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Retailing in Croatia

April 2022
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Overview:

Understand the latest market trends and future growth opportunities for the Retailing industry in Croatia with research from Euromonitor International's team of in-country analysts – experts by industry and geographic specialisation.

Key trends are clearly and succinctly summarised alongside the most current research data available. Understand and assess competitive threats and plan corporate strategy with our qualitative analysis, insight and confident growth projections.

Data and analysis in this report provides further detailed coverage dedicated to the following key categories, where applicable:

  • Convenience Stores
  • Discounters
  • Hypermarkets
  • Supermarkets
  • Traditional Grocery Retailers
  • Apparel and Footwear Specialist Retailers
  • Electronics and Appliance Specialist Retailers
  • Health and Beauty Specialist Retailers
  • Home and Garden Specialist Retailers
  • Department Stores
  • Variety Stores
  • Warehouse Clubs
  • Direct Selling
  • Homeshopping
  • Vending

If you're in the Retailing industry in Croatia, our research will help you to make informed, intelligent decisions; to recognise and profit from opportunity, or to offer resilience amidst market uncertainty.

The Retailing in Croatia report includes:

  • Analysis of key supply-side and demand trends
  • Detailed segmentation of international and local products
  • Historic volume and value sizes, company and brand market shares
  • Five year forecasts of market trends and market growth
  • Robust and transparent research methodology, conducted in-country

This report answers:

  • What is the market size of Retailing in Croatia?
  • Which are the leading retailers in Retailing in Croatia?
  • How are products distributed in Retailing in Croatia?
  • How is the rise of e-commerce and the expansion of modern grocery retail impacting traditional retail?
  • How significant are discounters and private label in Croatia?
  • How has the impact of COVID-19 and national lockdown impacted consumer demand?
  • Which formats have benefited the most from stockpiling and enforced home seclusion?
  • How will the wider economic impact of COVID-19 shape the retail landscape in the future?
  • Where is future growth expected to be most dynamic?
Download Table of Contents

Retailing in Croatia

Retailing in 2021: The big picture
E-commerce continue growth
Retailers investing in coastal tourist regions
What next for retailing?
Informal retailing
Opening hours
Summary 1 Standard Opening Hours by Channel Type 2021
Physical retail landscape
Cash and carry
Table 1 Cash and Carry Sales: Value 2016-2021
Seasonality
Christmas
Summer end season sales
Payments
Delivery and collections
Emerging business models
Table 2 Sales in Retailing by Store-based vs Non-Store: Value 2016-2021
Table 3 Sales in Retailing by Store-based vs Non-Store: % Value Growth 2016-2021
Table 4 Sales in Store-Based Retailing by Channel: Value 2016-2021
Table 5 Sales in Store-Based Retailing by Channel: % Value Growth 2016-2021
Table 6 Store-Based Retailing Outlets by Channel: Units 2016-2021
Table 7 Store-Based Retailing Outlets by Channel: % Unit Growth 2016-2021
Table 8 Sales in Non-Store Retailing by Channel: Value 2016-2021
Table 9 Sales in Non-Store Retailing by Channel: % Value Growth 2016-2021
Table 10 Non-Grocery Specialists: Value Sales, Outlets and Selling Space 2016-2021
Table 11 Non-Grocery Specialists: Value Sales, Outlets and Selling Space: % Growth 2016-2021
Table 12 Sales in Non-Grocery Specialists by Channel: Value 2016-2021
Table 13 Sales in Non-Grocery Specialists by Channel: % Value Growth 2016-2021
Table 14 Non-Grocery Specialists Outlets by Channel: Units 2016-2021
Table 15 Non-Grocery Specialists Outlets by Channel: % Unit Growth 2016-2021
Table 16 Retailing GBO Company Shares: % Value 2017-2021
Table 17 Retailing GBN Brand Shares: % Value 2018-2021
Table 18 Store-based Retailing GBO Company Shares: % Value 2017-2021
Table 19 Store-based Retailing GBN Brand Shares: % Value 2018-2021
Table 20 Store-based Retailing LBN Brand Shares: Outlets 2018-2021
Table 21 Non-Store Retailing GBO Company Shares: % Value 2017-2021
Table 22 Non-Store Retailing GBN Brand Shares: % Value 2018-2021
Table 23 Non-Grocery Specialists GBO Company Shares: % Value 2017-2021
Table 24 Non-Grocery Specialists GBN Brand Shares: % Value 2018-2021
Table 25 Non-Grocery Specialists LBN Brand Shares: Outlets 2018-2021
Table 26 Non-Grocery Specialists LBN Brand Shares: Selling Space 2018-2021
Table 27 Forecast Sales in Retailing by Store-based vs Non-Store: Value 2021-2026
Table 28 Forecast Sales in Retailing by Store-based vs Non-Store: % Value Growth 2021-2026
Table 29 Forecast Sales in Store-Based Retailing by Channel: Value 2021-2026
Table 30 Forecast Sales in Store-Based Retailing by Channel: % Value Growth 2021-2026
Table 31 Forecast Store-Based Retailing Outlets by Channel: Units 2021-2026
Table 32 Forecast Store-Based Retailing Outlets by Channel: % Unit Growth 2021-2026
Table 33 Forecast Sales in Non-Store Retailing by Channel: Value 2021-2026
Table 34 Forecast Sales in Non-Store Retailing by Channel: % Value Growth 2021-2026
Table 35 Non-Grocery Specialists Forecasts: Value Sales, Outlets and Selling Space 2021-2026
Table 36 Non-Grocery Specialists Forecasts: Value Sales, Outlets and Selling Space: % Growth 2021-2026
Table 37 Forecast Sales in Non-Grocery Specialists by Channel: Value 2021-2026
Table 38 Forecast Sales in Non-Grocery Specialists by Channel: % Value Growth 2021-2026
Table 39 Forecast Non-Grocery Specialists Outlets by Channel: Units 2021-2026
Table 40 Forecast Non-Grocery Specialists Outlets by Channel: % Unit Growth 2021-2026

DISCLAIMER

Summary 2 Research Sources

Modern Grocery Retailers in Croatia

KEY DATA FINDINGS

Lower growth in 2021, as society opens up
Konzum continues to lead modern grocery retailers despite nearly going bankrupt
Continued acquisitions on the competitive landscape’
Healthy value growth, though inflation a threat’
Discounters gain further value share
Hypermarkets in decline
Table 41 Modern Grocery Retailers: Value Sales, Outlets and Selling Space 2016-2021
Table 42 Modern Grocery Retailers: Value Sales, Outlets and Selling Space: % Growth 2016-2021
Table 43 Sales in Modern Grocery Retailers by Channel: Value 2016-2021
Table 44 Sales in Modern Grocery Retailers by Channel: % Value Growth 2016-2021
Table 45 Modern Grocery Retailers Outlets by Channel: Units 2016-2021
Table 46 Modern Grocery Retailers Outlets by Channel: % Unit Growth 2016-2021
Table 47 Modern Grocery Retailers GBO Company Shares: % Value 2017-2021
Table 48 Modern Grocery Retailers GBN Brand Shares: % Value 2018-2021
Table 49 Modern Grocery Retailers LBN Brand Shares: Outlets 2018-2021
Table 50 Modern Grocery Retailers LBN Brand Shares: Selling Space 2018-2021
Table 51 Modern Grocery Retailers Forecasts: Value Sales, Outlets and Selling Space 2021-2026
Table 52 Modern Grocery Retailers Forecasts: Value Sales, Outlets and Selling Space: % Growth 2021-2026
Table 53 Forecast Sales in Modern Grocery Retailers by Channel: Value 2021-2026
Table 54 Forecast Sales in Modern Grocery Retailers by Channel: % Value Growth 2021-2026
Table 55 Forecast Modern Grocery Retailers Outlets by Channel: Units 2021-2026
Table 56 Forecast Modern Grocery Retailers Outlets by Channel: % Unit Growth 2021-2026

Traditional Grocery Retailers in Croatia

KEY DATA FINDINGS

Recovery in value sales in 2021
Independent small retailers get reprieve
Increased control over informal trading leads to increased value sales for other grocery retailers.
Bleak outlook over forecast period
Food/drink/tobacco specialists have potential for growth
Ongoing trends lead to less demand for tobacco and newspapers
Table 57 Traditional Grocery Retailers: Value Sales, Outlets and Selling Space 2016-2021
Table 58 Traditional Grocery Retailers: Value Sales, Outlets and Selling Space: % Growth 2016-2021
Table 59 Traditional Grocery Retailers GBO Company Shares: % Value 2017-2021
Table 60 Traditional Grocery Retailers GBN Brand Shares: % Value 2018-2021
Table 61 Traditional Grocery Retailers LBN Brand Shares: Outlets 2018-2021
Table 62 Traditional Grocery Retailers LBN Brand Shares: Selling Space 2018-2021
Table 63 Traditional Grocery Retailers Forecasts: Value Sales, Outlets and Selling Space 2021-2026
Table 64 Traditional Grocery Retailers Forecasts: Value Sales, Outlets and Selling Space: % Growth 2021-2026

Apparel and Footwear Specialist Retailers in Croatia

KEY DATA FINDINGS

Picture still bleak in 2021
Apparel and footwear specialists witnesses fragmentation due to copious number of competitors
Continued shift to online
Moderate value and volume growth over forecast period
E-commerce continues to steal value share
Fast-fashion poses a threat
Table 65 Apparel And Footwear Specialist Retailers: Value Sales, Outlets and Selling Space 2016-2021
Table 66 Apparel And Footwear Specialist Retailers: Value Sales, Outlets and Selling Space: % Growth 2016-2021
Table 67 Apparel And Footwear Specialist Retailers GBO Company Shares: % Value 2017-2021
Table 68 Apparel And Footwear Specialist Retailers GBN Brand Shares: % Value 2018-2021
Table 69 Apparel And Footwear Specialist Retailers LBN Brand Shares: Outlets 2018-2021
Table 70 Apparel And Footwear Specialist Retailers LBN Brand Shares: Selling Space 2018-2021
Table 71 Apparel And Footwear Specialist Retailers Forecasts: Value Sales, Outlets and Selling Space 2021-2026
Table 72 Apparel And Footwear Specialist Retailers Forecasts: Value Sales, Outlets and Selling Space: % Growth 2021-2026

Health and Beauty Specialist Retailers in Croatia

KEY DATA FINDINGS

Lower value growth in 2021, due to decline in growth of drugstore/parapharmacies
Leading players come from drugstores/parapharmacies
Rebound for beauty specialist retailers in 2021
Moderate growth over forecast period
Opportunity for vitamins and dietary supplement providers
The health and wellness trend encourages demand for organic products
Table 73 Health and Beauty Specialist Retailers: Value Sales, Outlets and Selling Space 2016-2021
Table 74 Health and Beauty Specialist Retailers: Value Sales, Outlets and Selling Space: % Growth 2016-2021
Table 75 Sales in Health and Beauty Specialist Retailers by Channel: Value 2016-2021
Table 76 Sales in Health and Beauty Specialist Retailers by Channel: % Value Growth 2016-2021
Table 77 Health and Beauty Specialist Retailers GBO Company Shares: % Value 2017-2021
Table 78 Health and Beauty Specialist Retailers GBN Brand Shares: % Value 2018-2021
Table 79 Health and Beauty Specialist Retailers LBN Brand Shares: Outlets 2018-2021
Table 80 Health and Beauty Specialist Retailers LBN Brand Shares: Selling Space 2018-2021
Table 81 Health and Beauty Specialist Retailers Forecasts: Value Sales, Outlets and Selling Space 2021-2026
Table 82 Health and Beauty Specialist Retailers Forecasts: Value Sales, Outlets and Selling Space: % Growth 2021-2026
Table 83 Forecast Sales in Health and Beauty Specialist Retailers by Channel: Value 2021-2026
Table 84 Forecast Sales in Health and Beauty Specialist Retailers by Channel: % Value Growth 2021-2026

Mixed Retailers in Croatia

KEY DATA FINDINGS

Recovery starts in 2021
Offertissima continues to lead in 2021
Mass merchandisers and warehouse clubs continue to be absent in Croatia
Department stores continue decline
Variety stores appeals to cash-strapped consumers
Mass merchandisers and warehouse clubs format unlikely to appear in Croatia
Table 85 Mixed Retailers: Value Sales, Outlets and Selling Space 2016-2021
Table 86 Mixed Retailers: Value Sales, Outlets and Selling Space: % Growth 2016-2021
Table 87 Sales in Mixed Retailers by Channel: Value 2016-2021
Table 88 Sales in Mixed Retailers by Channel: % Value Growth 2016-2021
Table 89 Mixed Retailers Outlets by Channel: Units 2016-2021
Table 90 Mixed Retailers Outlets by Channel: % Unit Growth 2016-2021
Table 91 Mixed Retailers GBO Company Shares: % Value 2017-2021
Table 92 Mixed Retailers GBN Brand Shares: % Value 2018-2021
Table 93 Mixed Retailers LBN Brand Shares: Outlets 2018-2021
Table 94 Mixed Retailers LBN Brand Shares: Selling Space 2018-2021
Table 95 Mixed Retailers Forecasts: Value Sales, Outlets and Selling Space 2021-2026
Table 96 Mixed Retailers Forecasts: Value Sales, Outlets and Selling Space: % Growth 2021-2026
Table 97 Forecast Sales in Mixed Retailers by Channel: Value 2021-2026
Table 98 Forecast Sales in Mixed Retailers by Channel: % Value Growth 2021-2026
Table 99 Forecast Mixed Retailers Outlets by Channel: Units 2021-2026
Table 100 Forecast Mixed Retailers Outlets by Channel: % Unit Growth 2021-2026

Direct Selling in Croatia

KEY DATA FINDINGS

Recovery after severe drop in value sales during 2020 lockdowns.
Avon Kozmetika continues to lead direct selling in 2020
Changes in society means job more difficult for direct sellers
Bleak outlook over forecast period
E-commerce a growing threat to direct selling
Direct sellers may adjust to the online space
Table 101 Direct Selling by Category: Value 2016-2021
Table 102 Direct Selling by Category: % Value Growth 2016-2021
Table 103 Direct Selling GBO Company Shares: % Value 2017-2021
Table 104 Direct Selling GBN Brand Shares: % Value 2018-2021
Table 105 Direct Selling Forecasts by Category: Value 2021-2026
Table 106 Direct Selling Forecasts by Category: % Value Growth 2021-2026

E-Commerce (Goods) in Croatia

KEY DATA FINDINGS

Continued strong growth in 2021
Farm produce moves online
Tommy competes with Konzum in online space
Rosey outlook over forecast period
Added bureaucracy could hamper growth
Resilience from older generations and cost of broadband challenges the expansion of e-commerce
Table 107 E-Commerce (Goods) by Channel and Category: Value 2016-2021
Table 108 E-Commerce (Goods) by Channel and Category: % Value Growth 2016-2021
Table 109 E-Commerce (Goods) GBO Company Shares: % Value 2017-2021
Table 110 E-Commerce (Goods) GBN Brand Shares: % Value 2018-2021
Table 111 Forecast E-Commerce (Goods) by Channel and Category: Value 2021-2026
Table 112 Forecast E-Commerce (Goods) by Channel and Category: % Value Growth 2021-2026

Mobile E-Commerce (Goods) in Croatia

KEY DATA FINDINGS

Mobile e-commerce outperforms e-commerce
Increased contactless threshold spurs mobile payment growth
Much more players have mobile enabled sites and this supports value growth
Fastest growing retail channel over forecast period
Domestic players need to improve the mobile experience
Incentivise customers to use mobile payments
Table 113 Mobile E-Commerce (Goods): Value 2016-2021
Table 114 Mobile E-Commerce (Goods): % Value Growth 2016-2021
Table 115 Mobile E-Commerce (Goods) Forecasts: Value 2021-2026
Table 116 Mobile E-Commerce (Goods) Forecasts: % Value Growth 2021-2026
The following categories and subcategories are included:

Retailing

      • Apparel and Footwear Specialist Retailers
      • Electronics and Appliance Specialist Retailers
        • Beauty Specialist Retailers
        • Chemists/Pharmacies
        • Optical Goods Stores
        • Drugstores/Parapharmacies
        • Vitamins and Dietary Supplements Specialist Retailers
        • Home Improvement and Gardening Stores
        • Homewares and Home Furnishing Stores
        • Bags and Luggage Specialist Retailers
        • Jewellery and Watch Specialist Retailers
        • Media Products Stores
        • Pet Shops and Superstores
        • Sports Goods Stores
        • Stationers/Office Supply Stores
        • Traditional Toys and Games Stores
      • Other Non-Grocery Specialists
      • Department Stores
      • Mass Merchandisers
      • Variety Stores
      • Warehouse Clubs
      • Luxury Apparel and Footwear Retailers
      • Luxury Bags and Luggage Specialist Retailers
      • Luxury Department Stores
      • Luxury Jewellery and Watch Retailers
      • Off-price Apparel and Footwear Specialist Retailer
      • Off-price Department Stores
      • Apparel and Footwear Direct Selling
      • Beauty and Personal Care Direct Selling
      • Consumer Electronics Direct Selling
      • Consumer Health Direct Selling
      • Consumer Appliances Direct Selling
      • Food and Drink Direct Selling
      • Home Care Direct Selling
      • Home Improvement and Gardening Direct Selling
      • Homewares and Home Furnishings Direct Selling
      • Media Products Direct Selling
      • Personal Accessories and Eyewear Direct Selling
      • Pet Care Direct Selling
      • Traditional Toys and Games Direct Selling
      • Video Games Hardware Direct Selling
      • Other Direct Selling
      • Apparel and Footwear Homeshopping
      • Beauty and Personal Care Homeshopping
      • Consumer Appliances Homeshopping
      • Consumer Electronics Homeshopping
      • Consumer Health Homeshopping
      • Food and Drink Homeshopping
      • Home Care Homeshopping
      • Home Improvement and Gardening Homeshopping
      • Homewares and Home Furnishings Homeshopping
      • Media Products Homeshopping
      • Personal Accessories and Eyewear Homeshopping
      • Pet Care Homeshopping
      • Traditional Toys and Games Homeshopping
      • Video Games Hardware Homeshopping
      • Other Homeshopping
      • Packaged Drinks Vending
      • Snacks Vending
      • Dairy Products and Alternatives Vending
      • Cooking Ingredients and Meals Vending
      • Staple Foods Vending
      • Personal Hygiene Vending
      • Tobacco Vending
      • Hot Drinks Vending
      • Traditional Toys and Games Vending
      • Other Products Vending
      • Mobile E-Commerce (Goods)
        • Foreign E-Commerce (Goods)
        • Domestic E-Commerce (Goods)
        • Apparel and Footwear E-Commerce
        • Beauty and Personal Care E-Commerce
        • Consumer Appliances E-Commerce
        • Consumer Electronics E-Commerce
        • Consumer Health E-Commerce
        • Food and Drink E-Commerce
        • Home Care E-Commerce
        • Home Improvement and Gardening E-Commerce
        • Homewares and Home Furnishings E-Commerce
        • Media Products E-Commerce
        • Personal Accessories and Eyewear E-Commerce
        • Pet Care E-Commerce
        • Traditional Toys and Games E-Commerce
        • Video Games Hardware E-Commerce
        • Other E-Commerce

Retailing

Sales of new and used goods to the general public for personal or household consumption. Excludes specialist retailers of motor vehicles, motorcycles, vehicle parts, fuel. Also excludes foodservice, rental and hire and wholesale industries (Cash and Carry). Sales value excluding or including VAT/Sales Tax. Retailing is the aggregation of Store-based retailing and Non-store retailing. Retailing excludes the informal retail sector. Informal retailing is retail trade which is not declared to the tax authorities. Informal retailing encompasses (a) sales generated by unregistered and unlicensed retailers, ie retailers operating illegally, and (b) any proportion of sales generated by a registered and licensed retailer which is not declared to the tax authorities. Unregistered and unlicensed retailers operate predominantly (although not exclusively) as street hawkers or operate open market stalls, as these channels are harder for the authorities to monitor than permanent outlets. Activities in the illegal market, which is usually understood to refer to trade in illegal, counterfeit or stolen merchandise, are included within our definition of informal retailing. Activities in the “grey market”, which is usually understood to refer to trade in legal merchandise that is sold through unauthorized channels – for example cigarettes bought legally in another country, legally imported, but sold at lower prices than in authorized channels – will be included as informal retailing if no tax is paid on sale by the retailer. However if the retailer pays tax – for example on cigarettes bought legally in another country but sold at a lower price than standard – the sale is included within formal retailing. In relation to click and collect purchases (i.e. where purchases are made over the internet but picked up at store) where the sales data is attributed depends on where the payment is made: If payment is made in store, then the sale is included in store-based sales. If payment is made over the internet, then the sale is included in internet retailing.

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