Retailing in the United Kingdom

February 2021
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Overview:

Understand the latest market trends and future growth opportunities for the Retailing industry in United Kingdom with research from Euromonitor International's team of in-country analysts – experts by industry and geographic specialisation.

Key trends are clearly and succinctly summarised alongside the most current research data available. Understand and assess competitive threats and plan corporate strategy with our qualitative analysis, insight and confident growth projections.

Data and analysis in this report provides further detailed coverage dedicated to the following key categories, where applicable:

  • Convenience Stores
  • Discounters
  • Hypermarkets
  • Supermarkets
  • Traditional Grocery Retailers
  • Apparel and Footwear Specialist Retailers
  • Electronics and Appliance Specialist Retailers
  • Health and Beauty Specialist Retailers
  • Home and Garden Specialist Retailers
  • Department Stores
  • Variety Stores
  • Warehouse Clubs
  • Direct Selling
  • Homeshopping
  • Vending

If you're in the Retailing industry in United Kingdom, our research will help you to make informed, intelligent decisions; to recognise and profit from opportunity, or to offer resilience amidst market uncertainty.

The Retailing in United Kingdom report includes:

  • Analysis of key supply-side and demand trends
  • Detailed segmentation of international and local products
  • Historic volume and value sizes, company and brand market shares
  • Five year forecasts of market trends and market growth
  • Robust and transparent research methodology, conducted in-country

This report answers:

  • What is the market size of Retailing in United Kingdom?
  • Which are the leading retailers in Retailing in United Kingdom?
  • How are products distributed in Retailing in United Kingdom?
  • How is the rise of e-commerce and the expansion of modern grocery retail impacting traditional retail?
  • How significant are discounters and private label in United Kingdom?
  • How has the impact of COVID-19 and national lockdown impacted consumer demand?
  • Which formats have benefited the most from stockpiling and enforced home seclusion?
  • How will the wider economic impact of COVID-19 shape the retail landscape in the future?
  • Where is future growth expected to be most dynamic?

Retailing in the United Kingdom

EXECUTIVE SUMMARY

COVID-19 impact on retailing
COVID-19 country impact
Pandemic shifts consumer towards one-stop shopping
Retailers rely on high-tech solutions to adapt to new norms
What next for retailing?

OPERATING ENVIRONMENT

Informal retailing
Opening hours
Summary 1 Standard Opening Hours by Channel Type 2020
Physical retail landscape
Cash and carry
Seasonality
Valentine's Day Mothering Sunday Easter Back to school Black Friday/Cyber Monday/Cyber Weekend Christmas
Payments and delivery
Emerging business models

MARKET DATA

Table 1 Sales in Retailing by Store-based vs Non-Store: Value 2015-2020 Table 2 Sales in Retailing by Store-based vs Non-Store: % Value Growth 2015-2020 Table 3 Sales in Store-based Retailing by Channel: Value 2015-2020 Table 4 Sales in Store-based Retailing by Channel: % Value Growth 2015-2020 Table 5 Store-based Retailing Outlets by Channel: Units 2015-2020 Table 6 Store-based Retailing Outlets by Channel: % Unit Growth 2015-2020 Table 7 Sales in Non-Store Retailing by Channel: Value 2015-2020 Table 8 Sales in Non-Store Retailing by Channel: % Value Growth 2015-2020 Table 9 Grocery Retailers: Value Sales, Outlets and Selling Space 2015-2020 Table 10 Grocery Retailers: Value Sales, Outlets and Selling Space: % Growth 2015-2020 Table 11 Sales in Grocery Retailers by Channel: Value 2015-2020 Table 12 Sales in Grocery Retailers by Channel: % Value Growth 2015-2020 Table 13 Grocery Retailers Outlets by Channel: Units 2015-2020 Table 14 Grocery Retailers Outlets by Channel: % Unit Growth 2015-2020 Table 15 Non-Grocery Specialists: Value Sales, Outlets and Selling Space 2015-2020 Table 16 Non-Grocery Specialists: Value Sales, Outlets and Selling Space: % Growth 2015-2020 Table 17 Sales in Non-Grocery Specialists by Channel: Value 2015-2020 Table 18 Sales in Non-Grocery Specialists by Channel: % Value Growth 2015-2020 Table 19 Non-Grocery Specialists Outlets by Channel: Units 2015-2020 Table 20 Non-Grocery Specialists Outlets by Channel: % Unit Growth 2015-2020 Table 21 Mixed Retailers: Value Sales, Outlets and Selling Space 2015-2020 Table 22 Mixed Retailers: Value Sales, Outlets and Selling Space: % Growth 2015-2020 Table 23 Sales in Mixed Retailers by Channel: Value 2015-2020 Table 24 Sales in Mixed Retailers by Channel: % Value Growth 2015-2020 Table 25 Mixed Retailers Outlets by Channel: Units 2015-2020 Table 26 Mixed Retailers Outlets by Channel: % Unit Growth 2015-2020 Table 27 Retailing GBO Company Shares: % Value 2016-2020 Table 28 Retailing GBN Brand Shares: % Value 2017-2020 Table 29 Store-based Retailing GBO Company Shares: % Value 2016-2020 Table 30 Store-based Retailing GBN Brand Shares: % Value 2017-2020 Table 31 Store-based Retailing LBN Brand Shares: Outlets 2017-2020 Table 32 Non-Store Retailing GBO Company Shares: % Value 2016-2020 Table 33 Non-Store Retailing GBN Brand Shares: % Value 2017-2020 Table 34 Grocery Retailers GBO Company Shares: % Value 2016-2020 Table 35 Grocery Retailers GBN Brand Shares: % Value 2017-2020 Table 36 Grocery Retailers LBN Brand Shares: Outlets 2017-2020 Table 37 Grocery Retailers LBN Brand Shares: Selling Space 2017-2020 Table 38 Non-Grocery Specialists GBO Company Shares: % Value 2016-2020 Table 39 Non-Grocery Specialists GBN Brand Shares: % Value 2017-2020 Table 40 Non-Grocery Specialists LBN Brand Shares: Outlets 2017-2020 Table 41 Non-Grocery Specialists LBN Brand Shares: Selling Space 2017-2020 Table 42 Mixed Retailers GBO Company Shares: % Value 2016-2020 Table 43 Mixed Retailers GBN Brand Shares: % Value 2017-2020 Table 44 Mixed Retailers LBN Brand Shares: Outlets 2017-2020 Table 45 Mixed Retailers LBN Brand Shares: Selling Space 2017-2020 Table 46 Forecast Sales in Retailing by Store-based vs Non-Store: Value 2020-2025 Table 47 Forecast Sales in Retailing by Store-based vs Non-Store: % Value Growth 2020-2025 Table 48 Forecast Sales in Store-based Retailing by Channel: Value 2020-2025 Table 49 Forecast Sales in Store-based Retailing by Channel: % Value Growth 2020-2025 Table 50 Forecast Store-based Retailing Outlets by Channel: Units 2020-2025 Table 51 Forecast Store-Based Retailing Outlets by Channel: % Unit Growth 2020-2025 Table 52 Forecast Sales in Non-Store Retailing by Channel: Value 2020-2025 Table 53 Forecast Sales in Non-Store Retailing by Channel: % Value Growth 2020-2025 Table 54 Grocery Retailers Forecasts: Value Sales, Outlets and Selling Space 2020-2025 Table 55 Grocery Retailers Forecasts: Value Sales, Outlets and Selling Space: % Growth 2020-2025 Table 56 Forecast Sales in Grocery Retailers by Channel: Value 2020-2025 Table 57 Forecast Sales in Grocery Retailers by Channel: % Value Growth 2020-2025 Table 58 Forecast Grocery Retailers Outlets by Channel: Units 2020-2025 Table 59 Forecast Grocery Retailers Outlets by Channel: % Unit Growth 2020-2025 Table 60 Non-Grocery Specialists Forecasts: Value Sales, Outlets and Selling Space 2020-2025 Table 61 Non-Grocery Specialists Forecasts: Value Sales, Outlets and Selling Space: % Growth 2020-2025 Table 62 Forecast Sales in Non-Grocery Specialists by Channel: Value 2020-2025 Table 63 Forecast Sales in Non-Grocery Specialists by Channel: % Value Growth 2020-2025 Table 64 Forecast Non-Grocery Specialists Outlets by Channel: Units 2020-2025 Table 65 Forecast Non-Grocery Specialists Outlets by Channel: % Unit Growth 2020-2025 Table 66 Mixed Retailers Forecasts: Value Sales, Outlets and Selling Space 2020-2025 Table 67 Mixed Retailers Forecasts: Value Sales, Outlets and Selling Space: % Growth 2020-2025 Table 68 Forecast Sales in Mixed Retailers by Channel: Value 2020-2025 Table 69 Forecast Sales in Mixed Retailers by Channel: % Value Growth 2020-2025 Table 70 Forecast Mixed Retailers Outlets by Channel: Units 2020-2025 Table 71 Forecast Mixed Retailers Outlets by Channel: % Unit Growth 2020-2025

DISCLAIMER

GLOBAL MACROECONOMIC ENVIRONMENT

GLOBAL INDUSTRY ENVIRONMENT

DEFINITIONS

SOURCES

Summary 2 Research Sources

Convenience Stores in the United Kingdom

KEY DATA FINDINGS

2020 IMPACT

Mobility restrictions encourage consumers to shop locally
Home seclusion trend increases demand for fresh groceries
Success of convenience stores attracts new entrants

RECOVERY AND OPPORTUNITIES

Convenience stores’ momentum to be blurred by value-driven purchases and e-commerce growth
Investment in omnichannel strategy will distinguish players
Product mix consisting of sustainable products challenges convenience stores

CHANNEL DATA

Table 72 Convenience Stores: Value Sales, Outlets and Selling Space 2015-2020 Table 73 Convenience Stores: Value Sales, Outlets and Selling Space: % Growth 2015-2020 Table 74 Convenience Stores GBO Company Shares: % Value 2016-2020 Table 75 Convenience Stores GBN Brand Shares: % Value 2017-2020 Table 76 Convenience Stores LBN Brand Shares: Outlets 2017-2020 Table 77 Convenience Stores LBN Brand Shares: Selling Space 2017-2020 Table 78 Convenience Stores Forecasts: Value Sales, Outlets and Selling Space 2020-2025 Table 79 Convenience Stores Forecasts: Value Sales, Outlets and Selling Space: % Growth 2020-2025

Discounters in the United Kingdom

KEY DATA FINDINGS

2020 IMPACT

Limited product range hinders winning position during lockdown
Pandemic forces discounters to offer online grocery services
Aldi maintains leading position through innovative solutions

RECOVERY AND OPPORTUNITIES

Store expansions and new formats will boost the channel’s future success
Economic uncertainty to attract consumers back to discounters
Could discounters benefit from adopting an omnichannel presence?

CHANNEL DATA

Table 80 Discounters: Value Sales, Outlets and Selling Space 2015-2020 Table 81 Discounters: Value Sales, Outlets and Selling Space: % Growth 2015-2020 Table 82 Discounters GBO Company Shares: % Value 2016-2020 Table 83 Discounters GBN Brand Shares: % Value 2017-2020 Table 84 Discounters LBN Brand Shares: Outlets 2017-2020 Table 85 Discounters LBN Brand Shares: Selling Space 2017-2020 Table 86 Discounters Forecasts: Value Sales, Outlets and Selling Space 2020-2025 Table 87 Discounters Forecasts: Value Sales, Outlets and Selling Space: % Growth 2020-2025

Hypermarkets in the United Kingdom

KEY DATA FINDINGS

2020 IMPACT

Stockpiling shakes up stagnant hypermarket sales
Asda sold to forecourt retailers and trials convenience concept
In-store partnerships are enhancing competition amongst big four hypermarkets

RECOVERY AND OPPORTUNITIES

Online ordering boom due to the pandemic will drive future sales
Sustainable solutions and new store formats to emerge
Net zero emissions delivery is among key priorities

CHANNEL DATA

Table 88 Hypermarkets: Value Sales, Outlets and Selling Space 2015-2020 Table 89 Hypermarkets: Value Sales, Outlets and Selling Space: % Growth 2015-2020 Table 90 Hypermarkets GBO Company Shares: % Value 2016-2020 Table 91 Hypermarkets GBN Brand Shares: % Value 2017-2020 Table 92 Hypermarkets LBN Brand Shares: Outlets 2017-2020 Table 93 Hypermarkets LBN Brand Shares: Selling Space 2017-2020 Table 94 Hypermarkets Forecasts: Value Sales, Outlets and Selling Space 2020-2025 Table 95 Hypermarkets Forecasts: Value Sales, Outlets and Selling Space: % Growth 2020-2025

Supermarkets in the United Kingdom

KEY DATA FINDINGS

2020 IMPACT

Stockpiling trend and wide product range boost supermarket sales
Pandemic increases popularity of private label products
Uncertain economic environment further accelerates pricing competition

RECOVERY AND OPPORTUNITIES

Omnichannel strategies accelerated by the pandemic will also drive future growth
Enhancing the in-store experience proves key in attracting consumers
Sustainable products and delivery to distinguish players in the future

CHANNEL DATA

Table 96 Supermarkets: Value Sales, Outlets and Selling Space 2015-2020 Table 97 Supermarkets: Value Sales, Outlets and Selling Space: % Growth 2015-2020 Table 98 Supermarkets GBO Company Shares: % Value 2016-2020 Table 99 Supermarkets GBN Brand Shares: % Value 2017-2020 Table 100 Supermarkets LBN Brand Shares: Outlets 2017-2020 Table 101 Supermarkets LBN Brand Shares: Selling Space 2017-2020 Table 102 Supermarkets Forecasts: Value Sales, Outlets and Selling Space 2020-2025 Table 103 Supermarkets Forecasts: Value Sales, Outlets and Selling Space: % Growth 2020-2025

Traditional Grocery Retailers in the United Kingdom

KEY DATA FINDINGS

2020 IMPACT

Limited offer hampers growth while demand for healthy/organic options serve as a helping hand
Demand for alcoholic drinks and confectionery increases
Holland & Barrett maintains leadership of highly fragmented competitive landscape

RECOVERY AND OPPORTUNITIES

Traditional grocery retailers to benefit from omnichannel presence in the future
Wine specialists to be challenged by modern grocery offers
Traditional grocery retailers to benefit from the evolving health trend

CHANNEL DATA

Table 104 Traditional Grocery Retailers: Value Sales, Outlets and Selling Space 2015-2020 Table 105 Traditional Grocery Retailers: Value Sales, Outlets and Selling Space: % Growth 2015-2020 Table 106 Traditional Grocery Retailers GBO Company Shares: % Value 2016-2020 Table 107 Traditional Grocery Retailers GBN Brand Shares: % Value 2017-2020 Table 108 Traditional Grocery Retailers LBN Brand Shares: Outlets 2017-2020 Table 109 Traditional Grocery Retailers LBN Brand Shares: Selling Space 2017-2020 Table 110 Traditional Grocery Retailers Forecasts: Value Sales, Outlets and Selling Space 2020-2025 Table 111 Traditional Grocery Retailers Forecasts: Value Sales, Outlets and Selling Space: % Growth 2020-2025

Apparel and Footwear Specialist Retailers in the United Kingdom

KEY DATA FINDINGS

2020 IMPACT

COVID-19 accelerates the struggle of apparel and footwear specialist retailers
Online offers, discounted prices and loyalty programmes encourage sales
Changing competitive landscape due to collapse of multiple players

RECOVERY AND OPPORTUNITIES

New in-store shopping concepts to change the way consumers shop
Retailers set to increasingly target retail parks as their distribution locations
Virtual try-ons to offer alternative to traditional fitting rooms

CHANNEL DATA

Table 112 Apparel And Footwear Specialist Retailers: Value Sales, Outlets and Selling Space 2015-2020 Table 113 Apparel And Footwear Specialist Retailers: Value Sales, Outlets and Selling Space: % Growth 2015-2020 Table 114 Apparel And Footwear Specialist Retailers GBO Company Shares: % Value 2016-2020 Table 115 Apparel And Footwear Specialist Retailers GBN Brand Shares: % Value 2017-2020 Table 116 Apparel And Footwear Specialist Retailers LBN Brand Shares: Outlets 2017-2020 Table 117 Apparel And Footwear Specialist Retailers LBN Brand Shares: Selling Space 2017-2020 Table 118 Apparel And Footwear Specialist Retailers Forecasts: Value Sales, Outlets and Selling Space 2020-2025 Table 119 Apparel And Footwear Specialist Retailers Forecasts: Value Sales, Outlets and Selling Space: % Growth 2020-2025

Electronics and Appliance Specialist Retailers in the United Kingdom

KEY DATA FINDINGS

2020 IMPACT

Pandemic drives drop in footfall and big-ticket item sales
Retail sales shift from specialist channel to grocery retailers during the pandemic
Carphone Warehouse moves most of its sales to e-commerce

RECOVERY AND OPPORTUNITIES

Retailers’ increasing digital strategies are likely to hinder recovery
In-store experiences will attract customers back to the high street
Strengthening property market set to positively impact big-ticket sales

CHANNEL DATA

Table 120 Electronics and Appliance Specialist Retailers: Value Sales, Outlets and Selling Space 2015-2020 Table 121 Electronics and Appliance Specialist Retailers: Value Sales, Outlets and Selling Space: % Growth 2015-2020 Table 122 Electronics and Appliance Specialist Retailers GBO Company Shares: % Value 2016-2020 Table 123 Electronics and Appliance Specialist Retailers GBN Brand Shares: % Value 2017-2020 Table 124 Electronics and Appliance Specialist Retailers LBN Brand Shares: Outlets 2017-2020 Table 125 Electronics and Appliance Specialist Retailers LBN Brand Shares: Selling Space 2017-2020 Table 126 Electronics and Appliance Specialist Retailers Forecasts: Value Sales, Outlets and Selling Space 2020-2025 Table 127 Electronics and Appliance Specialist Retailers Forecasts: Value Sales, Outlets and Selling Space: % Growth 2020-2025

Health and Beauty Specialist Retailers in the United Kingdom

KEY DATA FINDINGS

2020 IMPACT

Despite declining in-store sales, demand for personal protective equipment (PPE) and personal hygiene products thrive
Pandemic increases competition from grocery retailers and e-commerce
Boots remains overall leader with shifting focus towards essential products

RECOVERY AND OPPORTUNITIES

Partnerships and pop-up store strategies to drive sales
Technology to become integral part of in-store experience
Increasing emphasis on sustainable products and store formats

CHANNEL DATA

Table 128 Health and Beauty Specialist Retailers: Value Sales, Outlets and Selling Space 2015-2020 Table 129 Health and Beauty Specialist Retailers: Value Sales, Outlets and Selling Space: % Growth 2015-2020 Table 130 Sales in Health and Beauty Specialist Retailers by Channel: Value 2015-2020 Table 131 Sales in Health and Beauty Specialist Retailers by Channel: % Value Growth 2015-2020 Table 132 Health and Beauty Specialist Retailers GBO Company Shares: % Value 2016-2020 Table 133 Health and Beauty Specialist Retailers GBN Brand Shares: % Value 2017-2020 Table 134 Health and Beauty Specialist Retailers LBN Brand Shares: Outlets 2017-2020 Table 135 Health and Beauty Specialist Retailers LBN Brand Shares: Selling Space 2017-2020 Table 136 Health and Beauty Specialist Retailers Forecasts: Value Sales, Outlets and Selling Space 2020-2025 Table 137 Health and Beauty Specialist Retailers Forecasts: Value Sales, Outlets and Selling Space: % Growth 2020-2025 Table 138 Forecast Sales in Health and Beauty Specialist Retailers by Channel: Value 2020-2025 Table 139 Forecast Sales in Health and Beauty Specialist Retailers by Channel: % Value Growth 2020-2025

Home and Garden Specialist Retailers in the United Kingdom

KEY DATA FINDINGS

2020 IMPACT

DIY and gardening trends drive sales during spring lockdown
Store closures during lockdowns result in e-commerce gaining share
B&Q maintains leading position, small players suffer in price competition

RECOVERY AND OPPORTUNITIES

Home renovation to boost sales recovery through sales of big-ticket item
Discounted prices could contribute to market consolidation
Strengthening housing market likely to have a positive impact on the channel

CHANNEL DATA

Table 140 Home and Garden Specialist Retailers: Value Sales, Outlets and Selling Space 2015-2020 Table 141 Home and Garden Specialist Retailers: Value Sales, Outlets and Selling Space: % Growth 2015-2020 Table 142 Sales in Home and Garden Specialist Retailers by Channel: Value 2015-2020 Table 143 Sales in Home and Garden Specialist Retailers by Channel: % Value Growth 2015-2020 Table 144 Home and Garden Specialist Retailers GBO Company Shares: % Value 2016-2020 Table 145 Home and Garden Specialist Retailers GBN Brand Shares: % Value 2017-2020 Table 146 Home and Garden Specialist Retailers LBN Brand Shares: Outlets 2017-2020 Table 147 Home and Garden Specialist Retailers LBN Brand Shares: Selling Space 2017-2020 Table 148 Home and Garden Specialist Retailers Forecasts: Value Sales, Outlets and Selling Space 2020-2025 Table 149 Home and Garden Specialist Retailers Forecasts: Value Sales, Outlets and Selling Space: % Growth 2020-2025 Table 150 Forecast Sales in Home and Garden Specialist Retailers by Channel: Value 2020-2025 Table 151 Forecast Sales in Home and Garden Specialist Retailers by Channel: % Value Growth 2020-2025

Department Stores in the United Kingdom

KEY DATA FINDINGS

2020 IMPACT

High street crisis and COVID-19 negatively impacts department stores
Department stores expand online purchases and home delivery
Marks & Spencer gains further value share to maintain leading position in 2020

RECOVERY AND OPPORTUNITIES

Services and technology to enhance in-store experience
Trialling new store formats and partnerships to revolutionise the channel
Heavy reliance on tourists will hinder stronger recovery

CHANNEL DATA

Table 152 Department Stores: Value Sales, Outlets and Selling Space 2015-2020 Table 153 Department Stores: Value Sales, Outlets and Selling Space: % Growth 2015-2020 Table 154 Department Stores GBO Company Shares: % Value 2016-2020 Table 155 Department Stores GBN Brand Shares: % Value 2017-2020 Table 156 Department Stores LBN Brand Shares: Outlets 2017-2020 Table 157 Department Stores LBN Brand Shares: Selling Space 2017-2020 Table 158 Department Stores Forecasts: Value Sales, Outlets and Selling Space 2020-2025 Table 159 Department Stores Forecasts: Value Sales, Outlets and Selling Space: % Growth 2020-2025

Variety Stores in the United Kingdom

KEY DATA FINDINGS

2020 IMPACT

Despite declines, some variety stores receive boost due to “essential retail” classification during lockdowns
Pandemic encourages variety stores to expand online
Key players record a good year, despite overall store closures

RECOVERY AND OPPORTUNITIES

The recession to encourage move towards variety stores amongst consumers
Variety stores selling online – Is it an opportunity or a challenge?
Technology and in-store provide opportunities to boost sales

CHANNEL DATA

Table 160 Variety Stores: Value Sales, Outlets and Selling Space 2015-2020 Table 161 Variety Stores: Value Sales, Outlets and Selling Space: % Growth 2015-2020 Table 162 Variety Stores GBO Company Shares: % Value 2016-2020 Table 163 Variety Stores GBN Brand Shares: % Value 2017-2020 Table 164 Variety Stores LBN Brand Shares: Outlets 2017-2020 Table 165 Variety Stores LBN Brand Shares: Selling Space 2017-2020 Table 166 Variety Stores Forecasts: Value Sales, Outlets and Selling Space 2020-2025 Table 167 Variety Stores Forecasts: Value Sales, Outlets and Selling Space: % Growth 2020-2025

Warehouse Clubs in the United Kingdom

KEY DATA FINDINGS

2020 IMPACT

Warehouse clubs benefits from “essential” classification during pandemic
Online operations to boost sales despite increasing competition from grocery retailers
Costco remains the only player in warehouse clubs

RECOVERY AND OPPORTUNITIES

Positive outlook for warehouse clubs, low prices will drive growth
Click-and-collect service could generate sales and increase competition with discounters

CHANNEL DATA

Table 168 Warehouse Clubs: Value Sales, Outlets and Selling Space 2015-2020 Table 169 Warehouse Clubs: Value Sales, Outlets and Selling Space: % Growth 2015-2020 Table 170 Warehouse Clubs GBO Company Shares: % Value 2016-2020 Table 171 Warehouse Clubs GBN Brand Shares: % Value 2017-2020 Table 172 Warehouse Clubs LBN Brand Shares: Outlets 2017-2020 Table 173 Warehouse Clubs LBN Brand Shares: Selling Space 2017-2020 Table 174 Warehouse Clubs Forecasts: Value Sales, Outlets and Selling Space 2020-2025 Table 175 Warehouse Clubs Forecasts: Value Sales, Outlets and Selling Space: % Growth 2020-2025

Direct Selling in the United Kingdom

KEY DATA FINDINGS

2020 IMPACT

Remote connection and social media supports direct sales increase
Beauty and personal care remains popular, but home-related categories gain sales share
Avon continues to lead fragmented competitive landscape

RECOVERY AND OPPORTUNITIES

Online sales set to become the “new normal” for direct selling
Apparel and footwear direct selling offers further potential
Remote direct sales set to attract new sellers

CHANNEL DATA

Table 176 Direct Selling by Category: Value 2015-2020 Table 177 Direct Selling by Category: % Value Growth 2015-2020 Table 178 Direct Selling GBO Company Shares: % Value 2016-2020 Table 179 Direct Selling GBN Brand Shares: % Value 2017-2020 Table 180 Direct Selling Forecasts by Category: Value 2020-2025 Table 181 Direct Selling Forecasts by Category: % Value Growth 2020-2025

Homeshopping in the United Kingdom

KEY DATA FINDINGS

2020 IMPACT

Homeshopping’s integration as part of multichannel strategy continues
Food and drink is least impacted category, while consumer electronics struggles with severe declines
Next continues to lead fragmented competitive landscape

RECOVERY AND OPPORTUNITIES

E-commerce to cannibalise homeshopping
A number of product categories will retain minimal presence

CHANNEL DATA

Table 182 Homeshopping by Category: Value 2015-2020 Table 183 Homeshopping by Category: % Value Growth 2015-2020 Table 184 Homeshopping GBO Company Shares: % Value 2016-2020 Table 185 Homeshopping GBN Brand Shares: % Value 2017-2020 Table 186 Homeshopping Forecasts by Category: Value 2020-2025 Table 187 Homeshopping Forecasts by Category: % Value Growth 2020-2025

Vending in the United Kingdom

KEY DATA FINDINGS

2020 IMPACT

Lack of footfall results in declining sales for channel, despite demand for PPE vending
Pandemic accelerates the need for contactless payment at vending machines
Convenience locations contribute to success of Costa Express

RECOVERY AND OPPORTUNITIES

Convenience factor will drive sales recovery
Personalisation is key to vending’s future success
Healthier offers and sustainable packaging likely over the forecast period

CHANNEL DATA

Table 188 Vending by Category: Value 2015-2020 Table 189 Vending by Category: % Value Growth 2015-2020 Table 190 Vending GBO Company Shares: % Value 2016-2020 Table 191 Vending GBN Brand Shares: % Value 2017-2020 Table 192 Vending Forecasts by Category: Value 2020-2025 Table 193 Vending Forecasts by Category: % Value Growth 2020-2025

E-Commerce in the United Kingdom

KEY DATA FINDINGS

2020 IMPACT

E-commerce records impressive current value growth supported by lockdown restrictions
E-commerce boom causes capacity and operational challenges
E-commerce giant Amazon.com maintains leading position in 2020

RECOVERY AND OPPORTUNITIES

Omnichannel strategy is key for traditional bricks-and-mortar retailers to survive
Personalisation and high-tech solutions as key tools of premium online experience
Foreign e-commerce reaching maturity, Brexit will slow down sales growth

CHANNEL DATA

Table 194 E-Commerce by Channel and Category: Value 2015-2020 Table 195 E-Commerce by Channel and Category: % Value Growth 2015-2020 Table 196 E-Commerce GBO Company Shares: % Value 2016-2020 Table 197 E-Commerce GBN Brand Shares: % Value 2017-2020 Table 198 Forecast E-Commerce by Channel and Category: Value 2020-2025 Table 199 Forecast E-Commerce by Channel and Category: % Value Growth 2020-2025

Mobile E-Commerce in the United Kingdom

KEY DATA FINDINGS

2020 IMPACT

Changing lifestyles boost m-commerce
Mobile platform is key for providing personalised offers
Digital wallet use via in-app is set to become the new norm

RECOVERY AND OPPORTUNITIE

M-commerce set to continue to gain share within e-commerce
Chatbots will boost the consumer experience
Shoppable social media to play key role in omnichannel strategies

CHANNEL DATA

Table 200 Mobile E-Commerce: Value 2015-2020 Table 201 Mobile E-Commerce: % Value Growth 2015-2020 Table 202 Mobile E-Commerce Forecasts: Value 2020-2025 Table 203 Mobile E-Commerce Forecasts: % Value Growth 2020-2025

Food and Drink E-Commerce in the United Kingdom

KEY DATA FINDINGS

2020 IMPACT

Demand for food and drink e-commerce skyrockets during the pandemic
Hyperlocal delivery services drive food and drink e-commerce
Players record strong growth and increase their value share in 2020

RECOVERY AND OPPORTUNITIES

Retailers continue to adapt logistics in order to fulfil new demands
Ingredient boxes gain traction during pandemic
Net zero emissions is an important aim of food and drink deliveries

CHANNEL DATA

Table 204 Food and Drink E-Commerce: Value 2015-2020 Table 205 Food and Drink E-Commerce: % Value Growth 2015-2020 Table 206 Food and Drink E-Commerce Forecasts: Value 2020-2025 Table 207 Food and Drink E-Commerce Forecasts: % Value Growth 2020-2025
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