Retailing in the United Kingdom

Retailing in the United Kingdom

EXECUTIVE SUMMARY

COVID-19 impact on retailing

COVID-19 country impact

Pandemic shifts consumer towards one-stop shopping

Retailers rely on high-tech solutions to adapt to new norms

What next for retailing?

OPERATING ENVIRONMENT

Informal retailing

Opening hours

Summary 1 Standard Opening Hours by Channel Type 2020

Physical retail landscape

Cash and carry

Seasonality

Valentine's Day
Mothering Sunday
Easter
Back to school
Black Friday/Cyber Monday/Cyber Weekend
Christmas

Payments and delivery

Emerging business models

MARKET DATA

Table 1 Sales in Retailing by Store-based vs Non-Store: Value 2015-2020
Table 2 Sales in Retailing by Store-based vs Non-Store: % Value Growth 2015-2020
Table 3 Sales in Store-based Retailing by Channel: Value 2015-2020
Table 4 Sales in Store-based Retailing by Channel: % Value Growth 2015-2020
Table 5 Store-based Retailing Outlets by Channel: Units 2015-2020
Table 6 Store-based Retailing Outlets by Channel: % Unit Growth 2015-2020
Table 7 Sales in Non-Store Retailing by Channel: Value 2015-2020
Table 8 Sales in Non-Store Retailing by Channel: % Value Growth 2015-2020
Table 9 Grocery Retailers: Value Sales, Outlets and Selling Space 2015-2020
Table 10 Grocery Retailers: Value Sales, Outlets and Selling Space: % Growth 2015-2020
Table 11 Sales in Grocery Retailers by Channel: Value 2015-2020
Table 12 Sales in Grocery Retailers by Channel: % Value Growth 2015-2020
Table 13 Grocery Retailers Outlets by Channel: Units 2015-2020
Table 14 Grocery Retailers Outlets by Channel: % Unit Growth 2015-2020
Table 15 Non-Grocery Specialists: Value Sales, Outlets and Selling Space 2015-2020
Table 16 Non-Grocery Specialists: Value Sales, Outlets and Selling Space: % Growth 2015-2020
Table 17 Sales in Non-Grocery Specialists by Channel: Value 2015-2020
Table 18 Sales in Non-Grocery Specialists by Channel: % Value Growth 2015-2020
Table 19 Non-Grocery Specialists Outlets by Channel: Units 2015-2020
Table 20 Non-Grocery Specialists Outlets by Channel: % Unit Growth 2015-2020
Table 21 Mixed Retailers: Value Sales, Outlets and Selling Space 2015-2020
Table 22 Mixed Retailers: Value Sales, Outlets and Selling Space: % Growth 2015-2020
Table 23 Sales in Mixed Retailers by Channel: Value 2015-2020
Table 24 Sales in Mixed Retailers by Channel: % Value Growth 2015-2020
Table 25 Mixed Retailers Outlets by Channel: Units 2015-2020
Table 26 Mixed Retailers Outlets by Channel: % Unit Growth 2015-2020
Table 27 Retailing GBO Company Shares: % Value 2016-2020
Table 28 Retailing GBN Brand Shares: % Value 2017-2020
Table 29 Store-based Retailing GBO Company Shares: % Value 2016-2020
Table 30 Store-based Retailing GBN Brand Shares: % Value 2017-2020
Table 31 Store-based Retailing LBN Brand Shares: Outlets 2017-2020
Table 32 Non-Store Retailing GBO Company Shares: % Value 2016-2020
Table 33 Non-Store Retailing GBN Brand Shares: % Value 2017-2020
Table 34 Grocery Retailers GBO Company Shares: % Value 2016-2020
Table 35 Grocery Retailers GBN Brand Shares: % Value 2017-2020
Table 36 Grocery Retailers LBN Brand Shares: Outlets 2017-2020
Table 37 Grocery Retailers LBN Brand Shares: Selling Space 2017-2020
Table 38 Non-Grocery Specialists GBO Company Shares: % Value 2016-2020
Table 39 Non-Grocery Specialists GBN Brand Shares: % Value 2017-2020
Table 40 Non-Grocery Specialists LBN Brand Shares: Outlets 2017-2020
Table 41 Non-Grocery Specialists LBN Brand Shares: Selling Space 2017-2020
Table 42 Mixed Retailers GBO Company Shares: % Value 2016-2020
Table 43 Mixed Retailers GBN Brand Shares: % Value 2017-2020
Table 44 Mixed Retailers LBN Brand Shares: Outlets 2017-2020
Table 45 Mixed Retailers LBN Brand Shares: Selling Space 2017-2020
Table 46 Forecast Sales in Retailing by Store-based vs Non-Store: Value 2020-2025
Table 47 Forecast Sales in Retailing by Store-based vs Non-Store: % Value Growth 2020-2025
Table 48 Forecast Sales in Store-based Retailing by Channel: Value 2020-2025
Table 49 Forecast Sales in Store-based Retailing by Channel: % Value Growth 2020-2025
Table 50 Forecast Store-based Retailing Outlets by Channel: Units 2020-2025
Table 51 Forecast Store-Based Retailing Outlets by Channel: % Unit Growth 2020-2025
Table 52 Forecast Sales in Non-Store Retailing by Channel: Value 2020-2025
Table 53 Forecast Sales in Non-Store Retailing by Channel: % Value Growth 2020-2025
Table 54 Grocery Retailers Forecasts: Value Sales, Outlets and Selling Space 2020-2025
Table 55 Grocery Retailers Forecasts: Value Sales, Outlets and Selling Space: % Growth 2020-2025
Table 56 Forecast Sales in Grocery Retailers by Channel: Value 2020-2025
Table 57 Forecast Sales in Grocery Retailers by Channel: % Value Growth 2020-2025
Table 58 Forecast Grocery Retailers Outlets by Channel: Units 2020-2025
Table 59 Forecast Grocery Retailers Outlets by Channel: % Unit Growth 2020-2025
Table 60 Non-Grocery Specialists Forecasts: Value Sales, Outlets and Selling Space 2020-2025
Table 61 Non-Grocery Specialists Forecasts: Value Sales, Outlets and Selling Space: % Growth 2020-2025
Table 62 Forecast Sales in Non-Grocery Specialists by Channel: Value 2020-2025
Table 63 Forecast Sales in Non-Grocery Specialists by Channel: % Value Growth 2020-2025
Table 64 Forecast Non-Grocery Specialists Outlets by Channel: Units 2020-2025
Table 65 Forecast Non-Grocery Specialists Outlets by Channel: % Unit Growth 2020-2025
Table 66 Mixed Retailers Forecasts: Value Sales, Outlets and Selling Space 2020-2025
Table 67 Mixed Retailers Forecasts: Value Sales, Outlets and Selling Space: % Growth 2020-2025
Table 68 Forecast Sales in Mixed Retailers by Channel: Value 2020-2025
Table 69 Forecast Sales in Mixed Retailers by Channel: % Value Growth 2020-2025
Table 70 Forecast Mixed Retailers Outlets by Channel: Units 2020-2025
Table 71 Forecast Mixed Retailers Outlets by Channel: % Unit Growth 2020-2025

DISCLAIMER

GLOBAL MACROECONOMIC ENVIRONMENT

GLOBAL INDUSTRY ENVIRONMENT

DEFINITIONS

SOURCES

Summary 2 Research Sources

Convenience Stores in the United Kingdom

KEY DATA FINDINGS

2020 IMPACT

Mobility restrictions encourage consumers to shop locally

Home seclusion trend increases demand for fresh groceries

Success of convenience stores attracts new entrants

RECOVERY AND OPPORTUNITIES

Convenience stores’ momentum to be blurred by value-driven purchases and e-commerce growth

Investment in omnichannel strategy will distinguish players

Product mix consisting of sustainable products challenges convenience stores

CHANNEL DATA

Table 72 Convenience Stores: Value Sales, Outlets and Selling Space 2015-2020
Table 73 Convenience Stores: Value Sales, Outlets and Selling Space: % Growth 2015-2020
Table 74 Convenience Stores GBO Company Shares: % Value 2016-2020
Table 75 Convenience Stores GBN Brand Shares: % Value 2017-2020
Table 76 Convenience Stores LBN Brand Shares: Outlets 2017-2020
Table 77 Convenience Stores LBN Brand Shares: Selling Space 2017-2020
Table 78 Convenience Stores Forecasts: Value Sales, Outlets and Selling Space 2020-2025
Table 79 Convenience Stores Forecasts: Value Sales, Outlets and Selling Space: % Growth 2020-2025

Discounters in the United Kingdom

KEY DATA FINDINGS

2020 IMPACT

Limited product range hinders winning position during lockdown

Pandemic forces discounters to offer online grocery services

Aldi maintains leading position through innovative solutions

RECOVERY AND OPPORTUNITIES

Store expansions and new formats will boost the channel’s future success

Economic uncertainty to attract consumers back to discounters

Could discounters benefit from adopting an omnichannel presence?

CHANNEL DATA

Table 80 Discounters: Value Sales, Outlets and Selling Space 2015-2020
Table 81 Discounters: Value Sales, Outlets and Selling Space: % Growth 2015-2020
Table 82 Discounters GBO Company Shares: % Value 2016-2020
Table 83 Discounters GBN Brand Shares: % Value 2017-2020
Table 84 Discounters LBN Brand Shares: Outlets 2017-2020
Table 85 Discounters LBN Brand Shares: Selling Space 2017-2020
Table 86 Discounters Forecasts: Value Sales, Outlets and Selling Space 2020-2025
Table 87 Discounters Forecasts: Value Sales, Outlets and Selling Space: % Growth 2020-2025

Hypermarkets in the United Kingdom

KEY DATA FINDINGS

2020 IMPACT

Stockpiling shakes up stagnant hypermarket sales

Asda sold to forecourt retailers and trials convenience concept

In-store partnerships are enhancing competition amongst big four hypermarkets

RECOVERY AND OPPORTUNITIES

Online ordering boom due to the pandemic will drive future sales

Sustainable solutions and new store formats to emerge

Net zero emissions delivery is among key priorities

CHANNEL DATA

Table 88 Hypermarkets: Value Sales, Outlets and Selling Space 2015-2020
Table 89 Hypermarkets: Value Sales, Outlets and Selling Space: % Growth 2015-2020
Table 90 Hypermarkets GBO Company Shares: % Value 2016-2020
Table 91 Hypermarkets GBN Brand Shares: % Value 2017-2020
Table 92 Hypermarkets LBN Brand Shares: Outlets 2017-2020
Table 93 Hypermarkets LBN Brand Shares: Selling Space 2017-2020
Table 94 Hypermarkets Forecasts: Value Sales, Outlets and Selling Space 2020-2025
Table 95 Hypermarkets Forecasts: Value Sales, Outlets and Selling Space: % Growth 2020-2025

Supermarkets in the United Kingdom

KEY DATA FINDINGS

2020 IMPACT

Stockpiling trend and wide product range boost supermarket sales

Pandemic increases popularity of private label products

Uncertain economic environment further accelerates pricing competition

RECOVERY AND OPPORTUNITIES

Omnichannel strategies accelerated by the pandemic will also drive future growth

Enhancing the in-store experience proves key in attracting consumers

Sustainable products and delivery to distinguish players in the future

CHANNEL DATA

Table 96 Supermarkets: Value Sales, Outlets and Selling Space 2015-2020
Table 97 Supermarkets: Value Sales, Outlets and Selling Space: % Growth 2015-2020
Table 98 Supermarkets GBO Company Shares: % Value 2016-2020
Table 99 Supermarkets GBN Brand Shares: % Value 2017-2020
Table 100 Supermarkets LBN Brand Shares: Outlets 2017-2020
Table 101 Supermarkets LBN Brand Shares: Selling Space 2017-2020
Table 102 Supermarkets Forecasts: Value Sales, Outlets and Selling Space 2020-2025
Table 103 Supermarkets Forecasts: Value Sales, Outlets and Selling Space: % Growth 2020-2025

Traditional Grocery Retailers in the United Kingdom

KEY DATA FINDINGS

2020 IMPACT

Limited offer hampers growth while demand for healthy/organic options serve as a helping hand

Demand for alcoholic drinks and confectionery increases

Holland & Barrett maintains leadership of highly fragmented competitive landscape

RECOVERY AND OPPORTUNITIES

Traditional grocery retailers to benefit from omnichannel presence in the future

Wine specialists to be challenged by modern grocery offers

Traditional grocery retailers to benefit from the evolving health trend

CHANNEL DATA

Table 104 Traditional Grocery Retailers: Value Sales, Outlets and Selling Space 2015-2020
Table 105 Traditional Grocery Retailers: Value Sales, Outlets and Selling Space: % Growth 2015-2020
Table 106 Traditional Grocery Retailers GBO Company Shares: % Value 2016-2020
Table 107 Traditional Grocery Retailers GBN Brand Shares: % Value 2017-2020
Table 108 Traditional Grocery Retailers LBN Brand Shares: Outlets 2017-2020
Table 109 Traditional Grocery Retailers LBN Brand Shares: Selling Space 2017-2020
Table 110 Traditional Grocery Retailers Forecasts: Value Sales, Outlets and Selling Space 2020-2025
Table 111 Traditional Grocery Retailers Forecasts: Value Sales, Outlets and Selling Space: % Growth 2020-2025

Apparel and Footwear Specialist Retailers in the United Kingdom

KEY DATA FINDINGS

2020 IMPACT

COVID-19 accelerates the struggle of apparel and footwear specialist retailers

Online offers, discounted prices and loyalty programmes encourage sales

Changing competitive landscape due to collapse of multiple players

RECOVERY AND OPPORTUNITIES

New in-store shopping concepts to change the way consumers shop

Retailers set to increasingly target retail parks as their distribution locations

Virtual try-ons to offer alternative to traditional fitting rooms

CHANNEL DATA

Table 112 Apparel And Footwear Specialist Retailers: Value Sales, Outlets and Selling Space 2015-2020
Table 113 Apparel And Footwear Specialist Retailers: Value Sales, Outlets and Selling Space: % Growth 2015-2020
Table 114 Apparel And Footwear Specialist Retailers GBO Company Shares: % Value 2016-2020
Table 115 Apparel And Footwear Specialist Retailers GBN Brand Shares: % Value 2017-2020
Table 116 Apparel And Footwear Specialist Retailers LBN Brand Shares: Outlets 2017-2020
Table 117 Apparel And Footwear Specialist Retailers LBN Brand Shares: Selling Space 2017-2020
Table 118 Apparel And Footwear Specialist Retailers Forecasts: Value Sales, Outlets and Selling Space 2020-2025
Table 119 Apparel And Footwear Specialist Retailers Forecasts: Value Sales, Outlets and Selling Space: % Growth 2020-2025

Electronics and Appliance Specialist Retailers in the United Kingdom

KEY DATA FINDINGS

2020 IMPACT

Pandemic drives drop in footfall and big-ticket item sales

Retail sales shift from specialist channel to grocery retailers during the pandemic

Carphone Warehouse moves most of its sales to e-commerce

RECOVERY AND OPPORTUNITIES

Retailers’ increasing digital strategies are likely to hinder recovery

In-store experiences will attract customers back to the high street

Strengthening property market set to positively impact big-ticket sales

CHANNEL DATA

Table 120 Electronics and Appliance Specialist Retailers: Value Sales, Outlets and Selling Space 2015-2020
Table 121 Electronics and Appliance Specialist Retailers: Value Sales, Outlets and Selling Space: % Growth 2015-2020
Table 122 Electronics and Appliance Specialist Retailers GBO Company Shares: % Value 2016-2020
Table 123 Electronics and Appliance Specialist Retailers GBN Brand Shares: % Value 2017-2020
Table 124 Electronics and Appliance Specialist Retailers LBN Brand Shares: Outlets 2017-2020
Table 125 Electronics and Appliance Specialist Retailers LBN Brand Shares: Selling Space 2017-2020
Table 126 Electronics and Appliance Specialist Retailers Forecasts: Value Sales, Outlets and Selling Space 2020-2025
Table 127 Electronics and Appliance Specialist Retailers Forecasts: Value Sales, Outlets and Selling Space: % Growth 2020-2025

Health and Beauty Specialist Retailers in the United Kingdom

KEY DATA FINDINGS

2020 IMPACT

Despite declining in-store sales, demand for personal protective equipment (PPE) and personal hygiene products thrive

Pandemic increases competition from grocery retailers and e-commerce

Boots remains overall leader with shifting focus towards essential products

RECOVERY AND OPPORTUNITIES

Partnerships and pop-up store strategies to drive sales

Technology to become integral part of in-store experience

Increasing emphasis on sustainable products and store formats

CHANNEL DATA

Table 128 Health and Beauty Specialist Retailers: Value Sales, Outlets and Selling Space 2015-2020
Table 129 Health and Beauty Specialist Retailers: Value Sales, Outlets and Selling Space: % Growth 2015-2020
Table 130 Sales in Health and Beauty Specialist Retailers by Channel: Value 2015-2020
Table 131 Sales in Health and Beauty Specialist Retailers by Channel: % Value Growth 2015-2020
Table 132 Health and Beauty Specialist Retailers GBO Company Shares: % Value 2016-2020
Table 133 Health and Beauty Specialist Retailers GBN Brand Shares: % Value 2017-2020
Table 134 Health and Beauty Specialist Retailers LBN Brand Shares: Outlets 2017-2020
Table 135 Health and Beauty Specialist Retailers LBN Brand Shares: Selling Space 2017-2020
Table 136 Health and Beauty Specialist Retailers Forecasts: Value Sales, Outlets and Selling Space 2020-2025
Table 137 Health and Beauty Specialist Retailers Forecasts: Value Sales, Outlets and Selling Space: % Growth 2020-2025
Table 138 Forecast Sales in Health and Beauty Specialist Retailers by Channel: Value 2020-2025
Table 139 Forecast Sales in Health and Beauty Specialist Retailers by Channel: % Value Growth 2020-2025

Home and Garden Specialist Retailers in the United Kingdom

KEY DATA FINDINGS

2020 IMPACT

DIY and gardening trends drive sales during spring lockdown

Store closures during lockdowns result in e-commerce gaining share

B&Q maintains leading position, small players suffer in price competition

RECOVERY AND OPPORTUNITIES

Home renovation to boost sales recovery through sales of big-ticket item

Discounted prices could contribute to market consolidation

Strengthening housing market likely to have a positive impact on the channel

CHANNEL DATA

Table 140 Home and Garden Specialist Retailers: Value Sales, Outlets and Selling Space 2015-2020
Table 141 Home and Garden Specialist Retailers: Value Sales, Outlets and Selling Space: % Growth 2015-2020
Table 142 Sales in Home and Garden Specialist Retailers by Channel: Value 2015-2020
Table 143 Sales in Home and Garden Specialist Retailers by Channel: % Value Growth 2015-2020
Table 144 Home and Garden Specialist Retailers GBO Company Shares: % Value 2016-2020
Table 145 Home and Garden Specialist Retailers GBN Brand Shares: % Value 2017-2020
Table 146 Home and Garden Specialist Retailers LBN Brand Shares: Outlets 2017-2020
Table 147 Home and Garden Specialist Retailers LBN Brand Shares: Selling Space 2017-2020
Table 148 Home and Garden Specialist Retailers Forecasts: Value Sales, Outlets and Selling Space 2020-2025
Table 149 Home and Garden Specialist Retailers Forecasts: Value Sales, Outlets and Selling Space: % Growth 2020-2025
Table 150 Forecast Sales in Home and Garden Specialist Retailers by Channel: Value 2020-2025
Table 151 Forecast Sales in Home and Garden Specialist Retailers by Channel: % Value Growth 2020-2025

Department Stores in the United Kingdom

KEY DATA FINDINGS

2020 IMPACT

High street crisis and COVID-19 negatively impacts department stores

Department stores expand online purchases and home delivery

Marks & Spencer gains further value share to maintain leading position in 2020

RECOVERY AND OPPORTUNITIES

Services and technology to enhance in-store experience

Trialling new store formats and partnerships to revolutionise the channel

Heavy reliance on tourists will hinder stronger recovery

CHANNEL DATA

Table 152 Department Stores: Value Sales, Outlets and Selling Space 2015-2020
Table 153 Department Stores: Value Sales, Outlets and Selling Space: % Growth 2015-2020
Table 154 Department Stores GBO Company Shares: % Value 2016-2020
Table 155 Department Stores GBN Brand Shares: % Value 2017-2020
Table 156 Department Stores LBN Brand Shares: Outlets 2017-2020
Table 157 Department Stores LBN Brand Shares: Selling Space 2017-2020
Table 158 Department Stores Forecasts: Value Sales, Outlets and Selling Space 2020-2025
Table 159 Department Stores Forecasts: Value Sales, Outlets and Selling Space: % Growth 2020-2025

Variety Stores in the United Kingdom

KEY DATA FINDINGS

2020 IMPACT

Despite declines, some variety stores receive boost due to “essential retail” classification during lockdowns

Pandemic encourages variety stores to expand online

Key players record a good year, despite overall store closures

RECOVERY AND OPPORTUNITIES

The recession to encourage move towards variety stores amongst consumers

Variety stores selling online – Is it an opportunity or a challenge?

Technology and in-store provide opportunities to boost sales

CHANNEL DATA

Table 160 Variety Stores: Value Sales, Outlets and Selling Space 2015-2020
Table 161 Variety Stores: Value Sales, Outlets and Selling Space: % Growth 2015-2020
Table 162 Variety Stores GBO Company Shares: % Value 2016-2020
Table 163 Variety Stores GBN Brand Shares: % Value 2017-2020
Table 164 Variety Stores LBN Brand Shares: Outlets 2017-2020
Table 165 Variety Stores LBN Brand Shares: Selling Space 2017-2020
Table 166 Variety Stores Forecasts: Value Sales, Outlets and Selling Space 2020-2025
Table 167 Variety Stores Forecasts: Value Sales, Outlets and Selling Space: % Growth 2020-2025

Warehouse Clubs in the United Kingdom

KEY DATA FINDINGS

2020 IMPACT

Warehouse clubs benefits from “essential” classification during pandemic

Online operations to boost sales despite increasing competition from grocery retailers

Costco remains the only player in warehouse clubs

RECOVERY AND OPPORTUNITIES

Positive outlook for warehouse clubs, low prices will drive growth

Click-and-collect service could generate sales and increase competition with discounters

CHANNEL DATA

Table 168 Warehouse Clubs: Value Sales, Outlets and Selling Space 2015-2020
Table 169 Warehouse Clubs: Value Sales, Outlets and Selling Space: % Growth 2015-2020
Table 170 Warehouse Clubs GBO Company Shares: % Value 2016-2020
Table 171 Warehouse Clubs GBN Brand Shares: % Value 2017-2020
Table 172 Warehouse Clubs LBN Brand Shares: Outlets 2017-2020
Table 173 Warehouse Clubs LBN Brand Shares: Selling Space 2017-2020
Table 174 Warehouse Clubs Forecasts: Value Sales, Outlets and Selling Space 2020-2025
Table 175 Warehouse Clubs Forecasts: Value Sales, Outlets and Selling Space: % Growth 2020-2025

Direct Selling in the United Kingdom

KEY DATA FINDINGS

2020 IMPACT

Remote connection and social media supports direct sales increase

Beauty and personal care remains popular, but home-related categories gain sales share

Avon continues to lead fragmented competitive landscape

RECOVERY AND OPPORTUNITIES

Online sales set to become the “new normal” for direct selling

Apparel and footwear direct selling offers further potential

Remote direct sales set to attract new sellers

CHANNEL DATA

Table 176 Direct Selling by Category: Value 2015-2020
Table 177 Direct Selling by Category: % Value Growth 2015-2020
Table 178 Direct Selling GBO Company Shares: % Value 2016-2020
Table 179 Direct Selling GBN Brand Shares: % Value 2017-2020
Table 180 Direct Selling Forecasts by Category: Value 2020-2025
Table 181 Direct Selling Forecasts by Category: % Value Growth 2020-2025

Homeshopping in the United Kingdom

KEY DATA FINDINGS

2020 IMPACT

Homeshopping’s integration as part of multichannel strategy continues

Food and drink is least impacted category, while consumer electronics struggles with severe declines

Next continues to lead fragmented competitive landscape

RECOVERY AND OPPORTUNITIES

E-commerce to cannibalise homeshopping

A number of product categories will retain minimal presence

CHANNEL DATA

Table 182 Homeshopping by Category: Value 2015-2020
Table 183 Homeshopping by Category: % Value Growth 2015-2020
Table 184 Homeshopping GBO Company Shares: % Value 2016-2020
Table 185 Homeshopping GBN Brand Shares: % Value 2017-2020
Table 186 Homeshopping Forecasts by Category: Value 2020-2025
Table 187 Homeshopping Forecasts by Category: % Value Growth 2020-2025

Vending in the United Kingdom

KEY DATA FINDINGS

2020 IMPACT

Lack of footfall results in declining sales for channel, despite demand for PPE vending

Pandemic accelerates the need for contactless payment at vending machines

Convenience locations contribute to success of Costa Express

RECOVERY AND OPPORTUNITIES

Convenience factor will drive sales recovery

Personalisation is key to vending’s future success

Healthier offers and sustainable packaging likely over the forecast period

CHANNEL DATA

Table 188 Vending by Category: Value 2015-2020
Table 189 Vending by Category: % Value Growth 2015-2020
Table 190 Vending GBO Company Shares: % Value 2016-2020
Table 191 Vending GBN Brand Shares: % Value 2017-2020
Table 192 Vending Forecasts by Category: Value 2020-2025
Table 193 Vending Forecasts by Category: % Value Growth 2020-2025

E-Commerce in the United Kingdom

KEY DATA FINDINGS

2020 IMPACT

E-commerce records impressive current value growth supported by lockdown restrictions

E-commerce boom causes capacity and operational challenges

E-commerce giant Amazon.com maintains leading position in 2020

RECOVERY AND OPPORTUNITIES

Omnichannel strategy is key for traditional bricks-and-mortar retailers to survive

Personalisation and high-tech solutions as key tools of premium online experience

Foreign e-commerce reaching maturity, Brexit will slow down sales growth

CHANNEL DATA

Table 194 E-Commerce by Channel and Category: Value 2015-2020
Table 195 E-Commerce by Channel and Category: % Value Growth 2015-2020
Table 196 E-Commerce GBO Company Shares: % Value 2016-2020
Table 197 E-Commerce GBN Brand Shares: % Value 2017-2020
Table 198 Forecast E-Commerce by Channel and Category: Value 2020-2025
Table 199 Forecast E-Commerce by Channel and Category: % Value Growth 2020-2025

Mobile E-Commerce in the United Kingdom

KEY DATA FINDINGS

2020 IMPACT

Changing lifestyles boost m-commerce

Mobile platform is key for providing personalised offers

Digital wallet use via in-app is set to become the new norm

RECOVERY AND OPPORTUNITIE

M-commerce set to continue to gain share within e-commerce

Chatbots will boost the consumer experience

Shoppable social media to play key role in omnichannel strategies

CHANNEL DATA

Table 200 Mobile E-Commerce: Value 2015-2020
Table 201 Mobile E-Commerce: % Value Growth 2015-2020
Table 202 Mobile E-Commerce Forecasts: Value 2020-2025
Table 203 Mobile E-Commerce Forecasts: % Value Growth 2020-2025

Food and Drink E-Commerce in the United Kingdom

KEY DATA FINDINGS

2020 IMPACT

Demand for food and drink e-commerce skyrockets during the pandemic

Hyperlocal delivery services drive food and drink e-commerce

Players record strong growth and increase their value share in 2020

RECOVERY AND OPPORTUNITIES

Retailers continue to adapt logistics in order to fulfil new demands

Ingredient boxes gain traction during pandemic

Net zero emissions is an important aim of food and drink deliveries

CHANNEL DATA

Table 204 Food and Drink E-Commerce: Value 2015-2020
Table 205 Food and Drink E-Commerce: % Value Growth 2015-2020
Table 206 Food and Drink E-Commerce Forecasts: Value 2020-2025
Table 207 Food and Drink E-Commerce Forecasts: % Value Growth 2020-2025

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