data available, understand competitive threats with our detailed market analysis, and plan your corporate strategy with our expert qualitative analysis and growth projections.

If you're in the Retailing industry in Bosnia-Herzegovina, our research will save you time and money while empowering you to make informed, profitable decisions.

When you purchase this report, you also get the data and the content from these category reports in Bosnia-Herzegovina for free:

The Retailing in Bosnia-Herzegovina market research report includes:

Analysis of key supply-side and demand trends
Detailed segmentation of international and local products
Historic number of stores, selling space and values, company and brand market shares
Five year forecasts of market trends and market growth
Robust and transparent market research methodology, conducted in-country

Our market research reports answer questions such as:

How big is the grocery/non-grocery/non-store channel in Bosnia-Herzegovina?
Who are the leading retailers in Bosnia-Herzegovina?
How is retailing performing in Bosnia-Herzegovina?
What is the retailing environment like in Bosnia-Herzegovina?
Which channels are winning or losing in the fight for consumers’ money?

Why buy this report?

Gain competitive intelligence about market leaders
Track key industry trends, opportunities and threats
Inform your marketing, brand, strategy and market development, sales and supply functions

This industry report originates from Passport, our Retailing market research database.

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Retailing in Bosnia-Herzegovina

EXECUTIVE SUMMARY

Key trends in retailing are stable throughout the review period

Crisis at Agrokor is trickling down the value chain, affecting the performance of retailing in Bosnia-Herzegovina

Domestic retailers turning the tables on internationals in Bosnia-Herzegovina

Internet retailing developing into a dominant channel within non-store retailing

Although further consolidation is possible, independent players could fill the gaps left by big companies focusing on quantity over quality

OPERATING ENVIRONMENT

Informal retailing

Opening hours

Summary 1 Standard Opening Hours by Channel Type 2017

Physical retail landscape

Cash and carry

Table 1 Cash and Carry Sales: Value 2012-2017

Seasonality

Christmas
International Women’s Day

Payments and delivery

Emerging business models

MARKET DATA

Table 2 Sales in Retailing by Store-based vs Non-Store: Value 2012-2017
Table 3 Sales in Retailing by Store-based vs Non-Store: % Value Growth 2012-2017
Table 4 Sales in Store-Based Retailing by Channel: Value 2012-2017
Table 5 Sales in Store-Based Retailing by Channel: % Value Growth 2012-2017
Table 6 Store-Based Retailing Outlets by Channel: Units 2012-2017
Table 7 Store-Based Retailing Outlets by Channel: % Unit Growth 2012-2017
Table 8 Sales in Non-Store Retailing by Channel: Value 2012-2017
Table 9 Sales in Non-Store Retailing by Channel: % Value Growth 2012-2017
Table 10 Retailing GBO Company Shares: % Value 2013-2017
Table 11 Retailing GBN Brand Shares: % Value 2014-2017
Table 12 Store-based Retailing GBO Company Shares: % Value 2013-2017
Table 13 Store-based Retailing GBN Brand Shares: % Value 2014-2017
Table 14 Store-based Retailing LBN Brand Shares: Outlets 2014-2017
Table 15 Non-Store Retailing GBO Company Shares: % Value 2013-2017
Table 16 Non-Store Retailing GBN Brand Shares: % Value 2014-2017
Table 17 Forecast Sales in Retailing by Store-based vs Non-Store: Value 2017-2022
Table 18 Forecast Sales in Retailing by Store-based vs Non-Store: % Value Growth 2017-2022
Table 19 Forecast Sales in Store-Based Retailing by Channel: Value 2017-2022
Table 20 Forecast Sales in Store-Based Retailing by Channel: % Value Growth 2017-2022
Table 21 Forecast Store-Based Retailing Outlets by Channel: Units 2017-2022
Table 22 Forecast Store-Based Retailing Outlets by Channel: % Unit Growth 2017-2022
Table 23 Forecast Sales in Non-Store Retailing by Channel: Value 2017-2022
Table 24 Forecast Sales in Non-Store Retailing by Channel: % Value Growth 2017-2022

DEFINITIONS

SOURCES

Summary 2 Research Sources

Direct Selling in Bosnia-Herzegovina

HEADLINES

PROSPECTS

The downsides of direct selling

Direct sellers are going online

Strengthening the capacity for consultative sales

COMPETITIVE LANDSCAPE

Avon’s winning strategy during the review period

Increasing use of social media is boosting the effectiveness of competitive strategies

Use of social media can backfire

CHANNEL DATA

Table 25 Direct Selling by Category: Value 2012-2017
Table 26 Direct Selling by Category: % Value Growth 2012-2017
Table 27 Direct Selling GBO Company Shares: % Value 2013-2017
Table 28 Direct Selling GBN Brand Shares: % Value 2014-2017
Table 29 Direct Selling Forecasts by Category: Value 2017-2022
Table 30 Direct Selling Forecasts by Category: % Value Growth 2017-2022

Internet Retailing in Bosnia-Herzegovina

HEADLINES

PROSPECTS

Retailers turn to internet retailing for the prospects of optimising stock and expanding the promotional toolbox

Internet retailers identifying what motivates consumers to buy via the internet

Apparel and footwear accounts for the highest value sales within internet retailers in 2017

COMPETITIVE LANDSCAPE

GBO eBay leads internet retailers in spite of restrictive policies affecting international players

Low entry barriers attract pure players to internet retailing

CHANNEL DATA

Table 31 Internet Retailing by Category: Value 2012-2017
Table 32 Internet Retailing by Category: % Value Growth 2012-2017
Table 33 Internet Retailing GBO Company Shares: % Value 2013-2017
Table 34 Internet Retailing GBN Brand Shares: % Value 2014-2017
Table 35 Internet Retailing Forecasts by Category: Value 2017-2022
Table 36 Internet Retailing Forecasts by Category: % Value Growth 2017-2022

Mixed Retailers in Bosnia-Herzegovina

HEADLINES

PROSPECTS

Department stores positioned as one-stop shops

Growing need for professional management in department stores

Single player is driving development of variety stores

COMPETITIVE LANDSCAPE

Fis is the dominant player in mixed retailers

Competition from grocery retailers is intensifying

Mixed retailers widen their ranges

CHANNEL DATA

Table 37 Mixed Retailers: Value Sales, Outlets and Selling Space 2012-2017
Table 38 Mixed Retailers: Value Sales, Outlets and Selling Space: % Growth 2012-2017
Table 39 Sales in Mixed Retailers by Channel: Value 2012-2017
Table 40 Sales in Mixed Retailers by Channel: % Value Growth 2012-2017
Table 41 Mixed Retailers Outlets by Channel: Units 2012-2017
Table 42 Mixed Retailers Outlets by Channel: % Unit Growth 2012-2017
Table 43 Mixed Retailers GBO Company Shares: % Value 2013-2017
Table 44 Mixed Retailers GBN Brand Shares: % Value 2014-2017
Table 45 Mixed Retailers LBN Brand Shares: Outlets 2014-2017
Table 46 Mixed Retailers LBN Brand Shares: Selling Space 2014-2017
Table 47 Mixed Retailers Forecasts: Value Sales, Outlets and Selling Space 2017-2022
Table 48 Mixed Retailers Forecasts: Value Sales, Outlets and Selling Space: % Growth 2017-2022
Table 49 Forecast Sales in Mixed Retailers by Channel: Value 2017-2022
Table 50 Forecast Sales in Mixed Retailers by Channel: % Value Growth 2017-2022
Table 51 Forecast Mixed Retailers Outlets by Channel: Units 2017-2022
Table 52 Forecast Mixed Retailers Outlets by Channel: % Unit Growth 2017-2022

Mobile Internet Retailing in Bosnia-Herzegovina

HEADLINES

PROSPECTS

Mobile devices taking over from desktop devices as primary tools to connect to the internet

Most key internet retailers do not have retailing modules incorporated into their mobile apps

The potential of mobile internet retailing apps to tap into impulse demand

COMPETITIVE LANDSCAPE

None of the key players in internet retailing specialising in mobile internet retailing

Smaller players are not motivated to invest in mobile internet retailing apps

CHANNEL DATA

Table 53 Mobile Internet Retailing: Value 2012-2017
Table 54 Mobile Internet Retailing: % Value Growth 2012-2017
Table 55 Mobile Internet Retailing Forecasts: Value 2017-2022
Table 56 Mobile Internet Retailing Forecasts: % Value Growth 2017-2022

Modern Grocery Retailers in Bosnia-Herzegovina

HEADLINES

PROSPECTS

Modern grocery retailers to focus on fresh produce/baked goods and the application of modern technologies

Convenience stores to make a comeback

Chains dominate forecourt retailing

COMPETITIVE LANDSCAPE

Handling the Agrokor crisis

Agrokor issue slows the overall performance

Bingo attacking Konzum’s customer base

CHANNEL DATA

Table 57 Modern Grocery Retailers: Value Sales, Outlets and Selling Space 2012-2017
Table 58 Modern Grocery Retailers: Value Sales, Outlets and Selling Space: % Growth 2012-2017
Table 59 Sales in Modern Grocery Retailers by Channel: Value 2012-2017
Table 60 Sales in Modern Grocery Retailers by Channel: % Value Growth 2012-2017
Table 61 Modern Grocery Retailers Outlets by Channel: Units 2012-2017
Table 62 Modern Grocery Retailers Outlets by Channel: % Unit Growth 2012-2017
Table 63 Modern Grocery Retailers GBO Company Shares: % Value 2013-2017
Table 64 Modern Grocery Retailers GBN Brand Shares: % Value 2014-2017
Table 65 Modern Grocery Retailers LBN Brand Shares: Outlets 2014-2017
Table 66 Modern Grocery Retailers LBN Brand Shares: Selling Space 2014-2017
Table 67 Modern Grocery Retailers Forecasts: Value Sales, Outlets and Selling Space 2017-2022
Table 68 Modern Grocery Retailers Forecasts: Value Sales, Outlets and Selling Space: % Growth 2017-2022
Table 69 Forecast Sales in Modern Grocery Retailers by Channel: Value 2017-2022
Table 70 Forecast Sales in Modern Grocery Retailers by Channel: % Value Growth 2017-2022
Table 71 Forecast Modern Grocery Retailers Outlets by Channel: Units 2017-2022
Table 72 Forecast Modern Grocery Retailers Outlets by Channel: % Unit Growth 2017-2022

Non-Grocery Specialists in Bosnia-Herzegovina

HEADLINES

PROSPECTS

Positive demand and supply trends developing in non-grocery specialists

Sustained growth of drugstores/parapharmacies is having a positive effect on the quality of life in small communities

Non-grocery specialists increasingly looking at opportunities in internet retailing

COMPETITIVE LANDSCAPE

Strong consolidation in the largest non-grocery specialist channel

Consolidation driven by Phoenix

Centrum Trade gains the most value share within non-grocery specialists in 2017

CHANNEL DATA

Table 73 Non-Grocery Specialists: Value Sales, Outlets and Selling Space 2012-2017
Table 74 Non-Grocery Specialists: Value Sales, Outlets and Selling Space: % Growth 2012-2017
Table 75 Sales in Non-Grocery Specialists by Channel: Value 2012-2017
Table 76 Sales in Non-Grocery Specialists by Channel: % Value Growth 2012-2017
Table 77 Non-Grocery Specialists Outlets by Channel: Units 2012-2017
Table 78 Non-Grocery Specialists Outlets by Channel: % Unit Growth 2012-2017
Table 79 Non-Grocery Specialists GBO Company Shares: % Value 2013-2017
Table 80 Non-Grocery Specialists GBN Brand Shares: % Value 2014-2017
Table 81 Non-Grocery Specialists LBN Brand Shares: Outlets 2014-2017
Table 82 Non-Grocery Specialists LBN Brand Shares: Selling Space 2014-2017
Table 83 Non-Grocery Specialists Forecasts: Value Sales, Outlets and Selling Space 2017-2022
Table 84 Non-Grocery Specialists Forecasts: Value Sales, Outlets and Selling Space 2017-2022
Table 85 Forecast Sales in Non-Grocery Specialists by Channel: Value 2017-2022
Table 86 Forecast Sales in Non-Grocery Specialists by Channel: % Value Growth 2017-2022
Table 87 Forecast Non-Grocery Specialists Outlets by Channel: Units 2017-2022
Table 88 Forecast Non-Grocery Specialists Outlets by Channel: % Unit Growth 2017-2022

Traditional Grocery Retailers in Bosnia-Herzegovina

HEADLINES

PROSPECTS

Growing need for optimisation within other grocery retailers following a strong wave of consolidation

Opportunities for traditional grocery retailers in specialisation

Growing gap in food/drink/tobacco specialists

COMPETITIVE LANDSCAPE

iNovine BH (GBO British American Tobacco) leads traditional grocery retailers

New wave of consolidation in food/drink/tobacco specialists

CHANNEL DATA

Table 89 Traditional Grocery Retailers: Value Sales, Outlets and Selling Space 2012-2017
Table 90 Traditional Grocery Retailers: Value Sales, Outlets and Selling Space: % Growth 2012-2017
Table 91 Sales in Traditional Grocery Retailers by Channel: Value 2012-2017
Table 92 Sales in Traditional Grocery Retailers by Channel: % Value Growth 2012-2017
Table 93 Traditional Grocery Retailers Outlets by Channel: Units 2012-2017
Table 94 Traditional Grocery Retailers Outlets by Channel: % Unit Growth 2012-2017
Table 95 Traditional Grocery Retailers GBO Company Shares: % Value 2013-2017
Table 96 Traditional Grocery Retailers GBN Brand Shares: % Value 2014-2017
Table 97 Traditional Grocery Retailers LBN Brand Shares: Outlets 2014-2017
Table 98 Traditional Grocery Retailers LBN Brand Shares: Selling Space 2014-2017
Table 99 Traditional Grocery Retailers Forecasts: Value Sales, Outlets and Selling Space 2017-2022
Table 100 Traditional Grocery Retailers Forecasts: Value Sales, Outlets and Selling Space: % Growth 2017-2022
Table 101 Forecast Sales in Traditional Grocery Retailers by Channel: Value 2017-2022
Table 102 Forecast Sales in Traditional Grocery Retailers by Channel: % Value Growth 2017-2022
Table 103 Forecast Traditional Grocery Retailers Outlets by Channel: Units 2017-2022
Table 104 Forecast Traditional Grocery Retailers Outlets by Channel: % Unit Growth 2017-2022

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Megatrends

Country Report

Retailing in Bosnia-Herzegovina

New Report Guarantee

Executive Summary

New Report Guarantee

Key trends in retailing are stable throughout the review period

Crisis at Agrokor is trickling down the value chain, affecting the performance of retailing in Bosnia-Herzegovina

Domestic retailers turning the tables on internationals in Bosnia-Herzegovina

Internet retailing developing into a dominant channel within non-store retailing

Although further consolidation is possible, independent players could fill the gaps left by big companies focusing on quantity over quality

Samples

Overview

Why buy this report?

Samples (FAQs about samples):

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Table of Contents

Retailing in Bosnia-Herzegovina

EXECUTIVE SUMMARY

Key trends in retailing are stable throughout the review period

Crisis at Agrokor is trickling down the value chain, affecting the performance of retailing in Bosnia-Herzegovina

Domestic retailers turning the tables on internationals in Bosnia-Herzegovina

Internet retailing developing into a dominant channel within non-store retailing

Although further consolidation is possible, independent players could fill the gaps left by big companies focusing on quantity over quality

OPERATING ENVIRONMENT

Informal retailing

Opening hours

Physical retail landscape

Cash and carry

Seasonality

Payments and delivery

Emerging business models

MARKET DATA

DEFINITIONS

SOURCES

Direct Selling in Bosnia-Herzegovina

HEADLINES

PROSPECTS

The downsides of direct selling

Direct sellers are going online

Strengthening the capacity for consultative sales

COMPETITIVE LANDSCAPE

Avon’s winning strategy during the review period

Increasing use of social media is boosting the effectiveness of competitive strategies

Use of social media can backfire

CHANNEL DATA

Internet Retailing in Bosnia-Herzegovina

HEADLINES

PROSPECTS

Retailers turn to internet retailing for the prospects of optimising stock and expanding the promotional toolbox

Internet retailers identifying what motivates consumers to buy via the internet

Apparel and footwear accounts for the highest value sales within internet retailers in 2017

COMPETITIVE LANDSCAPE

GBO eBay leads internet retailers in spite of restrictive policies affecting international players

Low entry barriers attract pure players to internet retailing

CHANNEL DATA

Mixed Retailers in Bosnia-Herzegovina

HEADLINES

PROSPECTS

Department stores positioned as one-stop shops

Growing need for professional management in department stores

Single player is driving development of variety stores

COMPETITIVE LANDSCAPE

Fis is the dominant player in mixed retailers

Competition from grocery retailers is intensifying

Mixed retailers widen their ranges

CHANNEL DATA

Mobile Internet Retailing in Bosnia-Herzegovina

HEADLINES

PROSPECTS

Mobile devices taking over from desktop devices as primary tools to connect to the internet

Most key internet retailers do not have retailing modules incorporated into their mobile apps

The potential of mobile internet retailing apps to tap into impulse demand

COMPETITIVE LANDSCAPE

None of the key players in internet retailing specialising in mobile internet retailing

Smaller players are not motivated to invest in mobile internet retailing apps

CHANNEL DATA

Modern Grocery Retailers in Bosnia-Herzegovina

HEADLINES

PROSPECTS